If you've got the money to pay for your jewelry up front, Schubach is a great place to go. If you plan to take out a line of credit for your engagement ring or other nice piece of jewelry, go somewhere else.
Unfortunately, our experience with Schubach Jewelers was not a positive one. The two stars here are for the great employees at the store. Unfortunately, these great people work for a company (Samuels Jewelers) which has neither my trust nor respect anymore.
We got our ring at Schubach because they had the design we wanted. We should have done more research into their credit provider, World FInancial Network, when we bought our engagement rings in 2008.
We opened a line of credit to get my engagement ring. My husband paid all our bills on time, and when the ring was paid off, I called and closed the account. We got a few more envelopes from them, which I disregarded because we had closed the account with a zero balance. A couple months later, we went to apply for an auto loan, and were surprised to hear that Samuels/World Financial Network had issued a $27.94 delinquent balance to our credit.
They had charged a LATE FEE on a ZERO BALANCE, CLOSED account. So began months of headaches: phone calls, letter-writing, and following up because of their mistake. When you call World Financial Network, you will speak with their lowest-ranking associates. No. Matter. What.
Even when I called back to check on our case and follow up on them fixing our credit (they admitted to making an error... and closed the account twice just to be safe... who does that?... but told us nothing on our credit would change for 3-6 months while they processed the issue. Their issue. Not ours. And they would not expedite it for any reason.
A year later (a YEAR!), our credit was finally back to normal, but not before we had to accept a higher interest rate on our auto loan because Samuels and WFN wouldn't do anything to help us, nor would they contact our bank to convey the error on the credit to them.
Another little bummer: their jewelers who do the plating on the rings always seem to be "out of town," even at other locations besides the Logan one. Why would I want to be without my ring for three weeks? And after they get back, I still seemed to get the same story.
If you're in Logan, go to the Diamond Gallery or S.E. Needham's and save the headache of buying from a chain that won't serve you well. read more
