Schlotzsky's was one of the first sandwich shoppes to bugeon onto the scene from Austin. Generally, I have no use for Austin, but they do cultivate good restaurants with seriously good food. Schlotzsky's is a fine one example of this. Ordinarily, I go with their smoked turkey breast or chicken fiesta. This time, I decided to go with the original deluxe. It reminded me why Schlotzsky's rose to such prominence: a balanced sandwich, bordering on excess but tempered with a hint of restraint. It is almost too good. I went through the drive-thru, so the "service" interactions were minimal, but they got the order right. In a drive-thru, that's a solid win. Again, a drive-thru doesn't lend itself to service, but even less so to ambulance. Inside, you get to see the eclecticism on full display. In the drive-thru, the fact that there was no trash blowing around is about all you could ask, and they delivered on that very well read more

Food was good. Service is horrible. This location was dirty. 3 people tried to help, no one could take an order, had to get the manager to work the cash register. read more

I rarely leave reviews, but the service here was truly unacceptable. From the moment we approached the drive-thru, the window person was incredibly rude and unwilling to listen to our order. Things only got worse when we pulled up to the window--our drinks were missing, and out of five sandwiches, most were completely wrong. When we tried to clarify that one sandwich was supposed to be turkey and cheese only, she repeated, sarcastically, "Turkey, cheese, and lettuce? That's not what you ordered, but I'll make it," before slamming the drive-thru window. This kind of behavior is shocking and unprofessional. It ruined our meal and left a really bad impression. I cannot recommend this location. read more

We went for lunch I ordered a small Original sandwich comb meal cost10.00 dollars. It has been a while since we have been to this location. I was hoping they got better. We asked to have the sandwich extra hot. That means extra toasted. I even repeated it, and she said I got it. After we paid, she said we are out of olive. That is the one of the main flavor of the original sandwich. I wish she had told me before we paid. All I got was mustard on the bread. When we got the sandwich, it was hardly toasted. Just did not taste as good as it should. Most of the tables were also dirty and they were not very busy. I will probably give them a try again one day. Until then we will keep going to different locations. read more

Schlotzsky's - Original missing black olives they were out. - Delis Near Me - Fort Worth, Texas

See all

Food was good but they messed up my order. When you're ordering $40 worth of food to get home & it be wrong sucks. Plus the customer service was absolutely horrible. read more

It's a good size location for schlotzkys and they also offer Cinnabons. I was really thrown off by the new pizza offerings, $5 after 5 Friday - Sunday as well. The pizza actually wasn't horrible either. A pan pizza cut into those old school highschool pizza shapes gave me flashbacks . The place was clean but for being the only customer it took a while to get out two sandwiches and one pizza, about 10 minutes after ordering. Besides that the food came out good and had the classic schlotzkys bread i remember. read more

Schlotzsky's - Delis Near Me - Fort Worth, Texas

See all

It seems like there's been a staffing change because this team is incredible. I normally would wait 10-15 minutes to get my food with no cars in the drive through. Today, it only took 3 minutes and that was with 2 other cars in line. I didn't catch his name, but I asked the guy who took my order how long he'd been at this location. He said 2 weeks at this location but 4 years with Schlotzsky's. I told him that he and his team were killing it. I got the Original Sandwich with no black olives. Everything was great except for the bread which was stale. read more

Schlotzsky's - Delis Near Me - Fort Worth, Texas

As a Yelp Elite, I don't believe I've ever given a 1 star rating. This is so sad, my wife an I stopped by for dinner and the chairs were stacked on the tables when we drove up. The hours on door state the dining room closes at 5:00pm. What the heck? No wonder this store barely has 2 stars. You can see from my previous reviews, this wasn't how the location was rated. read more

Schlotzsky's - Medium original on their new spicy hot bread. - Delis Near Me - Fort Worth, Texas

Very friendly service. They were quick too.. the place appears to be pretty clean although the wall where the drive-thru is needs to be replaced. But when it comes to the food, I wasn't real thrilled. I came inside and bought it to go. My sandwich has way too much mustard on it and where are my olives? it's a regular sandwich. Part of the reason I want to talk to you sandwiches for the black olives and red onion. And I really hate it when I get a mouthful of mustard. read more

