They let me know that a job was taking longer than expected and we rescheduled for first thing next…read moreday. I was impressed with their politeness and courtesy. Good job!

I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

I've used this cleaners for 15 years. Initially I would average 20 - 30 shirts per week. Now…read morerarely do I take my shirts because they use to replace buttons that came off in Washington machine for free. But now they charge to replace buttons that came off in there machine. Is it just me, but on the building it say 2.95 cleaners. So one would think basic dry cleaning of pants was 2.95 but no my ticket read 2 pair of pants 9.90 seems like false advertising to me.

All my shirts and sweaters shrunk in size from this cleaners. I went to manager and she said they…read morego by the label. Clearly the tags say dry clean only except for a couple shirts and they shrunk also. 300 dollars worth of shirts and sweaters, I cannot fit and the thing about this is I lost 30 pounds. Heat is the issue in that shop, hot and muggy and heat shrinks clothes and excessive drying also. I was gonna try to get my money for the shirts, I have my receipts and pictures but, its not worth it because its my fault trying to go the cheap route to get my 50 dollars shirts cleaned. Live and learn.

Chicago style deep pan pizza is not authentic. Tastes like bread with mozzarella on it. Do not…read moreorder unless you want to be disappointed.

We were referred by friends near us who use this company for termite protection. The initial…read moreinspection was done quickly but not what I expected from what I've read about on the internet...they only checked around the crawl space and outside. Guess if there's damage elsewhere then we're covered if they didn't bother to inspect those areas more closely. We signed the contract but they never contacted us for a date to come install, we had to call them back a week and a half later asking if they still wanted our business, they sent someone out the next day. Maybe that was a preliminary sign to me to not use them when they don't bother to reach out to you? Now after the install I'm going to have to get someone to come back out because they put one of the trappers in my flower bed where I planted expensive iris bulbs. So far, not impressed. I guess we will see how this goes and cancel if this kind of service continues ...I'll update if anything changes!

I started getting emails from this company out of nowhere, with no introduction or explanation that…read morethey go by a different name (Pestban) in my area--just straight to sales. The sales rep, Deanna, was confusing, overly pushy, and sent multiple contracts before I even confirmed interest. Her excessive calls and emails were off-putting, and I seriously considered not using the company because of her. If this is her sales style, she needs training. If the company allows it, shame on them. Then Josh Klein showed up at my house (part of my builder contract), and he completely turned things around. He was professional, knowledgeable, and the only reason I decided to subscribe. The service itself is great--non-toxic and quick. Their website isn't very user-friendly on mobile, and they only accept card or ACH, which isn't ideal. Four stars because of Josh and the service. Minus one for Deanna.

Terrible Customer Service. I've never been treat worse. Their pest "motion sensors" are a scam. I…read morepaid for termite service and am selling my house and 3 months before my contract is up they won't come out and give me a letter saying my house has termite protection unless I pay them $100. Outrageous. I already paid them a tone of money for the traps and ZERO follow up. STAY AWAY.

The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

We hired Kristen Lewis and her company after thoroughly reviewing several options for cleaning of…read moreour AirBNB in the Grovetown area. We were impressed by her reviews here and on Google and her rapport which was delineated, it seems, by way of her reviews. She was at times overly helpful, communicative, and endorsed professionalism. However, more recent interactions with her have tainted that representation and, in our view, her professionalism. She reached a point in the business relationship where she is unjustifiably offended and makes decisions for you without initially consulting you, and I believe it is because she is a one-woman show and needs help executing. There were a few instances where she wasn't going to be finished cleaning the home in time for check-in of our guests despite being scheduled and informed ahead of time and there was a time when she was still there cleaning when the guests checked in, which is a big no-no in the short-term rental space. Yet, believing in second chances, we continued to utilize her services because we believe, strongly, in supporting Black-owned and woman-owned businesses because we are the one of the same. We always paid her within a couple of hours of receiving her invoices and in full. Her responses to us started to become flippant and misplaced. She made a decision at her last clean for us to take linens from the home without our directive to do so, stating that she would clean them at her own home. We kindly stated to her that was not necessary and she proceeded to, again unjustifiably, respond to us that we thought we were "better than her" and that "her home is clean." We were remarkably taken aback because we never insinuated that her home wasn't clean and she became angry with us for a decision she made without first consulting us. After that text message intercourse, she abruptly resigned and stated that she "no longer wanted to approach the premises." We kindly accepted her decision. We therefore made plans to which she agreed to return our linens that she unilaterally removed from the home and our keys since she resigned, and then she abrupted decided after agreeing that she didn't want to do that and that we were "inconveniencing her." Mind you, she made sure to abruptly resign after she received her payment from us of $825 after delivery of services for the week, which would be her final payment. We never once tried to inconvenience her. We never once did anything to make her feel less than. We never once treated her with any ounce of disrespect or disgrace. We appreciated her and conveyed that to her often. I feel what will impact her ability to sustain a reputable and scalable business is her inability to exhibit emotional intelligence in her dealings with her customers/clients. She would also benefit from hiring additional staff to help her achieve operational excellence focused on efficiency. Finally, she credits herself with the success of our AirBNB as if she were a business partner instead of someone we hired to perform a service. That is all we did and were doing. She took it as more. She was not a business partner and if you hire her company beware of her overattachment and overinvolvement in how you run your business. At the end of the day, we wish her nothing but the best and optimal success, but we just didn't have time for the aggravation from communicating and dealing with her later in this relationship. There are too many cleaning services who would be glad to provide the services we need.

Kristen is a phenomenal person who goes above and beyond. She made sure that I got my money's…read moreworth. Out of all the cleaning companies that I have used she was the most professional. I hired her at the last minute and she showed up and done a hell of a job with my Airbnb. My Airbnb guest complemented me on the cleanliness of my house. I will be definitely using her more often. Thanks Kristen for your help I appreciate you.

Neal and his son did an amazing job. My front and backyard needed some weed pulling as well as…read moregetting the lawn cut. New homeowner with a newish lawn (10 month old). Neal was able to contact me as soon as I messaged him. He was able to visit my house, provided a reasonable estimate and scheduled a service. Neal was able to provide sound advice on the amount of lawn irrigation needed (# of times a week and duration of water), and lawn care plan (weed, fertilizer and etc). Overall, the yard looks great, cleaned up and at a reasonable cost. The plus side is that he is local and a small business!!!

I requested they redo my mom's garden which had been neglected for several years . they did a…read morefantastic job within a quick amount of time. He was great about asking what kind of plants she liked and sent me photos of what they were going to plant .I highly recommend Neal's for landscaping.

The owner provided a personalized approach to service. I was able to get specialized lawn care and…read morepest control all in one for a reasonable price.

From the owner: At Fairell Pest & Lawn, we don’t believe in one-size-fits-all service—we build customized solutions…read morebased on your property, your soil, and your specific pest pressures. What sets us apart is our deep understanding of both Southern climates we serve, allowing us to deliver targeted, seasonally timed treatments that actually work—not just temporary fixes. We combine professional-grade products with a science-based approach, including soil analysis, strategic nutrient programs, and precise pest control applications to create long-term results. Our customers also value our honesty—we set real expectations, not quick promises—because we care about doing the job right the first time. With no contracts, transparent pricing, and a commitment to treating every lawn and home like our own, Fairell Pest & Lawn delivers dependable, high-quality service you can trust year-round.