I used to shop at the Langley SuperStore nearly exclusively for groceries. I switched to them from…read moreSave on Foods over 10 years ago. The only other two places I would go regularly would be Costco and Willowbrook Produce.
Their store is most often clean and well stocked in the mornings, however by the late afternoon on some days, their shelves can be empty. This is a volume issue where customers purchase the stock, but they rarely will restock those sold out items during the day, instead leaving it to be done by the night staff. If you track someone down, they will go get what you ask for (assuming that it is in stock, which aside from chips and pop they usually are), but that leads to the next issue.
In the past few years, Superstore has significantly reduced the number of employees that are on the floor available to assist customers. They've also significantly reduced the number of cashiers as well. They used to have a "guaranteed all lanes open on weekend from 10am to 6pm" (if I recall the times correctly) where all ~20 lanes were staffed with cashiers. They needed them to as the copious number of people shopping during that time period was mind blowing. Now, they may have half of the lanes open, instead relying on the self-serve checkouts to handle the majority of the smaller purchases. I have no issue with the self checkouts and often use them myself, but the lines for the cashiers fills the entire front line-up area and backs up into the isles. (Note: This is not currently the case since the Lawblaws boycott began on May 1, 2024, but this review isn't about that.)
However, over the past few years, there prices have significantly increased and when you compare the pricing to Walmart, Costco, Wollowbrook Produce, Save on Foods (to a lesser extent), and Amazon.ca (which I rarely use for groceries), the costs on many items are significantly more. Whether it's meat, deli, dairy, bakery items, staples (peanut butter, jam, tea, coffee, etc), I can often find them cheaper if I look through local fliers or online. Considering that everything can be researched or purchased online, even through online pickup orders for Walmart, Save on Foods, Safeway, etc., they appear to no longer try for competitive pricing. Even with their advertised claim of "lowest prices best deals" advertised on their website and fliers, it simply isn't true.
Before Covid I would give them a 4.5/5. Now, I cannot rate them any higher than a 2/5. I wish they would return back to the way that they were pre-Covid.