Schlotzsky's - I had to use a napkin to wipe some of the mustard off and there's still some on my plate. - Delis Near Me - Fort Worth, Texas

We just left this restaurant, and it was really awful for the things they were out of. No medium jalapeno cheese bread, no tea (sweet or unsweetened), no crackers for the soup or spoons. The food was normal. I can't say I'll be back and wouldn't recommend this Schlotzsky. read more

I have to agree with the other reviewers. This location is terrible. I had an online order. I waited in line for 10 min only to be told to pull up and wait. Well I waited for 20 min and still nothing. I had to go inside. Well they were standing doing nothing. And had forgotten about my order. The sandwiches were cold and the soup was cold. And the workers did not care. I will def not ever come back here. I'm not sure how a business can operate like this. Poor management. Employees could care less. Step it up management. I will be going to the Pantego location. This one is awful. Does anyone read these reviews. read more

See all

always consistent no matter which one you go to. lots of options and always clean. pleasant staff

I was in the drive thru. I was the third in line. It took about 30 minutes before I got to the window. On the outdoor menu, there was a sign saying "no lettuce - sorry!" so I didn't order my sandwich without lettuce as I normally would. But guess what? My sandwich had lettuce on it. They also forgot my soup. read more

Today we hit the Schlotzskys drive thru on Eastchase in Ft. Worth. We've been here several times no problem. But today we were treated terribly by a young lady with a tattooed sentence on the back of her forearm. We waited for our TWO originals. She literally turned her large backside to the drive thru window as if to block our view for some reason. We were then asked to waited out front. Of course it's blistering hot outside so we had to keep the car running. Total wait time: 30 MINUTES! With gas at 4.69 a gallon. When she brought our order I asked if the manager could give us some coupons for waiting so long. She said they didn't have any. I then asked her if she put a cookie or something in the bag for us waiting. She turned toward the store, SAID F___ YOU AND WALKED AWAY. So now, I would like to tell her manager about this before I contact the District manager, John Randall. I have never experienced such a thing. I was insulted and appalled. Does anyone know the name of the manager at the Eastchase location? Of course, we'll never be back there and if I don't talk to the manager we won't be back to any Schlotzskys. When things like this start happening at a chain restaurant it usually means it has jumped the shark and is on its way downhill. It starts at the service level. If that can't be controlled it is inevitable that quality, cleanliness, etc. will start declining. Unfortunately, the sandwich we got today was excellent. It's a shame that is was ruined by whatever caused this to happen. Bye, bye Schlotzskys. We used to love you. read more

Terrible service. Took almost 3 hours for a group order. They didn't label anything after we received the food.

Excellent food and service. We come here everyday almost. They are nice and we like coming here. The food is great.

I wish I could leave a 0 star review. Walked in to order for Dine In. Took 5 minutes for a worker to come to counter. When worker finally arrived I walked up to order and they told me to hold on and then just preceded to stand there. A couple minutes later my friend exits the Restroom who she must have not known was with me and begins to take his order while just ignoring me. Absolute worst experience ever. I was a frequent customer but will never return to this place again. read more

There's was no pride in my sandwich! You gotta a large Originaal but it was anything but! The bun wasn't uniform, the ingredients looked like they was thrown together from a distance and it just didn't do it for me! I really thought , for the money, it would've tasted less or other Schlotzsky's, but it didn't! And my pizza was not done, the dough was soft and mailable in my mouth! The meal wasn't worth the 25 bucks I spent! Sorry! read more

Schlotzsky's - Delis Near Me - Fort Worth, Texas

Had a wonderful lunch here after visiting the DPS office in Fort Worth. My son had passed his driving test, and the girl at the register was very friendly and said congratulations. It was very clean. I had the ham and cheese, and he had the french dip. They were both very good. They were very busy, but gave quick and friendly service. read more

I ordered "French Onion Soup". This is what I got. You be the judge. Awful! Had the consistency of motor oil and went straight into the trash. read more

Schlotzsky's - "French Onion Soup". No cheese or bread. Just very salty broth. - Delis Near Me - Fort Worth, Texas

