They don't answer phone and don't return calls management is not competent and customer service is zero priority.

Called for two days straight to no avail--no one picked up. Left messages, no one called back. What a waste, hope AAFES senior management is noticing...I get the self checkout, but when the few employees that are there won't answer the phone, it's not good. It's a shame too, I was just there two weeks ago--what a beautiful exchange! read more

Absolutely large complex! Variety of local vendors are there besides the PX that are very nice one. There was a table selling reflectors that caught my eye. I've bought it out of curiosity and price was affordable. It was my first experience shopping there. They now have self checkouts rather than waiting in long queue. I'm hoping to go there again soon to shop. read more

Schofield Main Exchange - Schofield Barracks PX FOOD COURT - Department Stores Near Me - Schofield Barracks, Hawaii

It's such an honor to be able to shop here. Thank you for your service to other Military families. I enjoy coming here to leisurely shop and dine as the food court here has a wide array of different foods to try and unless you come during peak weekday hours on lunch break it's usually never crowded. In addition I like the layout and prices of the main exchange! My husband and I usually bring our daughter here to walk around as there's a lot of space and the selection overall is great. This review would get a five star rating in a heartbeat however I do have to admit it gets very chilly in the exchange and I normally love the cold weather but it is pretty cold most days, so always best to bring a jacket if you are from Hawaii like I am. read more

Customer Service Called Customer Service to speak with someone in the electronic department regarding an Apple pencil that was sold to my son. Manager Thomas pass the call to the electronics department as requested. Lady gets on the phone low voice mumbling. I asked if they have an Apple Pencil gen #1 available or just pro because the representative sold my son a pro that was not compatible as he said it would be. She said she will go check mumbled just come in and hung up. He spent $129 on a product he was told was compatible. I just wanted to make sure it was available before I go up there. Now I got to be a Karen courtesy of Customer Service. read more

Commenting on Clothing Sales, but guess it's part of the Exchange here. OMG!!! Went to get some gear, and discovered many of the items are MADE IN CHINA!!! WTH!!! Sold in the US Army clothing sale?! read more

Smaller PX, but still a good amount of selection. No military ID needed for entrance but it is mandatory when checking out. Multiple open registers which works out. Women's clothing, maternity wear, junior clothes, kids clothes and men's clothes all sold here. The toy selection and shoe selection is limited compared to NEX. The clearance is always a hit! Drugstore and high end make up and skin care brands also sold here too. My interactions with associates are usually minimal if anything. I usually go in and either know where to look for my desired items or find them myself. read more

The store is not the biggest but they have a little of everything for the most part. The store is clean and well kept. BUT Customer service here is shitty! I feel like even if you are not having the best day you should still be kind! Smile a little FAKE it! The ladies here are so rude (for the most part all of the ones I have encountered) the ladies at customer service are just as bad. They need to do a training on Customer service because it's getting out of hand. Just last night I was helped by one of the ladies that is pregnant, I totally understand that she's tired, and just moody because she's pregnant! But Regardless you are at work! And you need to maintain a certain level of kindness. I have been helped by her multiple times and it's always the same attitude. read more

Actually had an employee flat insult me. I was so embarrassed & furious by her inappropriate comments as well as several other customers and employees around us that heard it. I'm older but not old I'm only 43, she wasn't much younger than I yet she made a point to state it so rudely with no regard to no one around. I was pleasant and polite no questions just an easy check out. As for the rest of the employees I've had great & not so great but at least none have been unprofessional ever. The store is decent has a decent selection of items. They are a bit pricey. I suggest shopping around but in a pinch it works read more

This PX isn't what I had expected it be. They are more expensive than the Coast Guard. Imagine that! And Schofiled has more people than the Coast Guard. So sad. Example: I wanted to buy a portable AC for my bedroom and the Coast Guard was $100 cheaper. Thank goodness that I waited and shopped around first. I also thought that the PX would have a variety of items to see, BEEP, nope not what I had expected compared to the NEX. Oh well, now I know, don't shop there anymore and jistnwither go to the NEX or Coast Guard. read more

Sure, this place is no Ala Moana, or even a Target for that matter, but it's a good place to go if you need to grab a few things and don't want to go far from base. You can find anything under the sun in the Exchange, from TVs, to wine, to clothes, to diapers... I mean it really is a one-stop shop kind of deal. But beware- the prices aren't always lower than off base. The only pro is there is no sales tax. There are tons of places to eat here if you are looking for a bite, including the new Pizza Hut. I'd caution against going to the Starbucks if you can help it. They're frequently out of things (even good ole' regular coffee) and they charge for a splash of cold soy whereas traditional Starbucks stores do not. Plus, most days the customer service is lacking and the line is a mile long! read more

