Having come from a near-West burb of Chicago and having had a variety of vehicles serviced both at…read morelarge and small dealerships and by private service centers over the years, the team @ Leibold Auto Center in Galena IL really rocks! Owners Geri and Tim are both hands on and dedicated customer service folks who listen. After first getting service quotes from Nissan dealers both in Dubuque and Rockford I decided to give them a try three years ago after moving into the area and have never regretted (it). After "anally" comparing what I had paid with what we're currently paying for all parts and services and on like vehicles, the value and service are definitely with Leibold. As another comparison I have requested various service inspection quotes on three different vehicles (now) and from three different auto centers (each). I now never have to worry again whether an automotive center: actually did the work they billed for; over-billed for service work; or would provide questionable product and service. Also, in recently needing a new replacement vehicle quickly, both Tim and Geri shared their auto make knowledge which was a big help in what I chose. An automotive service vendor in today's market needs to be both honest and responsive. Leibold Auto Center is just that.

Great service! Everyone here is great! They take good care of your vehicles. Would recommended to…read moreanyone.

(Holy cow, I just realized that I've had a draft of this review sitting unfinished for over 2.5…read moreyears. I'm a terrible Yelper. Anyway, better late than never...) So after an unfortunate meeting with a large piece of metal on a rural road, I rolled my poor Nissan Sentra over to the only auto repair place in Freeport that I knew about (thanks to its distinction as the "best repair shop in town," according to a local newspaper survey). Even though I hobbled in just minutes before closing time, they took their time to check out the damage and then gave me a quick assessment of the situation (which ended up with a gathering of employees staring at the underside of my car in amazement that something could have done so much destruction without resulting in a complete breakdown (or an explosion (seriously))). Ultimately, my auto was toast, and it couldn't be put back on the road without significant work. Dave, the owner, stuck around to help me figure out a rental car, and then actually offered to drop me off on his way home! I don't want to make it sound like this should be expected as standard practice, but this level of customer service -- even in a rare exceptional situation -- is pretty much unheard of. All in all, the work that they did was perfect, they went the extra mile personally and professionally, and I'm still happily chugging along 60,000-or-so miles later. I'm going to need some more work done again soon, and it's too bad that I wasn't able to take the Auto Repair Specialists with me when I moved back to the Chicago burbs.

Dave and his crew always do a great job. Friendly people and a comfortable waiting room. I would…read morerecommend ARS.

I was from out of town! Stopped in with a minor problem! They quickly looked at it and quickly…read morefixed it at minimal cost!

I would not give this place even a one star! Our Toyota truck windshield wiper linkage was broken…read moreand we brought it into Elizabeth's Garage to be replaced. What started off as a conversation about $300 for replacing turned into a final project close to $480. When we talked to Elizabeth Garage's front desk, each time they were unaware of what they were actually doing to the truck, concerning when dropping it off! When picking up the truck we were blown away by the price! With the owner gone on lunch break we had no choice but to pay. Then they didn't know where they parked the truck, which we eventually found across the street in a parking lot, unlocked with keys in the vehicle! Perfect situation for a theft!!!!!! Especially with personal belongings in the truck! After calling multiple other car repair shops INCLUDING Toyota, we were told that the part that was put in the truck wasn't even a Toyota part! On top of it, all car repair places were coming in over $100 cheaper! EVEN TOYOTA CAME IN CHEAPER WITH THE CORRECT TOYOTA PART! Walking back in there to talk to the owner, letting him know the price was outrageous and more than originally discussed, was basically told okay is what it is. No offer of reimbursement for the over charge! Telling them they lost multiple customers, they didn't care and said okay. They don't care about customer service or overcharging their customers. I even looked up the part on Amazon with the model number they wrote on the receipt and it is $125 - they charged me $350 for the part! We were told by the owner he marks up his products 75% after the job was completed. They lost not only a family with four vehicles, but we are going to let their current customers know that originally referred them. Even the store owners in town we talked to said they stopped going there because they are overpriced! This clearly isn't the first time... it's such a shame since we like supporting small business! I hope the owners read this review and realize what they are doing in overcharging their customers. I hope they work on their customer service and I truly hope they stop putting their customers cars across the street in an unattended parking lot, unlocked with keys in the car!

