OK, this is going to be a long one, so prepare!
Had a reservation for Saturday night, which I made directly with the owner AND online using their reservation system. Turns out I had to call back on Saturday and cancel, and the girl had no record of our reservation. Red flag #1. Ignoring the little voice in my head, we decided to go Sunday night. Given its reviews on Yelp, the seemingly interesting menu, and our $25 restaurant.com certificate, I figured it was a fairly safe bet. We get there and, granted, it was a Sunday nite, but there was only one other table occupied. Hmm... OK. We go to order & I ask the waitress if the sampler platter has the same amount of the specified items as you'd get if you ordered those items separately (I was trying to decide which way to go) & she was completely perplexed....couldn't even understand what I was asking. Then I asked her how many empanadas you get (another appetizer) & she didn't know. Um, OK. So, we receive the apps (sampler platter & another order of chicken empanadas) & the sampler, which was supposed to have spinach empanadas, had chicken empanadas (which we ordered as a separate item...not in lieu of spinach). I address this with the waitress, who has no idea what I'm saying...as if I were speaking another language, and in fact, my English is quite good! Finally I guess she understood, and a few minutes later the other waitress came to tell us our other appetizer was on its way. (PS: When I asked our waitress what was what on the sampler platter, she could not tell us...again, sort of looked at me like I had 3 heads.) The apps were pretty good, but not earthshattering. I should mention that the entrees also came with small soups and salad (and I do mean small)...nothing particularly special there, but I wanted to mention it to be fair. I ordered arroz con pollo & my BF had some kind of "goat stew" thing. OK, well, his came wrapped up kind of in a plantain skin, almost like a tamale that you "unwrap." Didn't seem to be "stewlike" at all to me My chicken & rice came in a tiny covered bowl/pot (kind of like a porridge bowl or something..). Both were decent, but really too spicey for my liking (even though we requested them to be mild (PS: BF asked for rice & beans as a side & got black rice). Then we ask what they have for dessert. Response: "Bread pudding." OK, so they only have one dessert? Fine. We get the bill & it seems high to me...the price of everything was listed (Oh...I might add that BF's goat entree w/a little rice on the side was like $28!) except the dessert. I asked her how much the dessert was b/c the bill didn't make sense & she tells me $10! WHAT? It was a tiny piece of cake with a small glob of ice cream. OK, so at this point, the bill, including tax, is $78 (yeah, right?) Then I give her the $25 rest.com certificate. She comes back w/the revised bill & it's $73 (PS: Yes, they're entitled to add 20% gratuity to the pre-discounted, pretax amount). So, I'm like, "Um, excuse me....How did you get from $78 to $98 (from which they deducted the $25, leaving a bill of $73)?" She tells me it includes gratuity. I say, "$20 gratuity on a $70+ bill?" She goes back, recalculates, and it goes down to like $68. Well, this time she included the tax when calculating gratuity. WRONG! Finally, the owner comes over & I explain that you're not supposed to include the tax when calculating tip & he tells me I'm absolutely correct. He disappears for about 10 minutes & I hear him & the waitress agonizing over this complex math problem. Finally he comes back, tells me they had already ran my credit card & proceeded to give me a dollar and change back, which evidently is what I was overcharged for the tip on the tax. OMG..I left the dollar and change & we got outta there. To add insult to injury, I woke up w/a terrible stomach ache the next morning. Needless to say, we will NOT be returning! I will say that the owner seems like a very nice man, but that's about where it ends. He really needs to get his staff properly trained and NOT pull punches with regard to pricing and overall charging (PS: I checked the website and all items list prices EXCEPT dessert). read more