As a Walk in, I ended waiting almost two hours, but that's my fault for not making an appointment…read more The concierge, Shari, was excellent! She knew the process and deftly directed and instructed each customer as they approached her. The clerk, Gail, was also excellent! She made quick work with my application for a permit and I was out of there within minutes of being served.

"4" for the long line, but, a "5" for the 3 employees for their patience. I arrived at 10:30am for…read moremy 10:45am appointment to renew my driver license today. Ridiculous to find a long line that snaked out into the stairwell. This long line is for everyone with an appointment and not. This was changed from having 2 separate lines and the genius power to be decided to change to 1 line! An employee with a clipboard would come out to check everyone for their purpose of being in line. Because I had an appointment made with their online Aloha Q, he pulled me out, looked at my application and gave me a number. I then proceeded to the waiting area at 10:44am and, finally, was seen around 11:10am! Although, I brought my birth certificate, 2 proof of residency, eye check certificate from my optometrist so I don't have to get my eyes checked with their icky eyes check machine and current driver license, I was told unless I had changed my address or name, I only needed my current driver license, money to pay the fee and my eyes checked certificate! Oh, if you're already a registered voter, you do not need to re register by completing the application that's attached to the renewal driver license application! What! Grrrrr... Both the employee who took my application, current driver license and the employee who my fingerprints and photo were knowledgeable. pleasant and friendly. Now, I have to wait 6-8 weeks for my permanent driver license to arrive by mail. WOW...what an ordeal! Like having your teeth pulled and happy it was pulled...lol...

DMVs always receive a bad rap, however I'd like to leave a most positive and honest experience…read morereview...I had a 10A appt and although I was a bit tardy due to road construction, I was literally in and out in 20min! The folks there were not all that friendly but more importantly, they were extremely efficient! I very much appreciated that!

My experience here was probably the best DMV experience I've had by a long-shot. Yes, there was a…read morelittle bit of unfriendliness when I entered (it was a mismatch from what the front desk clerks want and what the security guard told me I could do in terms of where to stand). But then the person helping me with my drivers license transfer was very friendly and disarming. I was worried about hostility (we in the mainland have all experienced DMV madness), but I felt so much aloha in our interaction. There was a real sense of community here. The process was painless (I did come well-prepared with my documents). I was able to quickly take a photograph for my ID and then immediately received a temporary drivers license, while the real one arrived in the mail later.

***3.5 STARS*** I…read morerecently had to renew my car registration as the kiosk at Safeway in Kaneohe was giving my error messages. I decided to go to a Satellite City Hall (SCH) and chose this location that's just next door to Costco Gas Station in Iwilei. This was my first time at this location and it was sure busy just before arrival during lunchtime on a Tuesday. Lucked out with a parking stall as someone had just left the premises and I scored one that was near the entrance to SCH. As I entered the door there was a large screen TV display of numbers awaiting to be serviced and a cheerful and welcoming female staff who asked you the reason for your visit. For car registration I was advised to go to the end of the room on the right hand side where there was about 5 people in queue. While waiting patiently, I studied another large screen TV on the wall that had people who had made appointments were waiting to be serviced. NOTE: Regardless the staff is sitting down at an open window, you need to wait until you are called. Don't be like the male in front of me who walked up to the window after someone left. The staff told this male 2x he had to wait until being called. I was assisted by 2 different staff as the first one wasn't familiar with electronic vehicle license plates. She struggled and went to her superior who eventually told me to go to her window when she was available. Customer service at the counter was at a bare minimal - - robotic with no personality. I paid for my registration and received my receipt and sticker. Leaving the parking lot was a nightmare. There was only one exit and one staff who collected payment. Not to mention the heavy car traffic on Alakawa St so it took some time just to leave the lot. This explains the long line of cars waiting to leave SCH. Overall, this SCH got the job done but it was challenging with the heavy foot traffic of this convenient downtown location. May have been better if I drove to Hawaii Kai SCH as my visits there were more pleasant, less crowded and less stressful.