This is the worst location I have ever been to. If the sandwiches are done as they should be this would be my favorite place. For the past three years I've gave this location chance after chance. DO NOT EAT HERE. Employees are rude and when you go through the drive through, they are on their phone and you have to wait for them to finish. This is probably the 7th time I've came here and got one slice of meat on my sandwich and very little else. MANAGEMENT/OWNERS should investigate inventory and store procedures for why this is how their business is being run. No quality, no work ethics and poor management. NEVER GOING BACK! They don't even know the difference between raspberry tea vs the others. read more

Schlotzsky's - Fiesta chicken - Delis Near Me - Fort Worth, Texas

See all

Since Schlotzsky's has gluten free options and they're close, I've really enjoyed them! I've never been much of a deli or sandwich person anyway, but lately I keep craving their Tuscan or Sicilian sandwich. The Tuscan has turkey, bacon, provolone, Swiss, red peppers, tomato, greens, cilantro, pesto, and avocado and it's SO GOOD. The Sicilian is similar but it has shaved ham and olives and no avocado. Both are pretty delicious and (for me) served on Udi's gf bread, which is consistently good. I also really enjoy the chili and the tomato basil soup. I'd say they're both under-seasoned but the general flavor is good -- I just love dipping my sandwich in soup. And the chips, too (bbq, jalapeno, and cracked black pepper are my favorites). I like that Schlotzsky's serves special round bread and round chips.. haha. Weird but memorable. Decent prices, fast & friendly service. Crunchy chips. Fresh produce on the sandwiches. All is well here! read more

Yeah, just spent thirty minutes in their stupid drive-thru just to get home and the order was completely wrong. Didn't check it before I left because they MADE ME SO Update: They did it again and managed to get every single sandwich wrong. Amazing. read more

If you have time to wait 30 minutes In the drive thru and get stuck with no way out of the line this is the place to go ! And the food isn't even worth it at this location. Not good ! read more

Not sure if the Manager cares about the food has no tomatoes for sandwiches if I'm paying 15 dollars for a sandwich really the store was dirty why is there phones more important than the customer so sad won't be coming Back read more

This must be the Jekyll and Hyde location. Years ago used to go here quite often, but haven't been here in years. On my way somewhere and this looked like a good option for a quick lunch. I went inside to eat. Ordered pretty quick, and sat down, then for grins checked reviews. Wow, lotta hate over the years. Anyway, my sandwich came out shortly, it was made the way I asked, it was hot and good. Place was clean. It's been remodeled since my last visit, and has a station with a lot of different sauces to use, you self serve your own pickle spears, your own drinks...I dunno, seemed pretty good to me. The employee who rang me up wasn't doing any cheer leading, but she was courteous and quick. She might have been a little "surly'ish", but when it comes down to it...who cares? Holy crap people, get over it. If your food is good and comes out right, count your fast food blessings and move on with your life already. I see most of the bad ratings are a few years old. All I know is my visit was about as good as I could have hoped for, and I won't hesitate to go back. read more

They signaled to me that they were closed at 6:55 today on a Tuesday afternoon :(. Very disappointing read more

I have feedback for the Schlotzsky's restaurant on Eastchase Pkwy in Fort Worth. We just got our order and found out that the bbq chicken pizza, the California chicken flatbread, the Albuquerque turkey and the turkey bacon club on jalapeño cheese bread. However, we found two things wrong with our order. The first being that one of the sandwiches was not on jalapeño cheese bread as ordered. The second being that the bbq chicken pizza had no chicken on it. We have been disappointed with this location one or two times before but just chalked it up to an off day. Unfortunately, this has become a trend and a very upsetting experience overall. read more

The first time I visited this location I waited 15 minutes just for no one to come and take my order before I left. I tried again today, a year later, to wait 20 minutes after ordering to be notified that they could not make my sandwich due to not having the ingredients for their monthly special. Despite this location not being busy, only one other person waiting for food at time of of my order. The lady at the counter came out 3 different times to ask me what my order was before letting me know they could not make it and did not give me a way to fix the situation even after asking how they planned to fix it. Before being told that they could not make my order, 2 people walked out because it took too long not getting helped. DO NOT GO HERE, the whole restaurant should be let go and hire competent people that understand customer service. I will never go to this companies restaurants again. read more

