PRE-OWNED BUYER BEWARE…read more I want to start by saying my experience actually began really well. I was purchasing from out of state, found the exact vehicle I wanted at the right price, and my salesman Kevin was great. He was attentive and went above and beyond, even sending me screenshots of the vehicle's full service history to put my mind at ease. Brian in finance was equally great, very straightforward about the extended warranties and he even overnighted my paperwork to get everything finalized quickly. Up until that point I had nothing but good things to say. That all changed once my down payment went through. I arranged my own auto transport to have the vehicle shipped to me. When my driver showed up to the dealership for pickup, he did his standard pre-transport inspection and found damage that nobody had ever mentioned to me. Not once during the entire sales process. It wasn't in any of the listing photos and it wasn't on the CarFax. The salesman on site reviewed the findings and signed off on the damage report before the car was loaded onto the truck. The vehicle arrived to me with mild hail damage and significant paint and door damage on the passenger side, all of which was known by the dealership and never disclosed to me as the buyer. It has now been 3.5 weeks and I have called the dealership every single day since. I've left voicemails for both sales managers Eric Marbley and Josh Lynn, as well as Kevin and Brian, and I have not received a single call back. Not one. Complete radio silence from everyone involved in my sale. This isn't just a lesson about not buying a car without seeing it in person. Plenty of people buy remotely without getting burned like this. This is about a dealership that knowingly sold a damaged vehicle without disclosing it and then went completely silent the moment the deal was done. That says everything about the kind of business they run.

Don't waste your money on a BMW. They won't stand behind their cars even on known defects. We had…read morea total front differential failure on a BMW X5 purchased new from BMW of Little Rock with only 36,622 miles on it. We had all maintenance services performed at BMW of Little Rock on time. When we requested a Goodwill/Customer loyalty repair, it was denied by BMW North America and BMW of Little Rock...their reason being that we had purchased one new set of tires from a local tire shop instead of BMW. Now they want over $8,000 for repairs on what is a known internal defect. BMW IS A JOKE.

Finally contacted by the dealer and most of the problems were fixed. Still some problems to be…read moreaddressed but at least the dash problems and tire repair were dealt with. Some problems still exist but more related to Chevrolet itself and not the dealers problem. Chevy seems to like to force customers to pay for things that are already free like their Onstar program for Google Maps. UnleSS you want to pay for Onstar program the Google Maps feature does not work.

Hayden Lessenberry - Store Manager - this gentleman has no sense of urgency and can't be trusted…read morewith something as simple as mailing a check. I cancelled my gap insurance over two months ago (today is 12/5/2025) and received an email (11/12/2025) stating "the cancellation check will be signed on Monday. You should have it by the end of next week". Hayden, you're two weeks late after already being late. When I just called, you said the check hasn't even been written yet. Absolute joke of a store manager. I hope nobody else needs Hayden's assistance in the future.

So let me tell you about this whole car-buying adventure... it started with me innocently "just…read morelooking." You know how that goes. I hopped on Edmunds, then slid over to the dealership website, and there it was... the Subaru Crosstrek. Blue. Not just any blue--that blue. The kind that makes you start rearranging your budget and your life decisions at the same time. Of course, I did what any reasonable person does--I went and had a little chat with ChatGPT, plugging in numbers like I suddenly had a finance degree. Credit score, trade-in, price... the whole works. Meanwhile, a salesman named Kevin texts me, asks what I want, gets my payoff, and says he'll get back to me the next day. Well... "the next day" gave me plenty of time to panic. After thinking it over (and probably overthinking it just a little), we convinced ourselves, "Yeah... we probably can't afford that Crosstrek." So I text Kevin and basically say, "Never mind, false alarm, ignore my dreams." ONE HOUR later... Kevin calls. This man comes back with numbers. Real numbers. Good numbers. "Wait a second... those are our numbers." And then he drops the kicker--it's for the SAME blue Crosstrek I had my heart set on. Y'all... we bought the car. For a better deal than we ever expected. And Kevin? That man didn't just sell a car--he showed up, followed through, and treated us like we mattered. In a world where you expect a sales pitch, he gave us honesty, patience, and somehow... our blue Crosstrek. Moral of the story: sometimes you say "never mind," and God (and Kevin) say, "oh no you don't."

