My wife and I were in the process of having our dream home built. As part of the process we had to…read moremeet with Regina Ostrom with Five Star Flooring, to select our backsplash and flooring. My wife had a vision of an all white kitchen with gray flooring, so when Regina presented the options, which were limited to a panel of four flooring options, she immediately inquired about gray flooring. We were told that these were the ONLY options the builder would allow. Again, we inquired multiple times about other options and even asked, "if these are our only options". Which her response was, "yes". Being the persistent person my wife is, she specifically inquired about the LVP flooring, for color options and the fact we have a dog and were worried about the hardwood being easily scratched. Which she responded, "the builder would not allow because it brings down the value of the home". And brought out polish to show us what to use on scratches for the hardwood flooring. A few months later on a visit to the house to check on the progress, the counters were being installed and we were advised to go to the house next door to get an idea of what it would look like. To our surprise and shock, they had a hardwood flooring option that we were not presented with and had that been the case, we would have selected that flooring option because it was the color we were looking for. When we spoke to Regina about why we weren't presented with this particular option she said, "I should have said something" and "I didn't offer upgrade options because you never said you didn't like the floors". However, we did inquire about other options multiple times and asked if these were our ONLY options, and was never offered any other options or upgrades. She also mentioned our budget, which we never disclosed to her. We can only conclude she made an assumption about what we were willing to spend, and I'm not really sure what that assumption was based on, which is another concern. Interestingly enough, we were presented with multiple upgrade options for backsplash in our kitchen and tile floors without asking. During a follow up conversation with Regina to see what could be done, she responded with "there is nothing I can do and you will need to speak with the owner." Regina stated that she would provide my contact information to him and he would call me Monday morning. Unfortunately, I never got to speak with the manager. While the floors are GREAT quality, it just wasn't our first option, and wished we were treated better than how Regina treated us. The customer service wasn't a great experience. That is why we wouldn't recommend this company. We do know builders contract this company and you may not be able to get around that. If not, just be sure you ASK TO SEE THE UPGRADES.

If you don't mind your water flowing into your bathroom from a poorly installed shower floor, and…read moreif you don't mind that the corners and floor seams were not properly caulked, and if you don't mind that grout was splattered all over the walls and left to dry on it, and if you don't mind that they refused to even come and look at the problem, and if you don't mind they never had their boss call you back, then this is the place for you. We did indeed go past the one year warranty (though I was never told of this policy), but COVID hit and workers to finish the plumbing weren't available and my own regular plumber had knee replacement surgery then a heart attack so we only finished the bathroom in December (2 1/2 years after the flooring was put in). The day after our plumbing was finished, I tried out my new shower and stood there and watched the water pouring out into the bathroom floor. I have invoices showing that the plumber finished the job on Thursday, took a showerr on Friday morning, then called the flooring company. He said they would not even come look at it because they were not responsible. Then insulted me by suggesting that my house might have some issues that caused the problem. If anyone suggests you hire this company, run away as fast as possible. Now I'm stuck with paying to have the old tile removed, floor atlered to give it a slope toward the drain instead of the door, and then buying all new tile and paying for that installation. I'm surprised they can stay in business. If I could give them a minus 5 stars that's what my review would be.

We had flooring place at our rental home. The flooring was Mojave Hickory 3mm glue down. I can only…read moresay good things about the installers, on time and complete the project in one day. Stephen Carr at the location in Douglasville was great as well. Thanks again for everything.

Douglasville staff was very nice and accommodating staff, especially Ryan. H helped to find a wood…read moreto compliment existing wood in the house. Installers were on time and very efficient and helped me get more of a refund with the returns. Very easy to do business with

They were easy to work with and did a good job refinishing my hardwood floors. The painter who…read moretouched up the shoe molding could have done a better job not getting paint on the hardwood but overall I was pleased.

I'm grateful to this company for providing great service and delivering a beautiful finished…read moreproduct. I was looking to swap out carpet in master bedroom to match the rest of the house type of wood floors and I wanted to restain the floors to a darker color. Sandra and her brother worked with me to help me match and order the exact same type of wood planks for master bedroom that was already in the rest of home. They also helped me find the darker stain I desired. This company is professional, reliable, and hard working. They are experts in wood floors and I'm happy I found them. I highly recommend giving them a call if you need help with your wood floors.

We bought a new house and needed our floors refinished before we moved in. I found Thai highly…read morerated here. He lived up to it. Came for the estimate very promptly. Gave me a reasonable estimate. Did an amazing job. Charged me exactly the estimate. The floors sparkle! Great experience!

I highly recommend American Hardwood Floor Services. Thai came out and gave me a very competitive…read morequote and said the team could start the very next day. Six days after I first spoke to Thai, my floors were done and they look fantastic! Thai even recommended a different stain than the one I suggested. After seeing the two side by side, I agreed. This is one project where I feel like I got a great deal!

Into the Woods did a wonderful job at our house! We wanted to replace all the floors (combination…read moreof carpet, tile, and laminate) with LVP's in our 3 story home before we moved in. The staff did a great job and were very communicative during the entire process. They were willing to work with us on price and gave us a discount based on other quotes. We were allowed to view the showroom and take some samples to the house to see how the floors would look in the sunlight. We were in close contact with one of the owners, Candi, as she would give us updates and answered any of our questions along the way. Overall, everyone was very knowledgeable and helpful, and we're very satisfied with their work!

I appreciated the prompt response I received and the very thorough explanation of the services…read moreoffered. There was no beating around the bush! Everything was laid out in a very straightforward manner. This enabled me to quickly ascertain that my job was not a good fit. However, if I need something done more in line with the services they offer I will definitely be giving them a call because I can tell I would receive great customer service from a company with expert expertise regarding the services that they provide!

Crossroads renovations quoted me and the next day was able to get the entire floor replaced and a…read morenew toilet! They are extremely fast and punctual

From the owner: We specialize in kitchen, bath, flooring, and tile renovations and repairs! We offer financing!…read moreLocally owned and operated. Licensed and insured. Free estimates!

Sergio and his team did an amazing job on our flooring, laundry room, and powder room update! We…read moreare so pleased with their work and would use them again.

Andres Silva and his crew did a fantastic job on our Bathroom Shower Remodel and miscellaneous…read moreRepairs. The quote was timely and professional. The team was extremely polite and friendly. We could see the pride that his entire team has in their work. The house was cleaned up every day and thoroughly after the job. Could not have asked for a better outcome! We are very glad we selected Expertile!

If you're looking for anything outdoors to make your yard look natural they have the finest slices…read moreof Edgewood we have seen anywhere in Georgia A massive selection you will get lost in the woods at their warehouse Even if you're going to build something to hang on your wall this is the place to go. And the customer service is amazing

From the owner: Eutree is a manufacturer and supplier of sustainable Forest Free hardwood products; including…read moreflooring, paneling, feature walls, live edge slabs, dimensional lumber, beams, barnwood and other specialty wood products. Official EcoPoxy retailer and Ciranova affiliate. Discover Eutree for all your hardwood needs.