Went in and asked about a buffet or China cabinet. Sales woman suggested I try "Habit for Humanity ". Not sure if she thought I couldn't afford her furniture (I can) or my style is woefully out of date (and even if it is, no need to be high and mighty about it). Then she wandered away. Ok then. I won't be back. read more

Warning! If you purchase furniture from scan designs and there was a problem outside of the manufacturer's warranty no matter what it is, they will not stand behind it. We purchased an outdoor set four years ago, and although it has had very little exposure to the elements, and in fact so little that the cushions are in perfect shape, the set has completely disintegrated. see the attached picture. The set has been kept under a tarp in the summer except for when it is in use. This is about 30 days per year. It has been stored under cover for 6 months of every year. Scan designs company line on this is that we have "unreasonable expectations" and they are unwilling to do anything about it. We asked for 1/2 our money back so that they could still cover their original costs. In return they have offered us absolutely nothing. Their attitude has been to blame us for our negligence with the furniture and to take zero responsibility for selling poor furniture. So if you buy anything from these people, you better hope to hell that nothing goes wrong with it. We are in our sixties and we have bought a lot of furniture over the years, and have never had a problem with any one piece of it, and have never had customer service quite this poor before. read more

ScanDesigns - Furniture Stores Near Me - Langford, British Columbia

I ordered a leather chair and sofa from Scan Designs Langford. It took about 5 months to get the made to order colour..Snow White, but cam efficiently when it was ready. I noticed a crease on the back of the chair and although they tried to flatten it out, it never really worked. The good news is that they offered a discount or replacement. I chose the replacement and m satisfied. I have had the set for over a year and it's holding up lovely. I'd shop there again..and hope to get another side chair in the near future...my sales girl was quiet but efficient...Meghan. Cheers Bea read more

We have been shopping at Scan Design since we moved here in 2008. We have spent thousands of dollars and have been generally very happy with the service and the products. We have often referred friends and relatives as well. HOWEVER... today was a very different story we are sad to report. Five years ago we purchased two chairs with fabric protection. We don't usually buy these kinds of optional add ons but we were enticed by the deal. If you don't have a claim against the stain coverage in five years, you are entitled to a store credit: in our case, $159.99. We went today to look around and see if there was anything we wanted and found an area rug for $349 that we didn't really need but we liked and we wanted to spend our credit. We were then told that in order to redeem the credit our purchase would have to be more than $500. We were quite perplexed as this was not specified anywhere in the brochure we were given nor anywhere on the invoice. Scan Design refused to honour their program and we left with our promise that we would not return and that we would be sure to advise our friends of this short sighted and unethical service. It is most discouraging that businesses like Scan Design implore people to support local enterprises but then refuse to honour their agreements with loyal customers. I guess that's the last time we drive from Victoria to Langford to buy furniture or encourage our friends to do the same. Thankfully, Scan Design is not the only game in town. read more

Damon is a karen. I'm sure the owner is very nice. I looked at the website and very professional.

Our ScanDesign, Langford experience was awesome and refreshing. High quality product for great prices ... staff was most helpful guiding our decision on our furniture purchase. After a couple of weeks we noticed some issues on the fabrication of our leather sofa set which was a little in the grey zone ... we anticipated some resistance when returning to the store with our concerns. Lori totally stepped up and ordered a replacement set for us. Our new set was just switched out now and I must mention that Vince and his assistant were totally professional in how they moved the new set up the elevator and into our condo. I can be a little over the top with my expectations; I never said a word and was very impressed with the care they took handling our set. We highly recommend ScanDesigns if you are in the market for stylish, up to date and high quality furniture. This location is exceptional. The staff are very professional. The product really sells itself. Would never consider going anywhere else when we are in the market for additional furnishings. Thank you Lori! read more

Recently we purchased some furniture from Scandesigns. We worked, primarily with Liz, the manager although we also had dealings with a few other people involved with delivery. In a nutshell, everybody--and especially Liz--were personable, helpful, courteous, knowledgeable. Admittedly, there was a tiny glitch in one of the pieces of furniture that we purchased, but, Liz corrected the problem graciously, professionally and expeditiously. Overall, a very good experience...and this is coming from somebody who isn't overly enthused about buying furniture. Thanks everybody. read more