TERRIBLE SERVICE! Totally Ignored by server.
We have been on a 45 day European holiday so we've experienced a fairly broad pallet of dining experiences and flavors, so we're accustomed the different dining paces throughout Europe. While in Milan (Saturday 27 April, 21:31, table 11, chk 16663 as stamped on my receipt so they should have no problem associating this review and our experiences) we looked to the "Milan City Guide Where" for suggestions for an evening of fine dining. In the magazine is a full page advertisement about SAVINI and its traditions since 1867...blah blah blah. We bite so we hop the Metro and 15 minutes we're there. Granted we've been traveling out of suitcases for 6 weeks. We didn't pack our New York pinstripes or Ralph Lauren chic but we're clean and respectably attired. NEVER had we experienced such TERRIBLE SERVICE and it started with the woman who "greeted" us with disdain cold contempt which seems to be the SERVICE STYLE at Savini as well; COLD, DISDAIN and CONTEMPTIBLE. They all wear nice suits and ties however IT's NOTHING MORE THAN LIPSTICK ON A PIG..
There was a group of 6 next to us and much more lively so they garnered all the attention. (3 wait staff) Our waiter was arrogant and the least interested in us, he did ask if we wanted water when he finally approached our table. My wife declined but I wanted a glass but he turned his back and walked away without acknowledging my request. We said we would be ordering wine with dinner, he said he would get us the wine list. He walked past our table several times empty handed until finally he "dropped" the wine menu on the table without a word uttered. 15 minutes later he returned to take our order, (we were seated at 19:00 it is now 19:25). I inquired about a side order of grilled seasoned vegetables & what veggies they were? Our waiter's reply was "in season vegetables".
The food arrived, my wife's main course however I only received the side order of vegetables. 10 minutes later a food runner came out wandering table to table with my main course. Our waiter never followed up with us during the course of the dinner to see how our food was or if we needed anything else. The other tables around us go this service but we did not. After our dinner was finished, we sat with dirty empty dinner plates on our table for 40 minutes, our waiter finally approached to ask if we wanted desert or coffee. We graciously declined and asked for the check, 15 minutes later with dirty dishes still on our table they sat a couple at the table next to us. Our waiter glibly socialized with them for several moments then left to get their dinnerware. Again I asked for the check upon his return, it was as if I was a huge inconvenience to him, he just looked down at me to say yeah. 10 minutes later our host who sat us, I assume she is also the manager finally approached our waiter with the bill and he tossed it on the table. Several minutes later the manager walked back over with the card scanner to finally release us from this Hellish dinning experience. I was not going to leave any gratuity as I tip according to service not the balance of my bill BUT they included 2 @ 6 Euro so they tipped themselves 12 Euro for the WORST SERVICE IN EUROPE.
Oh yeah, food quality is only fair, the quantity for the price is ridiculously small. There are better options for your time and money, just walk past Savini. I've had better dinning experiences on a dinning car of a train. read more