I had an appt to get my placard replaced for the one I left in rental vehicle out of state. Appt…read morewent very well and quick! I was in and out of this office less than 1/2 hr. Parking only cost $.75 to top it off!!

City and County of Honolulu services are often better than the State of Hawaii's; and the Ala…read moreMoana Center Satellite City Hall is no exception. I've had two appointments which I eschewed in the past several weeks for stand by service. Yes, an online appointment is easy and makes your visit quicker and convenient. But I am off on Tuesdays and two hours on both occasions - I am patient - is fine by me. Concierge service is excellent. Clerks are efficient and professional. oj Hours are weekdays from 900a till 500p. There is always a line prior to 830a. Located near Assagio's - Italian restaurant - on the street level, near the escalators. They are where American Savings Bank used to be ...adjacent to Tandoori Express.

Very disappointing experience at the Ala Moana location today. Teri Higa was rude throughout our…read moreinteraction and repeatedly tossed our IDs and paperwork back at us instead of handing them to us. What upset me most was when my uncle, whose first language is not English, had difficulty spelling his name and she laughed out loud at him. It made my entire family extremely uncomfortable and felt very disrespectful. No one should be treated or embarrassed this way, especially at a City & County office. I truly hope management addresses this. Update: I wanted to share that this matter has been resolved by the employee's supervisor and upper management. I received a very respectful and professional email addressing my concerns, which I truly appreciate. I also want to clarify that my star rating reflects my experience with the specific employee who assisted us, not Satellite City Hall as a whole. I appreciate management taking my complaint seriously and handling the situation professionally.

Made an appointment through AlohaQ for a State ID…read more This is my first time at this location. I liked that there were multiple staff members near the entrance. After they check you in (& also provide parking validation), you can proceed to the waiting area and wait for your AlohaQ confirmation number to display on the screen. After providing documents to the DMV employee and getting everything approved, I was instructed to go to another line at the back of the office. This line is for picture taking. Only one employee serviced two counters but I think there was someone helping him with printed materials. He was very efficient and polite. This process was like a car assembly line, which really works because you can have different employees working on different stages of the process. It was also helpful to have multiple employees at certain checkpoints. This reduces wait time. Someone really thought this through - I hope they get the recognition they deserve. Good job! Parking - it's a paid lot, you need to get your ticket validated by the check-in staff. It's 75 cents per half hour. I paid $1.50 and gave an old dollar. The parking attendant said everyone was giving her old money, but she said mine wasn't the worst. I just laughed it off but found the comment unnecessary. Money is money and I'm not using my newer bills for something like parking. I know other DMV locations offer free parking. Don't our tax dollars already pay for it? Note: According to AlohaQ, there are supposed to be weekly releases for Saturday appointments. I did not see any on Wednesday at 4:15pm, the specific time that these appointments are meant to be released. The location varies each week and I was sure to select the right one. To me, the Saturday appointment is like a unicorn. I'll believe it when I see it.

The GOOD was the staff…read more I would give 1 star for the RIDICULOUS processes that were required to register my vehicle. #1: it cost money to park so choose Pearl Ridge where it is free! #2: I was told on line to bring in my DD214 to show my 20 years of honorable service and my INDEFINITE MILITARY IDENTIFICATION CARD and I would be able to get my Veteran plate (NOT TRUE) and because I am over 65 I would also get a $20 discount. (NOT TRUE) Both did not happen. The service agent said I would have to come back or go to another place to get my veterans plate. And in order to receive the $20 discount I would be required to go to the veterans building (WHEREVER THAT IS?) and get a letter stating I was honorably discharged. WHAT!!! You mean to tell me that my DD214 SHOWING EXACTLY THAT and my indefinite MILITARY IDENTIFICATION CARD is not enough??! And they require me to get a letter!! CMON!! Talk about getting the run around! Ugh! Or maybe my teller didn't know what she was doing?? But I gave her the benefit of the doubt and just stated please give me a regular plate so I don't have to come back and pay for parking again. It was frustrating for sure because I did not read anywhere that I would need a letter from the veterans organization and I didn't see anything provided on line concerning a letter from a veterans center nor did they provide an address to get the letter or phone number to contact them. And YOU NEED TO GO ON LINE TO MAKE AN APPOINTMENT FOR SURE IF YOU WISH TO BE SEEN TIMELY. THAT WAS A GOOD PROCESS. AND IT WORKS. But I feel bad for the elderly and those who are not computer literate. It was a frustrating experience and at the end as you leave the parking lot you pay the parking attendant or they do not lift the gate. HERE IS A SUGGESTION ON WHAT YOU COULD DO BETTER: Let's ACCEPT DD214's especially when the person also has an INDEFINITE MILITARY IDENTIFICATION CARD! You can't posses that ID Card if you were not honorable. Or just do NOT PROVIDE VETERAN PLATES or just mail them if you are out of stock. Please do not waste our time or your time by not following through on the process.