Schofield Main Exchange - Department Stores Near Me - Schofield Barracks, Hawaii

I like picking up my online orders here. The customer service personnel are very helpful. Store is large with lots of selections and well stocked. That day I needed to use the restroom that's located between the AAFES entrance and the food court. I've been to that restroom numerous times and EVERY time I have I used it I've felt like I just gone to a large VERY public outdoor bathroom where you come out really feeling like you need a bath because you feel yucky dirty I called the number posted of the person to report the restroom is need of services. NO answer‍ Decided to go inside and ask for a manager and was accompanied to the customer service who got one of their managers to talk to. The manager was very apologetic the restrooms were not being attended like it should be and mentioned she'll definitely speak to the person in charge of housekeeping in the Aafes exchange of schofield. I'm truly hoping it changes because I've noticed this restroom trend not only there but their movie theater which unfortunately is even worse read more

This will be about the gift shop just inside the px - I typically do not like this px at all, but one place worth stopping at in there is the gift shop. They recently started selling bottle city hydro flasks (at good prices too!) I had just purchased two earlier in the week and had gone back to get flip top lids, only to see a sign stating they just started a promotion, but any flask get a free flip top. I was a bit bummed that I missed it and would have to purchase two of them.... So I asked the owner about it and not only was this man so kind and professional, he let me have them for free! Now I never expect things like this, but it was just so nice of him! My kids are begging for their own flasks so when I'm ready to purchase them I will only be getting them from this man You, good sir, just got yourself three more flask sales, three more lids AND three engravings because- let's face it- kids leave crap everywhere Highly recommend. read more

Schofield Main Exchange - Department Stores Near Me - Schofield Barracks, Hawaii

This review is specifically for the Barber Shop in the main exchange. I stopped going there about three years ago, because the service was poor, and the clean up between customers was practically non-existent. Several of the barbers were coughing heavily through thier masks, the chairs were not being wiped down, etc. (No, I don't want to sit in your post-PT flop-sweat during COVID) So, I thought I'd give them another chance. Mind you, I'm not terribly fussy about my hair, just taper it on the sides and neck, and take some of the length off the top. Too easy, right? The "standard" military cut. Well first of all, the price has gone up by like, six bucks or so. There are several public barbershops just a few blocks from my house that don't charge that. Most are $17.95 or so. The new pricing was $20.50. Yikes. Second, (and I think, like most people), just spend a little time cutting my hair. Not the slam-bam-thank-you gimmie money kind of service. I set the timer on my phone........I was actually in the chair 4 minutes and 48 seconds........efficiency is one thing, but butchery is another. Her clippers were dull, and pulled on my hair while she raked my scalp and neck. Then her clippers cut me. She nicked me just below my left sideburn during a "turn and burn" final clean up. No spray down with water and close trim, no septic wipe across the back of the neck and ears to temper the razor burn, nothing. I still had clippings across the bridge of my nose when I got out of the chair. And then she had the nerve to grumble when I put $0.00 on the tip line of my credit card reciept. Nope.......won't be back ever again. read more

I've been to better but it's decent. Best looking thing on this crappy post, to be honest. read more

Schofield Main Exchange - Department Stores Near Me - Schofield Barracks, Hawaii

***Pre/During COVID-19 Visit*** My favorite PX in all of Hawaii. I always went here because it's away from everything. Less chance of seeing co-workers here on a weekend. Haha. The selection is wide and you'll find what it is that you're looking for. It's not as big as the NEX, but it definitely gets the job done. They have a food court outside, the barbershop and also a Starbucks which I often frequented. Just be careful in the parking lot because it can get crowded and you've got some distracted drivers out there. I always parked far by the Schofield Federal Credit Union. I'll definitely keep coming back here. read more

So as everyone has said this is the "little" exchange of Oahu. However I give it the more than mediocre star for two reasons. 1) Starbucks 2) you don't get the "pat down" like the NEX. I love how huge the NEX is but dang they act like your going through the dang airport or like your going to tell "outsiders" the prices. It's not that serious people. The Schofield exchange reminds me of all the other places I've lived. Small and you only need a military ID at check out. Don't let the size fool ya. Everyone and their brother loves Starbucks around a military place. This is a busy exchange, especially around lunch time. read more

Pricey.. for an exchange.. selection is sometimes less than adequate. Staff is friendly. Hours are a plus. read more

