The people at the Little Rock office are very nice and over the last 3.5 years they have been very…read morehelpful. However, when an oxygen concentrator is returned to Alliance on January 13 but I receive a bill for the entire month on February 2nd, then there is a problem. If I received the concentrator on the 25th of the month would they have charged me for the entire month? I'm not sure, but based upon what I was told, they bill by the month. I can pay the bill, but I'm sure there are others who are stuggling and I think it is TERRIBLE that this company makes an arbitury decision to charge based upon a whole month of rental when the equipment has been returned. If you need to return equipment to the company be sure and understand your service date so that you aren't paying for equipment that you no longer have.

The most difficult company we have ever tried to deal with. When inquirying about medical…read moreequipment needed we have heard the following: 1. You have to be a customer 3 months before you can request a portable oxygen concentrator. 2. At 3 months it is not our decision we have to check with corporate. 3. At 5 months it has been ordered. 4. At 6 months a supervisor will contact you (didn't happen). 5. At 7 months it was shipped but we don't have a tracking number.

Great helpful people working here, they assisted me with the scooter for my hubby and made sure I…read morewas good with the way it works. Highly recommend.

I have power of attorney for a loved one who is both elderly and profoundly disabled. We began…read moreusing Diamond approxately 10 years ago when I brought him home to care for him. Things went well for several years. Then things changed. In the last few years, I have been treated disrespectfully by their bookkeeper and at least 2 other employees. My loved one's PCP prescribed necessary medical supplies - some very personal. Someone at Diamond unilaterally began sending one half the number of certain supplies prescribed by the doctor - without even telling me. Also, the bookkeeper called and interrogated me about how many of certain items we had in the cupboard. They seemed to be making inappropriate judgments about how many we use. I was in the position of explaining to her why we use the number that the doctor prescribed. They also refused to send supplies because they apparently decided that my loved one is in a nursing home and not in my home. He was in a facility for a few months 10 years ago. Not since. I am a retired diplomat and attorney. I have a fairly thick skin. However, on more than one occasion I cried as a result of phone calls with them. IMHO, someone(s) has an issue with people who receive Medicaid, since the items they were so worried about are those paid by Medicaid. People who are elderly and disabled have a rough time - as do their caregivers. They deserve to be treated with respect. Period.

Outstanding service all the way around. I could be more satisfied and happy . Diamond medical /…read moreNumotion and some other office couldn't help me or wouldn't answer the phone or had a bad attitude as if I owed them something. I called Ican and they referred me to JM Mobility which is in NLR. I got the gentleman by the name of Chris he was very knowledgeable about what they could do and what he needed to see what all he could do. He got straight to the point. But what got me is that he showed me he cared and he took ownership and took my time serious. My dad needed a chair cause he was in a car accident. Chris introduces me to Mary and she too showed deep concerns and got me what I needed and I also ended up purchasing 2 lift chair recliners and they delivered them the same day about 40mins after I left. There was no next day waiting or anything like that... I'm very very thankful.... thanks Chris & Mary @ JM Mobility...I will also let my Doctor know how great of a team you guys are, once again thanks

This place did a nice job fixing my scooter. They were prompt and it looked like new. They also…read morehave new scooters and wheelchairs, home care equipment like lifts and lift chairs, walkers, all kinds of stuff. You couldn't ask for nicer staff. If you need anything healthcare related, I'd give them a call!

Wonderful group to work with. I used the Dallas franchise to install a stair lift and vertical…read moreplate form lift for my mother. Their staff was great, did the work quickly, the price was excellent and warranty by 101 excellent. I shopped around for over a month and found 101 Mobility Dallas to do our job. I would recommend them to anyone looking for the products they sell.