Don't come here if you want good customer service. The staffs are incompetent, unhelpful, heartless!
I have an 80's party to attend and I was excited to find the new thrift store that just open up in the neighborhood. I was like ... yesss a place to find old treasure while donating my unwanted goods.
I was surprised how big, clean, and organized it was. I found a few 80's items, but more items I could add to my wardrobe. My cart was full after spending like an hour there.
Eventually I needed to release myself from all my liquid intake. So I rushed over to find a restroom and realized the door was locked and needed a code to access. The sign says "Please see any team member for access."
So I rushed to the front to ask a staff (who supposedly is the manager name Alley) for help, but she brushed me off and rudely said she can't. She didn't give me any explanation... so I asked again how can I get access to the restroom. She said she can't step away from her area. Like not helpful at all. So I asked if she could ask someone else to help me and she just says no. I was so confused with her short answers. So I went looking for another staff who was literally 5 steps from the restroom. Her name is Kendalyn ... and she was at the area waiting for donations, which is next to the restroom. She's standing there with not a thing to do. Just standing there waiting for donations, but the place was dead... no one donating in sight. I asked her for help, and she also stated that she can't open the restroom or give me the code because she has to stay in her area. So I asked if there was anyone else that can help me because I am just a honest customer who needs to use the restroom... just to pee. She's like " I understand you need to use the restroom, but I need to do my job." Wow. She said it's just her and the manager so nothing they could do. I told her I have a cartload of items and I really want to make the purchases, but need to use the restroom really bad. I would go elsewhere to the next business or shop outside in the same plaza, but this plaza is dead... nothing else at that plaza. She insisted there is nothing she or anyone can do. I am like, "Is the restroom not for customers because the sign makes it seem like it is. If it's not, then I understand... then place a sign that it is out of service or not for customer use", but the sign says clearly to "see a team member for access". It really seems like they are just intentionally being unhelpful and heartless. I practically begged her and with no budge, she walked away... In desperation I told her well... she's not exactly doing her job, which consist of customer service. I went back to ask Alley the manager again and try to reason with her... but she was just incapable of providing good customer service. She showed no care... just said... 'I can't' and walked away. I guess my whole frustration is that they both clearly could... but "won't".
I don't want to right this place off and might one day return if the they have better staff members, but so far this place failed the community they tried to serve. It really is a For Profit Thrift Store, because their items were not cheap and their staffs are incompetent and heartless! I even gained sympathy from other customers who thought it was ridiculous that they refused to help me. read more