I couldn't say anything better about this company! My parents had an emergency septic issue and…read moreCoia Sanitation talked them through it until they were able to get to the house. They were nothing but caring and educational as my parents have never dealt with a septic system before. I HIGHLY recommend This company! Amazing guys!!!!

Unreal customer service! I needed an emergency septic pump because my septic was full and backing…read moreup into the house... I called this company and Bob called me back within 10 minutes. He questioned me about my problem and I let him know what was going on. He asked me a couple simple questions and next thing I know he was on his way to my house because he said he had some time to do one more run before the sanitization place closed. Turns out my septic was so full that the tampons my stupid brother's girlfriend put down the toilet ended up backing up and clogging a drain. He then referred me to a draining company to have them come out the next morning and unclog the drain, he actually made the phone call himself sitting in my driveway and scheduled the appointment for me! Customer service like this goes a long way... He now has a customer forever and someone to refer more business to him.

Tom was amazing. I had called several companies regarding the cost for pumping my septic…read more Tom answered my call immediately and answered my question. What sets Tom apart from the others is that he was the only one who asked me pertinent questions beyond my request. Not only did he recognize the need to have this service done now but was at my house and finished pumping my septic within two hours of my initial phone call. That is what call a superior customer service.

Next Day service was prompt, clean and efficient - thanks so much and I would highly recommend…read morethem.

Call during the snowstorm and they came the next morning. Very informative and did jot charge more…read morethan our regular visit to have our tank pumped.

James is a great guy to have do work for you. Had problem…read morewith my yard drain. Came promptly....did a great job at a great price. An excellent contractor!

We had an emergency septic backup and Parker responded to our house within 30 minutes of my phone…read morecall. It could have been a disaster! Our filter was clogged. They cleaned it, pumped our system and within 1 hour of discovering the issue- it was solved. I have used Parker for many years and they always do a great job but this was above and beyond!! I highly recommend this company. Thank you!

ABSOLUTELY UNPROFESSIONAL. Rude, nasty, and not someone I would hire again…read more He came out the same day to pump the tank, but the entire experience was awful. He berated me about the tanks, repeatedly swore loudly enough for my neighbors to hear, and behaved completely unprofessionally. He charged me extra for additional work, yet only performed the basic pumping service. To make matters worse, he didn't fully close the sewer caps when he left and left them loose. Very disappointed with the service and overall experience.

Looking at negative reviews, did you ever think that the company was so busy because they were so…read moregood? We have never had any problems with Keene Septic Services!

Yup I would never recommend this company. First they say they can help with doing septic…read moreinspections. Left numerous phone messages after 2 days someone finally calls us back and says they are so busy that they won't even be able to do it a 2 weeks from now. So I won't be calling them ever for any type of septic issues. Definitely lost us as a future customer!!!

I have been using pump grump for many years. They are always so nice and honest. One year my…read morecesspool did not need to be pumped and the two gentleman that came to pump it said I do t need to. This is why I use them. The office women are so very nice and helpful when I call. Sometimes the drivers answer the office phone and they are also very nice. Thank you for all that you do!!!

This business is appropriately named…read more Whoever drives their truck is a rude and aggressive driver. I first encountered this vehicle on my road as I was stuck behind them as they drove 10 mph for about half mile. Then at the stop sign, this truck sat and sat and sat with zero traffic stopping them. I honked to let them know I was there and so he responded with a long blast of his air horn. I then tried to drive around this truck, and so he waited until I was almost past, then pulled out and tried to race me. I could go on but I won't. I will add that this grumpy crap hauler recognized my car a week later and then began similar antics. Cannot believe DOT would license someone who drives like this. I have called this business to ask to speak to the driver and I will update this if I receive a call back. Given my experiences I would not recommend this business. I have a further update. This pro now honks his air horn when he drives past my house. Isn't that great! Professionalism at its finest.

I don't recommend this company to no one,the left the job unfinished, the broke lots my stuff and…read more when the have rain my my basement gets lots water the left the ground above the foundation the house now i have lots problem because this company .

Our attorney had to call him to get him to even start the job after over 2 months. Don't use him…read morefor septic installation. And don't give him any money up front. Either didn't even look at the plans he charged us for or can't read them because he messed up big time. Added a charge for his own mistake and wouldn't remove it from the bill. Yelled at us for asking him to remove it and had some guy call and threaten to hurt the house sale if we didn't pay the extra charge he added. I wouldn't suggest this guy to my worst enemy.

