DO NOT RENT FROM VISION REALTY AND MANAGEMENT. This company is a complete disgrace--unprofessional,…read moreincompetent, and utterly negligent. They do not care about the safety, well-being, or basic dignity of their tenants. Renting from them has been one of the worst experiences of my life, and I wouldn't wish it on anyone.
Let me start with the most appalling issue: this company does not care about tenant safety at all. On move-in day, the apartment had been broken into, and the door was completely busted in. When we reported this to Vision Realty, they showed zero concern for our safety. There was no apology, no urgency, and no offer to help us feel secure. Instead, they left us to figure everything out ourselves. Days later, a maintenance guy finally came and put ONE screw in the door so it could technically close and lock. He said he'd return to replace the door but, of course, never did. To make matters worse, their so-called "24-hour support line" was useless. We called and texted multiple times when the break-in occurred, and no one responded. We've tried to contact them through that line since then, and it's the same story--no answers, no help, no accountability.
This company doesn't just fail at safety--they fail at absolutely everything else, too. The roof leaks, and now 90% of the outlets in the apartment don't work. They quite literally just went out one day. I was using the microwave and the kitchen just lost power. Shortly after this followed to other rooms and now only a few outlets in the entire apartment work. We reported these issues over a week ago, and they remain unresolved. Maintenance hasn't even been scheduled. It's clear they have no intention of fixing anything.
When we went to their office to try to address these issues in person, the woman at the front desk was beyond useless. She had no idea how to do her job and looked completely overwhelmed by the simplest requests. She promised to "look into it" and call us back the next day. Not surprisingly, she never did. When we followed up, she said she'd call us back in 30 minutes. Did she? Of course not. Every single interaction with this company is a dead end, and they seem to pride themselves on ignoring their tenants.
But wait--it gets worse. On top of their blatant negligence and lack of communication, they're also financially predatory. Our lease states that rent is due on the 1st of the month and is only considered late after the 5th, at which point a 10% late fee applies. On the 3rd of the month, we hadn't paid rent yet because their online payment portal wasn't working. We called and emailed management repeatedly to resolve the issue but, as usual, received no response. Then, on the 3rd, we got an email stating that our rent was late and we'd be charged a 10% late fee--even though our lease explicitly says that shouldn't happen until after the 5th. This is blatant disregard for their own policies and whether a mistake or not a gross violation of the lease agreement.
Let's not forget the roach infestation. Yes, GIANT ROACHES everywhere. They didn't disclose this issue before we moved in, and per the lease it is now our responsibility. So now, not only are we stuck living with disgusting bugs, but we're also expected to pay out of pocket to fix a problem that existed before we moved in.
This company is a complete scam, run by unqualified, unprofessional people who care only about squeezing as much money as possible out of their tenants while doing absolutely nothing in return. They don't fix problems, and they certainly don't value the safety or well-being of the people living in their properties.
If you're considering renting from Vision Realty and Management, RUN. This has been the most infuriating, stressful, and disgusting experience of my life. They don't deserve a single penny, and I wouldn't trust them to manage a cardboard box, let alone an apartment. Renting from them will be the biggest regret of your life. Avoid this company at all costs. No matter how good the price may be for the current housing market, I promise you will regret your decision in mere days if not hours upon moving in or even the first contact with vision.