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

They do stuff u authorized which has nothing to do with the services u agreed to pay for/brought…read morecar in for. May 2024 took car in due to brake lights in dash came on. And the heat sent working. 3 appt later and I still have no heat and the dash lights are still on. They literally charged me $1300 and replaced a brand new thermostat with a twice as expensive new Thermostat which was never the problem oh and they changed and charged me for WINDSHIELD WIPERS which I never ok'd or was even asked about. So because I'm a woman they bullshit me with "it's probably just a censor or something no big deal And when I ask questions they act like im crazy and causing a scene. Sometimes they even charge me just to look at the vehicle. well now they claim that my frame is rotted through funny you did the back brakes a year ago and mentioned zero about frames or rust. So they won't send me any pictures of said rust they neglected to mention. So I call to ask which part if it was the rear subframe that was the issue and they literally wouldnt answer me and told me to take it to another shop because they won't work on it. Gee so glad I drop $1000 every time for absolutely nothing! Still no heat and still have the brake lights on the dash. Don't waste your time on a lousy offer to refund the windshield wipers. they are overpriced and do half ass work then treat u like u r the problem because they don't listen or care about you and it is the most ridiculously expensive place but the only shop located downtown. I have taken 5 cars to them and they encourage me to junk them because they are too lazy to do the work and to do it right the first or second time so third times isn't a charm. they said I could go drive it for the next year yeah right so me and my kid can be on the highway and the frame fall off her thanks so does that make them liable for oyr lives and any property damage bc they were the only ones who I paid $1400 to fix my vehicle and they instead basically totaled it on me and blamed me for it. Well we barely had snow this winter and MY CAR HAS NO HEAT SO I COULDNT EVEN DRIVE IT THIS WINTER! and they still have never produced photos from any other visit although they claim the rust is much worse than last year and claim they sent them. So they send another message saying here's from last year and guess what the link wasn't to anything! They are full of shit to be charging me $1300 and telling me to take it to another shop and not answer a simple yea or no question about the sub frame. They claim to have some super diagnostic computer yet couldn't even figure out why the brake light and abs lights were on (Which is diagnostic obviousl so dont get ripped off and disrespected) take your car to a reputable auto shop who will work with you on price and will not do a worthless inspection on other stuff while not correcting the issue you are being over charged on parts and labor for. Even my alero brakes went out two days after they repaired the brakes. well This was the last second chance they get with me. U fortunately I will have to take my vehicles across town but if I'm getting actual customer service it's worth it. This place is a joke.

I have a 1965 GTO that had a bunch of problems, overheating, starting, idling. Someone recommended…read morePalmer and I couldn't be happier with the work done. Wade who is the head mechanic is a total gearhead who totally knows and loves old muscle. He had ideas and solutions for everything I needed including getting my tri-power synced and working right. They put a lot of work into my car and it runs great. For all of the time they spent on the car the bill was very fair. This will be my go to shop in the future and it should be yours. You won't regret it.

My car broke down while I was on vacation, and had car towed to Palmers. I was very impressed and…read morenow have a new transmission.

They are the best and most honest mechanics around. Doesn't get better in SW Wi than Al's auto.read more

My son is a freshman at UWP. This is his first Wisconsin Winter. Being from central Illinois, he…read morehas seen some snow and cold weather, but nothing like he has seen this this winter! During the recent cold snap, his car would not start. Nice, I thought, I live 6 hours away!. Figuring it was a battery issue caused by the extreme cold, I called Wal Mart to price a battery, then told him to have a buddy help him jumpstart the car. The battery was too far gone. To top it off, the university had sent notices for students to move their vehicles so they could clear the lots of snow. Faced with a car that would not start, a deadline, fines, and the possibility of getting towed, and unable to be there to help, I hopped online for a local shop and found Al's. I called and told him the situation, he was pretty sure he could help.. I let him know that I would be forwarding his number to my son to set up a time for him to come out to the car. Within minutes he showed up, had the car started, and drove it back to his shop where he hooked it up to a charger for about 24 hrs. The next day he called to let us know that the batter for sure needed replaced. He also noted that the sticker on the current battery was dated less than 2 years ago. I gave him the ok to do what he needed to do to get my son going again. By the end of the ordeal, Al's had made a service call, drove the car back to his shop, put the battery on a charger for 24hrs, and replaced the battery with a brand new one. All of this at HALF the cost of what a new battery would have been had my son been able to get his car out to Wal Mart! I remember being impressed that Al's would even be willing to make a service call in those conditions. Of course, my next thought was, "boy is this gonna cost me!" My son was in a difficult situation and up against a deadline. Al's could have taken full advantage of the fact that my son was a clueless college kid whose parents are 6 hours and 2 states away. But the fact is, he did not. He was quick to help, went beyond my expectations, and charged about a third of what I was expecting to pay. I highly recommend Al's for your automotive needs. Especially if you are a parent of a student who is up there alone. These guys have proven to be honest and trustworthy.

If you need quality used tires at an affordable price, and excelent service, you have to check out…read moreElizabeth Used Tires and Fleet Service. They recently moved from downtown Elizabeth to 3588 S. Eby's Mill Rd. They also do auto repair, semi, and farm equipment. Elizabeth Used Tires also offers road side service. They come to you!

Brought a used tire. It looks brand new and the service was extremely quick. Best place to goread more

I took my Subaru in to have the TPMS control module reset after I had already taken the car to two…read moreother service centers. After 45 minutes they stated they cannot repair or program modules on Subarus. They then gave me a bill for $116.00. The problem had already been diagnosed. Why could they have said "We don't feel confident working on Subarus?" INstead they charged $116.00. After complaining they did offer a refund the day after

The Butitta bros. In Freeport is the best auto repair center I have ever used and I'm 72 years old…read more They are interested in fixing your car to get the best results for the best price. I would recommend them to everyone.