Miami Valley Renovations installed my windows yesterday. They were very professional, courteous,…read moreand careful about how they did the work. When I ordered them, they were very helpful and helping me make decisions of what would be best for me and explaining my choices. They were not pushy and they let me know when I still had life in some of my windows so I didn't need all of them replaced replaced at the same time . I really appreciated that. I can't say that about other window people who came from other companies.I love the ProVia endure windows very happy that I got Miami Valley Renovations from Covington, Ohio. Joy Beery

They did a terrific job replacing our window. Very efficient and neatly done. Would recommend them…read morehighly !!!

Bottom line up font: STAY AWAY!!!…read more My wife and I have been shopping around for someone to repair or replace our shower. ImproveIt was one of the top search results for bathroom repair/remodeling work. My wife trusts me to handle an appointment for an estimate, but they insisted that my wife and I must both be present for the appointment. No other contractor I've worked with has such a requirement. I didn't have the best feeling about them after the phone call, but I went ahead with the appointment, which they said would take 60-90 minutes. The representative they sent seemed very nice. He complimented our home, and asked questions about the smoker I have on our back porch. He inspected our shower and decided that the tile work was shoddy and would need to be completely replaced. This didn't seem totally unreasonable since the grout in the floor was crumbling. In retrospect, he would have come to the same conclusion no matter what he saw. Following the inspection, we sat down at the kitchen table for his presentation/sales pitch. He talked up the company and went over all of the awards they've received. He then talked through various options for redoing our shower. As it turns out every option is terrible except one. The one that isn't terrible is the product he's trying to sell. His product was a very sciency miracle materiel material, aka plastic. What he didn't know is that my wife and I both have advanced degrees in materials engineering, so we saw right through his B.S. There's nothing wrong with plastic, and it may be a good product, but it's hardly unique. At this point in the process, I hadn't quite figured out that he was going for the hard sell, used car salesman style. He had an affable demeanor and continued to pepper in compliments of our very ugly kitchen. He was very patient with our toddler disrupting the conversation and playing with his material samples. After we selected materials and options, he finally gave us a cost quote. The quote: $16,617!!! Over $16,000 to replace a 3'x3' shower that might not even need to be replaced! The quote was good for a year, but if we signed a contract for the work in the next 30 days, we would get about a $1,000 discount. But wait, he had a letter from the owner of the company. It was a very official looking letter, and it gave him permission to give an extra $1500 off if we signed a contract right then and there. My wife and I had not consulted any other contractors for the work, so we weren't about to sign a contract for over $13,000 on the spot without a better feel for the market. We hadn't ruled them out, but we needed more information. When we explained this to the salesman, he tried to convince us that it was a foolish waste of time to get more quotes. He said we wouldn't want to sit through yet another 3 hour (yes, he was at our house for 3 hours) presentation. He continued to push, but we held firm. As he packed up his things, my wife thanked him for his time. His response: "I just don't understand why you wouldn't sign the contract now and save $1,500, but whatever." He was suddenly quite rude. In retrospect, the sales tactics are quite clear. First he buttered us up. Then he "inspected" our shower and found that yes, indeed, it needed to be fully replaced. Then he talked up his company and product while disparaging any competitors. Then he hit us with the hard sell. I don't appreciate such tactics. I don't care how good the product is. I won't give my business to someone who treats me that way.

I have been trying to get our installation done for over a year and a half!…read moreI was sold a remodel that they tell they can't do. I am currently waiting on Shower doors. I call but no one returns my calls.

Fooled twice by this business. This is actually an update…read more Michelle, the same receptionist that ignored my message pertaining to renovations as they were discussed by the in home consultant (will update with name after I find the card), messaged me asking to remove my review as I had confused the business with Window Depot USA. I had not. This, in fact, is the very dishonest and, evidently, disrespectful company that I will never approach for another window again. Thank you.

Great experience from start to finish! I have used them twice - once for a rental house, and now…read morefor my primary residence. Ron came out and measured everything, and gave me the various window options. He wasn't overselling anything, and let me make my own decision. Ron also had some really helpful information about lead paint, as we are remodeling an old house. Then, for the install, Keith helped us. He was better than we could have hoped for. He really knew his stuff. We had weird storm windows on the house before, so when he took them off there was an open section that needed to be covered. He cut the new vinyl trim on-site, and fit it all together with our totally-not-level 100 year old house. It makes a world of difference. Keith also showed us how to operate our new windows, because I had never used the tilt-in type of window before. So again, a great experience from start to finish. This is the second time I have used them, but I'm sure it won't be the last!

Fantastic service!! The crew is very kind, efficient, and clean up after themselves. The price was…read moregreat for our patio door install. We will for sure use them for any future work needed!!!

This past winter sitting in our living room was horrible. You could feel the air coming through the…read morepicture window. My husband and I decided we would get it replaced in the summer. We contacted Bruce and he gave us an estimate of $1027 with tax. We stopped by and paid for it on Friday. He stopped by today to take measurements and stated it wasn't shut properly. He shut the window and locked it. No more draft! He stated we didn't need a new window that this one wasn't that old. We were so embarrassed. Thank God for Bruce. He refunded our money and we know we will be contacting them in the future if any windows or doors need replaced. We cant say enough good things about this company. You wont go wrong doing business with them!

Prompt,politeness thorough.Very particular concerning window details...Office was caring and…read moreprofessional.Serviceman took his time to listen.

They did an outstanding job replacing a large window at a very reasonable price. The technician was…read morehighly knowledgeable and professional. It's impressive to see how one person can expertly manage such a large window from a ladder!

Jake is the absolute LAST person/business I would ever recommend for a job. We have been waiting…read moresince October to receive our seven windows, with the arrival & installation date constantly getting pushed back until, FINALLY, today, when he came to install the windows he ordered for us. He showed up this morning, only to realize that five of the windows are the incorrect size. Each of those five windows was 9" shorter than the window openings he measured & quoted us for. Nine WHOLE inches too small. He then tried to convince us to let him 'build out' our windows and install them anyway. We said no way, and he stormed off our property, leaving the windows that we can't use sitting in our driveway and our job incomplete. We have siding going on the same building and that job is now also at a standstill because of Jake's complete incompetence. I am also reporting this "business" to the Better Business Bureau. AND filing a lawsuit with small claims court.

From the owner: Over 10 years of experience with window and door installation.read more