If I could give a -1300 I would. They are the only ones that has worked on my Subaru. I took my…read moreForester in for recall work. I got it back with a misfire in cylinder 1. It didn't have one when I took it to them. When I took it back to them they wanted to upsell me $2000 engine tear down. Saying it had nothing to do with their work. Refused to do all the diagnostic testing required by Subaru manuals or check their workmanship. I had a meeting with the Service Manager and his foreman. Five minutes into the conversation the foreman started yelling, was very unprofessional and walked out of the room. I took it to another certified Subaru Tech. He found a clip from one of the 6 clips off the windshield wiper cowling (all 6 are still missing)inside the engine in cylinder 1 sitting on top of the valves. If it had fallen into the cylinder it could have destroyed my engine. It was what was causing the misfire. It cost me $1300 to fix their screw up. These people are irresponsible, incompetent, unprofessional and do not stand behind their workmanship warranty. I wonder what else they have dropped inside engines? They will never see my Subaru again. I am concerned they will do a lot more damage to it if I did. Something that will cost me a lot more than $1300 to fix. Even with the evidence including pictures they would not make it right. Don't trust your car with these people!!

I just purchased a new but loaner Audi A-3 Premium Plus from Audi Little Rock…read more The salesperson Daniel took great care of me. I test drove several vehicles before I could make a decision and Daniel was very patient and accommodating. I highly recommend Daniel. The GM Jeremy was very nice also. Everyone at Audi Little Rock made the process easy and enjoyable. I will probably purchase my next vehicle from Audi Little Rock.

Parker Audi and their team saved me from about $6,000 in repairs due to their awesome associate,…read moreMichael Hughes, and his commendable persistence and communication with my warranty company. For context, after purchasing a used Audi from Carvana, I brought the vehicle to the Parker Audi facility to be inspected and fix a defect (cracked headlight, resulting in full headlamp replacement) undisclosed by Carvana. Although I was told upon the car's delivery the defect would be covered, neither Carvana nor the warranty company would take responsibility for the fix when I spoke to them, claiming it was a cosmetic concern. Long story short, following around a week of acquiring parts and discussion with the warranty company (on Michael's part), mechanics were able to finalize fixes, with all the repairs, including a new OEM headlamp, covered by my warranty company. Thank you so much Michael for going through all the trouble for a first-time customer, and thanks to the whole Parker Audi team for making my experience (as well as my ride) as smooth as possible!

This is the place to bring your car so they break your key and act like nothing happenedread more

This by far had to be the smoothest and most professional car purchase I have ever made. David…read moreGober went above and beyond, taking care of my wife and myself, explaining every button and switch on my new Honda Pilot, never feeling rushed at any point. You really do feel very comfortable in purchasing a new automobile from Russell Honda. Bill in the financial end was great, everything was explained fully. I will buy my future cars from Russell Honda.

The Best Out-of-State Buying Experience imaginable!…read more After a terrible experience trying to buy a 2025 Ford Mustang Mach-E GT remotely from a Ford dealership in Texas, I found the exact car at Porsche Little Rock. Working with Dillon completely changed the game. Why you should buy from Dillon and Porsche Little Rock: * Remote Buying Success: 100% seamless communication from St. Louis to Little Rock. * Going the Extra Mile: Dillon knew I needed a home EV charger, so he threw in the exact high-quality Level 1/Level 2 charger I wanted. * Fair Trade-In: They gave me within $500 of my asking price for my 2012 Prius C. * The Red Carpet Treatment: We arrived an hour before closing after a 6-hour drive. They had the Mach-E detailed and waiting in a showroom garage, and insisted we take our time test driving it. * Zero-Pressure Finance: Jonathan in finance was incredibly sweet, transparent, and completely skipped the typical aggressive hard-sells. * Speed: The paperwork was finished in under 45 minutes. Sales Manager Matt runs a flawless operation, however Dillon is the standout rockstar who made this happen. Highest recommendation!