I have been dealing with Save on Foods since the first store opened in North Vancouver. When I moved to Fort Langley 12 years ago my closest Save On Foods was Walnut Grove and up to now have both shopped in store and used their pickup service. Over the years I have gradually found customer service slowly but surely going downhill. The staff appear to dislike seniors and are both unfriendly and unhelpful. Today proved just how little they think of customer service. I was going to use the pickup service and was happy that there was a slot available for today. I picked a time slot and then commenced my shopping. It was a large order ($250.00) and it took me some time to put together. Time came to checkout and upon almost completing checkout was advised that my time slot was gone and I would have to choose a time for tomorrow. Due to prior commitments this was impossible. As I thought that time may have been on my side I called the online customer service who kindly contacted the store. They were advised by the store there was only one person available on staff to complete orders and they were going home in 20 minutes so........ NO they could not complete my order. Needless to say, I cancelled my order and that will be my last use of this Walnut Grove Save on Foods. So very disappointing!!!!!!!!! read more

I've shopped here since they first opened and Darryl was in charge. They let us do hot dog and apple day sales in scouts out front. They let us do a roof sit to raise money for dry grad in the early 2000's. never had an issue here and continue to shop there. 5 stars. read more

I really like Save On Foods but this one doesn't quite stand up against others. It's really small and most of the stuff feels jammed in. For some reason, the staff don't seem to like it there. Staff at Willoughby seem much friendlier and happy to be there. Attached Starbucks is a nice plus. Get a large latte to power through the weekly shop. Bakery is pretty good but sells out of stuff fast. Seasonal clearances can be had at wicked deals. Just wait for pool toys, garden stuff, etc cause they will be on clearance for more than 50% off. read more

A bit cramped in terms of lobby area. Deli on left side, their sweet potatoes are yummy. read more

Save on Foods is generally my go to grocery store. That is any Save on Foods other than the one located in Walnut Grove BC. It is poorly laid out, always busy with not enough tellers/baggers. Terrible customer service in the Deli. Awful cashiers who cannot pack and really do not care. I just don't think any of the staff want to be there. I live in Walnut Grove but will never be back to this store. read more

Great place to hang and grab something. Not high end products but decent. They have books, cards, toys, food, pharmacy, and more. Usually pretty friend staff read more

It wasn't at this Save on Foods but be warned that they are everywhere. Overwaitea Foods have Loss Prevention Officers roaming their stores searching for potential shop lifters but then "arrest" innocent customers. I used to work for Save on Foods and I can identify them easily. They are "undercover" meandering the stores with an empty shopping basket. I was at the Willoughby location with filling a prescription for my toddler and picking up a few items. As I was leaving the outside section of the store, at 2:30 pm, a young woman called out to me, showed me a bottle of sunscreen, which I assumed had fallen out of the basket of the stroller, and then proceeded to tell me that I did not pay for it. I was horrified. Obviously, I was distracted taking care of my son, loading the groceries on the belt, and in emptying the basket and items near my purse I had missed that the sunscreen was still in the bottom of the stroller. She asked me to come inside which I had no issue with and was ready to pay for the missed item. Then she began to escort me to the back of the store and I asked her why and she told me that she saw me push the sunscreen to the back of the basket and put my purse on top of it and to her that showed intent of stealing the item. She asked me why I did it. I was outraged and taken aback by her false accusation because that was definitely not what happened. I tried to calmly explain to her that it was an honest mistake; I had no idea that the sunscreen was lodged under my purse, she obviously misinterpreted what she saw, and I have no problems paying for it. She was adamant that I showed intent and was guilty of shoplifting. She would not let me defend myself, nor seek verification from a third party or the surveillance tape; it was her word against mine. I was becoming very frustrated with her and her lack of judgement and common sense. To my dismay, I also realized that there was a tiny bottle of hand sanitizer that got caught up in the folds of the canopy of the stroller when I was loading some items on there while shopping. I gave it to her and said, "Since you are so adamant that I'm guilty you might as well add that one too." I just felt the whole situation was ridiculous and refused to accept that this absurdity would go any further. I then asked her, to really think, why would I purchase over $105.21 of product which includes a $20 makeup case, plus the $31.83 I paid for my Son's prescriptions and then steal a bottle of sunscreen? She replied with the threat that she could administer a harsher punishment and was being lenient me. I replied that she should be considering I did nothing wrong and that she should admit that she was mistaken. She charged me with theft under $5000, read my rights, processed me onto the "hit list", took photos and called the RCMP. I was in utter disbelief, shock, and absolutely LIVID that she decided to take my simple mistake and her absolute false accusation that I had intentionally stolen the sunscreen to the next level that would impact my integrity, and my livelihood and perhaps my squeaky clean record. I have never been so enraged in my life. Insult to injury, after she falsely accused and wrongfully charged me with theft, she had the audacity to try to talk to my son. When I refused to have her speak to him and thwarted her attempts to have a social conversation with me (because she told me that anything I said would be used against me), she began to question my parenting skills. Worst of all, my 19 month old son became so distraught because he was extremely over tired, in excruciating pain from his double ear infection, hungry, and had been in a soiled diaper for too long all because I was falsely accused of theft and was held against my will for hours until the RCMP could meander their way over to the store. My son was so agitated that he screamed for over an hour, and I could do little to comfort him. He was in so much pain and frustrated that he was clawing at my face leaving cuts in my forehead .My Son's extreme discomfort and my outrage lead to both of us sobbing and distressed. In the two hours that she stared at me crying and my son screaming that there were probably people actually shoplifting and she was wasting her time and the RCMP's time with me. The absurdity of the situation is outrageous. I wasn't formally charged, the RCMP knew there wasn't a case, but felt it was his duty to try to get me to understand why she overreacted, and how I need to take this a little more seriously and all I cared about was getting my perishables and hysterical son home. It was a joke and I was given a 3 month ban. Who cares. I am so angry I would never go in there again. Letters of complaint have been written to all the proper people and am waiting for a resolutuion but I will never ever shop at Save on Foods again. Too bad for them as I shopped there weekly. Their loss. read more

Not super pleased with this Save On (better than the Willoughby location though). They didn't have items from the flyer and there was no cashiers working either. Very frustrating. I am trying to give you my money - lol make an attempt to take it!!!! Only reason I am giving this store two stars is that the lovely lady working at the self checkout (which I never use, because they steal jobs away from humans) was pleasant and actually cared about me as a person. read more