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    Patience Simpson

    3.0 (2 reviews)
    Closed Closed

    Services - Patience Simpson

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Patience Simpson Photos

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    1 year ago

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    Great North Dental - Great North Dental

    Great North Dental

    1.0(1 review)
    2.1 km

    I'm disappointed with the customer service I received at Great North Dental. As a new patient, I…read morewas very clear from my first visit that I only wanted work done that would be covered under my dental benefits. I repeated this concern multiple times and was told they understood. After my initial consultation, they recommended several fillings for cavities that weren't causing any pain or issues. I agreed to schedule appointments only because I had confirmed my coverage requirements with them. At my last appointment, I was informed that I owed nearly $600 because my insurance had reached its yearly maximum. This came as a complete shock, as I had specifically asked them to monitor my coverage throughout treatment. Now I'm facing a significant unexpected expense and cannot receive any dental care, including routine cleanings, for the remainder of 2025. While I understand patients bear some responsibility for knowing their coverage, good dental offices typically track this information for their patients throughout treatment - especially when the patient has explicitly expressed this concern multiple times. A simple insurance verification before each appointment could have prevented this situation entirely. The lack of communication and follow-through on something I made clear was important to me reflects poorly on their customer service practices. I cannot recommend this office to others who want a dental practice that prioritizes clear communication about treatment costs and insurance coverage.

    Patience Simpson - generaldentistry - Updated May 2026

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