I've eaten at a few of Scholotzsky's (Lewisville, Carrollton, Euless) and I've had the best experiences. Bread is always good! This location is a disgrace! I ordered my favorite Chicken and Jalepeno pizza and the bread was horrible and my shredded cheese wasn't melted. How so, when they are known for their bread? If I wanted to bake my own pizza, I'd gone to Papa Murphy's Take and Bake. #disappointed read more

See all

Placed a call in order not realizing that there was a service fee for doing so. My order was for 3 sandwiches, a pizza and side Greek salad which ended up being incorrect. I received a full size chicken avocado salad. My original thought seeing the size was that was "oh, nice" but then noticed it was not even the correct salad. I decided to go ahead and eat it but quickly lost my appetite when I found a large toothpick with a cellophane tassel. I tried calling the store twice but no one picks up the phone. I was curious how a toothpick managed to get in the salad. read more

I also wish I could leave a 0 star review. The only reason this place is still in business is because stupid people like me keep coming back. Every time I come here, busy or not, the employees take forever to get to the counter to take an order. The online ordering system does not work for this location and don't bother even trying to call. They either don't answer or their phone system is "always down". I do not blame the employees because they definitely do not get paid enough to have to deal with people being upset. The owner of this establishment is a real turd. PAY YOUR EMPLOYEES MORE TO CARE. Anyways, I highly recommend staying away from here if you are in a hurry. read more

Didn't cut sandwich all the way thru, gave me 1/3 cup of ranch for my calzone. Forgot to put pickle with both orders and forgot receipt.

One of the worst experience in my life! First my sandwich was made incorrectly but worst than that they were allowing a non worker just wonder around the entire restaurant including going into the kitchen. This person had not ordered any food nor did he have any intentions of ordering just kept asking for one of the employees in particular for a some type of code. I would not have given a star however you have to in order to post. The owner of this business needs to be made aware of this situation read more

Stopped here 9/12/19, the girl taking my order brought her phone with her and while taking my order starting texting had to start order over. Next customer she asked him to hold and she did some more texting. Please remind your workers the customer comes 1st! Poor customer service. read more

Good sandwiches. Slow service. Friendly employees. It's a mixed bag. We. Have always walked in and ordered to go. It's been consistently a long wait. We have had nice employees and good sandwiches. Dining room usually needs to be picked up but we have always been able to find a table to sit and wait for our order. This can be kid friendly - if they like sourdough. I see the other comments about the drive through. If the walk in is slow, I just can't imagine what the drive through would be like to experience. We choose to go to other sandwich places even though we really like these sandwiches. read more

Waited in a huge line for nothing food was cold and the Cinnabon was burnt. Never will I ever go back home

This Schlotzsky's location was nice and clean compared to another one I've gone to. My coworkers and I came here during our lunch break. We ordered and got our food fast. They seemed understaffed but the employee that was taking orders (and bringing them out) did the best she could and was very efficient. I ordered the Southwestern chicken salad and tomato basil bisque soup. Both were delicious and the soup came in a cute little pot bowl. I guess I was confused about their pick 2 deal. When I ordered I said I wanted that deal and chose the two items I got. The employee told me that I needed to pick an item off the main menu and then one of those items. I told her I would just buy those two separately and not as the pick 2 deal since she said I couldn't. She explained something again but I was fine with just buying them both at full price and full size. I think she was frustrated trying to explain it again to me, but when she rang me up she rang it up as the pick 2 deal. Still so confused??? I don't know but I got my food and was happy with it. Dill pickles are so good there too. I would come here again. read more

Schlotzsky's - Southwestern Chicken Salad and tomato basil soup - Delis Near Me - Fort Worth, Texas

This place is dirty, they were out of every soda except hi ci and lemonade. It was 1 o'clock and the trash was overflowing and every table was dirty. We should have left. But had a time crunch. They are going to need more than an upgrade to get me to come back. They need better management. read more

If I could do less than one star I would. We have spent at least $100 there this week through 4 different visits. Not once did they get our order correctly and since I order the same thing every time, It was super noticeable that they never make it the same twice. It's always a toss up wether it is edible or not. Today, my boyfriend actually chose to throw his food away rather than eat it. I actually left a review about them not answering the phone and giving us horrible service and horrible food on their website, and of course their management didn't contact me back either. Overall, horrible service, sub-par food, and crap management. read more