Schofield Main Exchange - Department Stores Near Me - Schofield Barracks, Hawaii

Horrible experience with this place. Ordered furniture online only for them to tell us that they lost it a month after and no compensation at all. Made the mistake to order more furniture with them and they can't even tell us where our order is!! I have contacted multiple people about this within the PX, the furniture store, and their storage warehouse. I have contacted all of these people and seriously no one can give me an answer? I am beyond fed up with the PX and will never shop there again, I'd rather go to the NEX or even all the way in Kailua to go shop on the marine base. read more

Nicely kept. Obviously you can only purchase inside the department store if you have a military ID. But the food court is for anyone. They have regular prices. They have restaurants such as: subway, burger king, planet smoothie, anthonys pizza, Chinese... The usual military kind of foods. Don't eat the Chinese though! It sucks! They have a starbucks and other cute little vendors like a floral shop, accessory shop, GNC, UPS, hair cutting station for military men, etc. Prices are great! So take advantage if you have a military card. It's a couple parking lots down to the commissary & furniture store. read more

I prefer to shop at the Pearl Harbor NEX because they have cheaper prices and better customer service. Unfortunately, my husband wanted a particular Bose headset that they didn't carry at the NEX so I thought I'd check out Schofield's PX to see if they have it in stock. I went to the electronics department where 3 sales people were standing around talking story. I asked if they stock Bose headsets. One lady said, "yes", and pointed to a general direction. She then proceeded to continue chitchatting with her fellow employees. Can you say, "customer service training?" Needless to say, I've never been back to buy anything else. read more

I went to the Barbershop last night to get a haircut. While I was sitting there in the waiting area, keeping my distance. I was just observing the workers and how unprofessionally they behaved. Talking on their cellphone while cutting a customers hair. Workers standing on the side to exchanging numbers with customers while other customers are waiting in line. Finally it was my turn and I was asked how would I like to have my hair cut? And I said to have the top cut evenly. When I got home and washed my hair, It ended up being more uneven than before. I don't see how AAFES can charge $20 for a cut. The last time I was there couple month the price was at around $15. Wow If you want better service and the same cut for less, go to the mililani barbershop. They offer Active Duty a great price. JS read more

I come here often... last visit was on Black Friday at 6AM. Not that busy! Not too bad of an exchange... it's a lot smaller compared to the Navy Exchange or the Hickam Exchange, but it still offers a variety of the same items. Clothes, shoes, jewelry, makeup, perfume, handbags, toiletries, electronics, household items, etc. They have kiosk type areas outside which sell picture frames, sunglasses, balloons, knick knacks etc... They also have a food court which has Subway, Burger King, Anthony's Pizza, Starbucks, Planet Smoothie and a couple others... You need a military ID to make purchases in the Exchange. No sales tax! It's super clean and nicely organized... best thing is that it's not too busy because everyone is at the Navy Exchange! read more

It was my first time ever at this exchange & I must say that I am very impressed!! The store is neat & very nice to walk around in. My cashier Roxanne was very sweet &let me know all the deals going on! read more

Pretty standard for a PX. You can find clothes and kitchen stuff cheaper on the outside, but they are convenient when you're printing an essay for school and your printer decides you're out of ink and suddenly you can't find that spare stack of paper you need. I buy Greenies for the dog here, but I've never bothered to price match to a local store. I don't exactly shop here often, but it is there when I need it. DH likes to pick out the very largest TV and proclaim that he intends to buy it when his business trip is over. Hmmm, me thinks not. I have banned TVs that are longer than I am tall. I can picture us in Germany, squeezing past that damn TV to get into the kitchen. Or, I can see him crying in the parking lot as we realize that the TV didn't make the move in one piece. You know, because military movers are really careful with your HHG when you PCS. The only thing I truly hate about this place is the flat iron display they've place directly in front of the main entrance. I was blessed/cursed/whatever with curly hair and a total disinterest in standing in front of a mirror for 45 minutes to make it straight. I brush my hair and add leave-in conditioner, sometimes I can afford to go to the salon and get a proper cut and dye, I've experimented with the Brazilian Blowout, never will I ever waste time or money on a curler or a flat iron and add an extra hour to my morning routine. The guys that run this kiosk are like sharks in bloody water when I grace the PX entrance on the hunt for paper and ink. I'm at the point where I don't even acknowledge them and push forward briskly so they can't physically grab me and attempt to steer me into a chair for a "demonstration". read more

This is a good place to find housewares without having to go all the way to Milillani. I've also found some decently-priced clothing here, and gifts for family on the mainland. read more

Don't call the store before you go no one will pick up. Honestly everyone at the shop except Pohai and Jennifer suck. Five stars for Pohai because she knows what she's doing. Get your hair cut by Pohai you'll know her when you walk in. Plus she doesn't blow through your haircut like the other girls. read more

