Very quick and efficient which is always a must in healthcare! When I get my yearly eye exam, it…read morehas always been seamless.

I arrived 30 minutes early (I was in the area) and got my paperwork completed. At 9:30 another…read morepatient arrived and was taken right back; I am still waiting.... Sent back for eye tests and evaluation at 10:00. Everyone was very friendly, nice and professional! Found some glasses that will work for me, and placed my order. They arrive next week They have WiFi, but the receptionist had no idea what the password is and made no effort to find out. Don't know if it is restricted to staff or not. Lots of parking, several businesses here in a little strip mall. The interior spaces are clean and laid out well. A gender neutral bathroom, coffee for customers. And it is very quiet except for the music playing. No one talks to you; staff stays in the back chatting until they hear the door chime.

My entire family (including my 7 year old who has been wearing glasses since the age of 2) always…read morereceives excellent care! We especially love Kaitlyn, who is always so kind and knowledgeable.

My insurance changed when my husband retired and I had to switch optometrists. Great Lakes…read moreOptometry is 2 hours away from where I live ( closest provider who takes my insurance). I scheduled an exam to get contacts last winter/spring, 2025.They seem to have lots of equipment and tests.... more than I have ever been given... I'm 51, I started wearing glasses when I was 3. Upon all the tests Great Lakes Optometry put me through, it was determined i needed flushes and lubricating methods and presription drops. I followed the regiment to see no improvement . 9 months later my hormone replacement therapy precription was changed with a different doctor and everything improved. When I filled out the paper work here I answered several questions about my health history. They used this info to try and upsell me on tests that rendered no improvement. Then my trial contacts took 6 weeks to come in. I put them in and they were blurry. so I made the 2 hour drive each way once again to get my prescription corrected and to let the dr know the dry eyes weren't improving, either He sent in for another set of trials that came several weeks later and were also blurry. I suggested just going back to the precription I had from my previous optometrist and his ego seemed to be tarnished by that and he refused to do that. This place is smoke and mirrors... he is not a good optometrist. Hes got this dry eye equipment he uses to upsell you. Look at the Facebook page, its what they push... He should start with getting prescriptions accurate.

All I can say from my experience going to Dr. Bentley, is he is a true professional, explaines…read moreevery step and has a receptionist who is also a great professional, and has a smile everytime I have gone in. And treats you with respect.

I was initially very impressed with the service at this location. Everything seemed to in order,…read moremy glasses arrived a week and a half after the assessment. Great. However, I emailed the company after a month about a possible mistake with my script. I wanted a month so my eyes could adjust to wearing a new set of glasses. I was also expecting a possible follow-up call. I need not receive any follow up. After two months without a response to my email, I find this disgusting. I can only attribute this kind of customer neglect to the fact that I was receiving benefits from OW. Therefore, there wasn't much room to upsell to me. The doctor rushed me out of my exam room and took me to the discount glasses and abruptly left. I will not return to this business again.

I made an appointment with FYIdoctors for a contact lenses fitting, they were able to get me in two…read moredays later, but when i went there for my appointment they said they didnt have my appointment in their system. The lady at the front desk went to the back and asked the optometrist if i did have an appointment with me, and she returned to say that they didnt have my contact lenses in stock. They wasted half of my day and i ended up missing out on an event that me and my family were going to attend. Very uncommunicative and poorly organised.