Two thumbs up! We needed to repair a piece of our sewer line, which went through a neighbor's yard…read more Work was done on time, as agreed, and very neatly. John was not only knowledgeable of the work in general, but specifically of our property's set up. He'd set up the sewer line originally back in the day. He worked with the town to pull drawings and ensure he only excavated the minimum necessary. He also coordinated with our neighbor to ensure their irrigation system wasn't affected. Both neighbors commented on the neatness of the work and full professionalism. We'll definitely work with them in the future.

Horrible experience with them over the last 8 months. Met with John and explained that I was having…read moretwo distinct problems. The gutters on the two corners of my home were somehow backing up to the extent that instead of going into the ground by way of the downspouts, they were literally creating fountains off the corners of the home onto the ground below and destroying my landscaping and hardscaping due to the force. As well, the same flooding of the hardscaped walkway was causing flooding of my front planting bed and washing down and away most of my front lawn all the way to my neighbors. I had a small pipe installed alongside the bed to try and accommodate the water coming off the roof but it was incapable of handling the sheer volume. That same company had found what appeared to be a pipe cap in the front lawn and in digging had said that there was white drainage pipe that appeared to come from not one, but all three downspouts from the house. John proposed a buried cistern in my front lawn with new pipes connecting to the existing one as well as a fourth downspout that went to the back yard. His thought was all that water was unable to seep into the ground where the pipe currently ended so a cistern was needed. We agreed to $3000 which was also to include loam and seed. When the project was done shortly after, he claimed he tested it and all worked well. As it was finished in late November, we did not have substantial rains for me to verify this. When I had my thaw in Spring, there was some walkway flooding but I attributed this to the walkway's pitch and less to the drainage system. However, two calls and one text to John reminding him to remove the hay he had left and to come loam and seed were unreturned. I eventually hired a landscaper to address it. When the thunderstorms started in May, the problem occurred again. As the storms got worse, the problems worsened. The fountains off the corners of the house washed away the landscaping again, washed away the joint compound of my walkway and flooded my side yard. As well, the same spot in the yard where the pipe had previously ended was again percolating water which was running down the side hill. I sent photos and texts. John finally responded after multiple messages that claimed he was busy on multiple jobs that he would send someone to excavate the pipe and see if it was blocked. I got a simple text that said they had done so and the pipe was clear. The problem has continued until this day and I demanded a meeting to discuss exactly what was done. Basically, DESPITE his website's claim to stand behind his work, he does not. When we met, his claim was his job was merely to install the cistern and the pipes which connected to the existing pipe, not actually see if it solved the problem or concern himself with the existing pipes. I asked how he could have tested the system if he wasn't concerned with the existing work and how could he say the problem was "fixed". His response was that what he installed was working but that he wasn't responsible for the rest and that I should have my gutters and downspouts cleaned!!!! I pointed out I had done this just prior to his work. I also asked him if his pipe was in fact connected to the existing drainage pipe AND the small black pipe installed by the landscaper to address the run-off, why was water still percolating out off the ground EXACTLY where he had made his connections. His comment was that the black perforated pipe installed by the landscaper "was shit" and was probably leaking. So I asked why he would attach his system to something that was "shit" instead of contacting me and asking about options such as leaving it alone and addressing it separately. Now that pipe will likely allow silt and leaves into the system that was just installed. Basically he tossed up his hands and refuses to address the issues. I had my handyman run three hoses up to the three gutters that run to this system and turn all of them on simultaneously. The same downspouts immediately backed up and started overflowing. Therefore I suspect when John says he "tested" the system, he didn't actually test the three gutters but rather just the pipe he installed. When another company was questioned, their response was that attaching these three downspouts (one of which is oversized so it's more like 4) to this one pipe connected to cistern is basically a bottleneck and cannot handle the water coming off the entire roof of an 8000 sq foot house. I now need to have the entire area re-excavated and evaluated. Go elsewhere. John does not stand behind his work and doesn't care if the problem is actually rectified, nor does he even complete the work as promised. He may have had that ethic when he began at "Phil's Excavating", but it clearly isn't that way now. I gave him an opportunity to re-excavate and make the situation correct and he refused,