Rude at cash register- selling counterfeit items and charging you whatever they think they can get away with.

I've visited and purchased items from this store. Made and wrapped with care, musical band pictures handmade by Zabi. Excellent care and priced well. Next trip to Cali, I will go here to shop again. read more

This store does not provide an itemized receipt. An undisclosed fee is added for credit card use. If you are told it is 75 cents it will still not add up. The plastic bag you did not ask for might also cost a surprise amount. You will only discover these additional charges after completing the transaction. There is no refund only store credit which will certainly entangle you in more arcane computations. You will not receive a smile, a hello or a goodbye. The store is well swept which might be worth one star. read more

I WISH I HAD LOOKED UP ON YELP BEFORE GOING WITH THEM We stopped by this store on Saturday because it had nice gift items. I also saw the Mova globe they had in stock that my son wanted and I had placed an order the same day on Amazon. They didn't have the color my son wanted but Zabi said that he is getting it on Wednesday and he can ship it. I clearly showed him that the globe I had ordered on Amazon was 6inches and he said he will send me he 6 inch globe. We also bought a couple of other items gave him address to ship to. He didn't mention any shipping charges. I paid and returned. He only gave me the credit card receipt - no itemized receipt. When I looked a my receipt the total seemed off and I thought he charged us twice for other items we had bought. I called the store and the person looked for my order and didn't find an itemized receipt either. She said that Zabi had left for the day and I should call on Sunday. On calling on Sunday Zabi said that it included a $30 shipping fee. Note that my home is ~50 miles from the store. I said I didn't want to buy from him then because I don't pay shipping to Amazon. He said he can't cancel the order and refund me. I said that he wouldn't even receive the item till Wednesday. He still refused to refund me and said he will include something my son had liked at the store as courtesy. I received the item today. He sent me the 4.5 inch globe. I called him and he said I can ship it back and he will refund me for globe. The same person refused to refund me three days before shipping the item. I don't even trust him to do that and it would require me a trip to UPS, shipping cost plus $30 that he has already charged me for shipping to me. It's a nightmare dealing with such people and it makes me feel bad for myself for trying to do business with a local shop. KEEP AWAY FROM THIS STORE - SPECIALLY DON'T GO FOR GETTING ITEMS SHIPPED FROM THEM read more

Had I checked Yelp beforehand I would not have made this mistake. Some friends and I were in a pinch and looking for sunscreen. Stepped in here as it seems to be the only place that sold it within a walkable distance of the ferry. First red flag. Found a 3.0oz bottle of Neutrogena sunscreen ($12 at CVS) on the shelf in a hastily labeled section called "Drugs," with cryptic to unclear pricing information on the shelves. Second red flag. Went to the counter and was told it would cost $21.57. Third and final red flag. While I'm familiar with mom-and-pop economics, I still found it strange that the premium this particular one applied was so out of the ballpark. I asked her to hold on while I went back to the shelves to see if I had missed a clearly delineated price. I hadn't. So in order to get a little more insight I asked the cashier, "Why?" That's when the cashier lost it and began to lay into me in front of the whole store. "Because that's what the price is! We're not a big store like CVS, we can't buy the quantities necessary for wholesale, we can't compete. For 50 years we've been running this place, CVS moves in 10 years ago, and now I get this question 10 times a day. Either buy it or don't." She continued like this for a full minute. You could buy the product at CVS at retail price, sell it on the street for $18, and make the same margin as CVS while delivering lower prices than this store. But ultimately I think this store "can't compete" because the employees are so unimaginably rude to their customers, and highly sensitive when questioned about their pricing policies. If they're getting questioned about their pricing 10 times a day, maybe change the bloody price. read more

STAY AWAY. yeah, a drug store on tourist row is going to overcharge for everything. I paid $10 for 4 batteries, that's life. BUT. The batteries were expired--5 months past the expiration date. By the time I figured this out--no photos of my 85-year-old uncle on his first trip out west--I'm back home, an hour a way. Owner's response "so sue me." Wish I could. Make your way to another tourist trap--at least maybe your overpriced batteries will actually work. read more

I was a vendor for this business for almost 2 years, but had to stop because the owner was always late on paying his 30-day due invoices. He'd had the hutzpah to call for a new order and get outraged when I would mention that his account was overdue. When I instituted "late fees" and he refused to pay them, I dropped him like an empty jar of Porcelana!! Also, there is something fishy about this business: on the front the sign reads "Sausalito Drug Store, but their check payments came from another business name with the same address. A money "laundromat" perhaps? read more

Not only is this a tourist ripoff, they don't mind ripping off locals as well. I own a business in town and needed some tape. I was even willing to pay their $8 for a tiny roll of tape because I needed it. The owner wouldn't take my Visa for the purchase and told me so in a very rude tone. Funny thing is, I send my customers to this place all the time when they ask where they can buy toothpaste, pens, etc. read more

This store has some cool knickknacks and gift like items. However, I bought a clock there and had it shipped to my home in Wisconsin. They charged me $40 to ship it. It was too big to put in my suitcase so I had no other choice. When it arrived, it did not work. I took it to two different clock store repair folk and neither could fix it. That took six weeks. I decided to send it back for a refund or an exchange. However, they were not receiving packages during their shut down. Interestingly, it only cost me $21 to send it to them. The package was returned to me. I waited until I thought they were open. I called and tried to explain the situation with the clock, but they were not going offer a refund or exchange. (I was hoping that once they were open and receiving packages, I could solve this issue ) Bottom line ....... I spent over $100 plus $60 in postage and I have a clock that does not work. It was a frustrating customer experience. read more

Absolutely worst store ever. I was in a serious pinch for tampons and had to buy them here. $8 dollars for a pack of 10. WTF. And then the lady wouldn't take my credit card because it was under $10. Luckily my husband showed up with some cash. So incredibly frustrating. I get a mark up, but this is insane. I think you could walk into this store with a bleeding to death and they would charge you to call 911. Doesn't even deserve one star. read more

I was charged $10.99 for a 4 oz bottle of Pepto Bismol Liquid which only costs $4.57 at most stores and $19.99 for Pepcid Complete Acid Reducer + Antacid with Dual Action, Cool Mint, 25 Chewable Tablets which should have been only $9.44. This store is doing some serious price gouging! It pissed me off enough to track them down. read more

The place was great ! Some very interesting and unusual products. I had purchased some things and could not take back to Boston. The owner was very friendly and courteous and made arrangements to send my purchases to Boston. I received them within a week after I got back. I also felt the prices were reasonable. read more