I had a crazy situation and if I could, I would give Stanley Steemer Cordova 10 stars!…read more This absolute mess happened during the Super Bowl. A full bucket of water tipped over and drenched my carpet. While it was clean water, we're talking completely soaked. Then, because when it rains it pours, my sister's teacup dog had an accident in another room. I called Stanley Steemer figuring I'd just leave a message (it was the Super Bowl, after all), but they actually picked up! They were even ready to come right then, but I told them to wait until the next day since I didn't want to ruin their game day. The next day, Jonathan showed up and OMG, you could tell this wasn't his first day on the job, so I asked. He's been with Stanley Steemer for 11 years (as of February 2025), and it really shows. He took one look at the water damage and got straight to work. No fuss, just pure efficiency. He pulled out this heavy-duty equipment and went to town on both the flood zone and the pet accident. Used different techniques for each problem - serious water extraction for the spill and some special cleaning process for the pet mess. By the time he was done, you wouldn't believe anything had happened to the carpet. What really impressed me was how he walked me through everything he was doing. Not in a condescending way, but just keeping me in the loop. He showed me how the machines work, explained why he was using certain cleaning solutions, and made sure I knew how to handle similar issues in the future (though hopefully I won't need to). Here's something worth mentioning - Stanley Steemer always has some kind of special running. Because the price was so reasonable, I added a third room, and it was reasonable especially considering the quality of work you get. The fact that they handle emergencies, even during major sporting events, really sets them apart. If you're in the Memphis/Cordova area and need your carpets sorted out, definitely go with Stanley Steemer and ASK FOR JONATHAN. After seeing him tackle my disasters, I'm convinced there's no carpet emergency he can't handle. Seriously, the guy turned what could have been a total nightmare into a surprisingly smooth experience. I've already saved their number for any future carpet catastrophes - though hopefully not during next year's Super Bowl!

Horrible, looks like they just used water, stains are still there throughout both floors, I will…read morenever hire them again.

We have three AC units, two are over 15 years old and of those one was not working. After reading…read moreseveral RAVE reviews on Nextdoor.com we gave Thomas and Sons a call to schedule a service appointment for 10:00 am. Rob Thomas arrived on time. He was courteous, professional and very personable. He worked quickly, diagnosed the problem and plainly explained our repair or replace options. Thankfully, he also did a quick inspection of our other two AC units and showed me that one had a Freon leak and was freezing-up. Based on TRUST and COST, my wife and I can STRONGLY RECOMMEND Thomas and Sons Home Efficiency!!!

I was so nervous about my gas fire place being unrepairable. Thomas and sons came out and repaired…read morethe fire place by giving it a good cleaning and resetting the switch. I am very satisfied and I have referred them to three people. One of which has an appointment tomorrow.

Have used Aireserv before. No issues. Had them out this year to inspect my mother's furnace and…read morechange the filter. After 2 hours, they tried to sell my 82 year old mother 5k worth of insulation, surge protections, etc. scammers who I won't use again.

This company is professional informative, communicative and efficient, timely and courteous. They…read moreoffer discounts as well and they work with you. They make sure the personnel coming to you are verified. I was able n need of immediate service and they got on the job quickly. I recommend this company!

In November, I paid to be a priority customer for any service needed. (1 year contract). On…read more1-26-26 I called because my hot water heater stopped working. They scheduled the appointment for Thursday due to the weather. confirmation reminder texts were sent to both my phones. Thursday came...no one showed up. No call no anything. No one has returned my call each day since. Out of desperation, I've had to call another company to come out and I'll be out of pocket with this one for abt $400. This is poor service on a contract YOU sold me and for an appointment that YOU made and for YOU not responding to my messages.

I've been a loyal customer for years (as well as my parents) and previously held a monthly…read moremembership for HVAC and water heater maintenance because it offered value, peace of mind, and discounted service. Unfortunately, that is no longer the case. The company recently changed the membership pricing structure -- but instead of improving value, they increased the cost to five times higher, now charging per HVAC and water heater unit, per year, not per household. That means I'd now be paying significantly more just for the right to get a "discount," which makes the membership essentially pointless. It feels like I'm paying for the discount itself (maybe more so) and not actually receiving benefits. What makes this worse is that no proactive notice, explanation, or justification was provided to existing customers. I only found out when I looked into scheduling my routine fall HVAC maintenance. A major pricing and policy change like this should be communicated clearly, transparently, and respectfully -- especially to customers who have been loyal and previously trusted the company with their home systems. This comes across as misleading and very poor business practice, and it's an easy way to drive away customers who have been supportive for years. Sadly, this change has made me rethink doing business with them going forward. This is not only misleading but feels like a calculated money-grab disguised as a benefit. It also reflects poor business judgment and questionable customer-focused ethics. Prior members should be aware that the "membership" no longer provides true value and may cost far more than it saves -- proceed with caution.

Not pleased with the service I got when I ordered air duct cleaning. I feel like they were way…read moreoverpriced to have guys walking around with toothbrushes and tools that just look like they are cleaning ducts for real

Called for quote , came out and were able to do my work that day!…read moreGreat service, polite, professionals!