One of the worst exchanges I've ever been to. The shelves are never stocked so if you ever need anything, I can almost guarantee they won't have it. Parking is extremely limited and the bathrooms are DISGUSTING 24/7. I'm not kidding. Maybe like 2 out of the 20 stalls they have are clean. You're better off making the drive to Walmart. read more

2017.05.10 - This review is mainly for the Furniture store. Shade, Sia and the young gentlemen who assisted me. This store is also a shoppette, so it was a surprise when I called and they answered the phone, checked their inventory, confirmed prices and ran the register for the Class Six (military liquor store). Excellent service, even assisted me in loading up my items on top of my vehicle. WTF Pearl Harbor NEX Home Gallery and Hickam Exchange. Your stores need employees like this, put them in management. If you have folks just there that wont answer the phone send them here to learn how to do their jobs and know how to provide customer service and garner loyalty from a customer. Thank you Shade, Sia, and young Cuz helping me ensure my Mom and Mother-in-law had a comfortable place to sleep during their trip and taking the time to answer my question before I drove to a place that could not provide what I needed. NEX, AAFES take lessons in taking care of the "Customer" from the small and mighty team from the Schofield Furniture Shop. read more

NONE OF THE HAIR CUT LADIES IN THE BARBER SHOP BRUSH THEIR TEETH!! This is my 3rd time and each time they smell like they've been feeding from carcasses in the dumpster out back. Then when I give ZERO TIP because they smell like hell they blatantly express their discontent ant the fact that I didn't tip them. Just another example of crappy service for service members "just because they can" and they probably don't have to worry about this review because at the end of the day no one will do anything about it. read more

My husband and I stopped by last night because I saw a post on Facebook that they were having a really good sale on patio furniture. They sure were. It was 40% off and then an additional 50% off!!! Not only were the prices unbelievable, we were also helped by Loretto and Sheldon who went above and beyond looking for a table that wasn't part of a set for the 6 chairs I wanted to buy. I will definitely be coming here more often because of the wonderful customer service! read more

My husband came here for the first time and the last. My husband enjoys having me come to ensure he is getting the cut that he wants and when he asked my advice the last started yelling at me. They only know how to do 1 type of cut and that is the standard military cut. If you like to have any flow and style this is not the place. The lady also started making rude comments to me when checking out. Not impressed and will never return. You get what you pay for here read more

This is for the nail salon in the PX. I have given them many chances with many different products and am disappointed almost every time. While they do give good pedicures depending on who does it, their gel polish and nails aren't the best. My gel nail chipped after two weeks which it shouldn't have because gel are supposed to be stronger. The nail also began separating from my actual nail not too long after a fill. The gel polish on top of the gel nails also started chipping after a week. I was told it lasted for at least two weeks. I like the convenience of the location being on base, but their products aren't the best. read more

It's an AAFES and with that said, it's the surroundings that make this a great place to shop...... for the Active and Retired Military, regardless of your branch of service. They have it all: Game Stop, GNC, Subway, Starbucks, and that's just some of the shops. There are always table after table of the local vendors who hock their wares and the outside has many options as well. There is a BBQ wagon and other foods, more wares and goods, and ample parking. It's a must-go-place when you're in the area for something to do or to get whatever you happen to need. read more

This place does not know how to cut hair. If you want a decent hair cut that is even go somewhere else. This place will leave your hair messed up! Regardless who you go to!! This place does not care what you want or ask for...they are always busy because it's the most convenient place on post, so your money and complaints don't mean anything. Do yourself a favor and go off post. read more

There are definitely better on the island. Parking between 1000 and 3 is horrible. There is usually a shrimp tent/food truck BBQing something tasty just outside and there are quite a few vendors with all the must have house knickknacks. I haven't been to the swap meet yet so I won't say go there....just yet haha. There is a small selection of stuff in this PX and sadly I recommend that if you have time just go to the NEX....Pretty standard food court and the highlight of the whole place is the Starbucks. There is a barbershop too with great prices and decent haircuts. Just don't tell them you want a bald fade! haha read more

Schofield Home Gallery. Spent 30 minutes easily looking around. Not once did I get approached by someone asking if I needed anything. Didn't even get acknowledged. read more

Customer service is ok. But the place is always clean. Lots of sale on items. It's much smaller then other exchanges on the island but it's nice for basic things read more

always preferred NEX over PX. Pearl Harbor NEX has much better sevice and return policy.

Small and convenient for Army families living on Post. Some merchandise are comparable to Walmart prices, but there is no tax. Service can be lackluster at some point, but overall okay. Parking lot can be packed during military payday and holiday shopping presents a problem, sometimes. That's all. read more