very poor customer service. Not happy with my purchase and they would not try to make it right,…read morerude and uncaring.

I literally had the best experience I've ever had out of all of the doctor's appointments I've been…read moreto in my life, when I went to Sault vision clinic. The staff was extremely courteous, and helpful. There was a good selection of frames to choose from. They booked me same day, and within a few hours of calling I was in there for an exam! Dr. Merchand was extremely professional and put me at ease throughout my entire time in the office. He was very knowledgable, and explained everything to me step by step. I left there feeling thoroughly satisfied and informed about all of the options available to me. Overall, it was an excellent experience!

I was initially very impressed with the service at this location. Everything seemed to in order,…read moremy glasses arrived a week and a half after the assessment. Great. However, I emailed the company after a month about a possible mistake with my script. I wanted a month so my eyes could adjust to wearing a new set of glasses. I was also expecting a possible follow-up call. I need not receive any follow up. After two months without a response to my email, I find this disgusting. I can only attribute this kind of customer neglect to the fact that I was receiving benefits from OW. Therefore, there wasn't much room to upsell to me. The doctor rushed me out of my exam room and took me to the discount glasses and abruptly left. I will not return to this business again.

I made an appointment with FYIdoctors for a contact lenses fitting, they were able to get me in two…read moredays later, but when i went there for my appointment they said they didnt have my appointment in their system. The lady at the front desk went to the back and asked the optometrist if i did have an appointment with me, and she returned to say that they didnt have my contact lenses in stock. They wasted half of my day and i ended up missing out on an event that me and my family were going to attend. Very uncommunicative and poorly organised.

My entire family (including my 7 year old who has been wearing glasses since the age of 2) always…read morereceives excellent care! We especially love Kaitlyn, who is always so kind and knowledgeable.

My insurance changed when my husband retired and I had to switch optometrists. Great Lakes…read moreOptometry is 2 hours away from where I live ( closest provider who takes my insurance). I scheduled an exam to get contacts last winter/spring, 2025.They seem to have lots of equipment and tests.... more than I have ever been given... I'm 51, I started wearing glasses when I was 3. Upon all the tests Great Lakes Optometry put me through, it was determined i needed flushes and lubricating methods and presription drops. I followed the regiment to see no improvement . 9 months later my hormone replacement therapy precription was changed with a different doctor and everything improved. When I filled out the paper work here I answered several questions about my health history. They used this info to try and upsell me on tests that rendered no improvement. Then my trial contacts took 6 weeks to come in. I put them in and they were blurry. so I made the 2 hour drive each way once again to get my prescription corrected and to let the dr know the dry eyes weren't improving, either He sent in for another set of trials that came several weeks later and were also blurry. I suggested just going back to the precription I had from my previous optometrist and his ego seemed to be tarnished by that and he refused to do that. This place is smoke and mirrors... he is not a good optometrist. Hes got this dry eye equipment he uses to upsell you. Look at the Facebook page, its what they push... He should start with getting prescriptions accurate.