Like, it's the DMV so you can't really say much…read more You're going to have to wait. Make sure you make an appointment with their online system prior to coming here. You will be placed in a queue when you get here, so you won't be immediately seen. You better have all your documents in order before coming here so you're not wasting anyone's time. The staff are very friendly. It will *always* take a minute but they're great once you get called up. Bonus there's a times next door so you can shop while you wait.

This dmv has got to be one of the most unorganized locations on planet earth. I checked in for my…read more1:12 motorcycle written test appointment at 12:30 still they told me to wait outside, I could clearly see the testing room wasn't even busy at all! Anyway they didn't call me until 2:45!!!!!!!!!!!! Whats the whole damn point of an appointment if yall gonna make people wait so damn long! Especially if the testing room was empty!! Buncha idiots of a workforce if ya ask me. I DO WOULDN'T RECOMMEND THIS LOCATION FOR WHATEVER NEEDS!

Mahalo plenty to the workers here…read more Had a 9:30 am. Was seen with a smile and Pau within 23 minutes ( renewal license) My experience was above good.

It was my lucky day . I want to transfer the title but the appointment time didn't fit my…read moreschedule,so I decided to do the walk ins. He explained that he might not to fit me in but I have plenty time today. About 30 minutes, I got a call and they took care my transfer paper work. I am so happy and grateful to the city workers that taking care our kupuna. Mahalo

Called the local Social Security office twice and received prompt and professional help both times…read more My issues have been completely resolved and I did not have to go in person. That is great service.

I saw most of reviews which most people had terrible experiences. But I was lucky to be taken in…read moreearlier despite having an appointment at 9am. They open exactly at 830am. They advise to check in on your phone with confirmation number once outside the door. The worker who helped me said that most times the people don't have current address where the SSN card be can mailed to and correct documents. I got receipt of my application, instructions in case my card doesn't come in 2 weeks, number to call. Card came in within 2 week mark so I can begin my next steps to changing my last name. Much appreciation to the staff for making my first trip to SSA building a successful one.

7-7-21 Best kept secret... promise, don't tell ... sh sh sh!!!…read more If you need to renew your drivers license, seriously you MUST come here but be sure to make your appointment on line. Since hubs retired, seems he has on- line phobia and helplessly relies on me to help him. I made the appointment for hubs in April 2021 and today was the earliest I could book an appointment for him. I told hubs you're going yourself right? He said No! Geez I felt like a mommy taking their child to the dentist. We arrived 45 minutes early and checked in with the wahine at the table in front of the door. She checked that hubs had all his paperwork then said wait outside. I'm going to lunch. Someone will take my place and call you in. I could have done an imaginary hop Skotch and his name was called. Ooh yay! She said go to the last blue window(window 4) There another employee assisted. The nicest voice and smiling eyes above her mask. She double checks his paperwork and says, You're all set. Go to window 8 to have your photo taken. Wow!!! It was that fast and we were all pau in a very short time. You would never know that this office existed down here- by our fur bebe's groomer and Flo Mins. The office interior is clean, bright and so are their counters and restrooms. Fastest and friendliest government workers ever. Trust me, best service ever! As the other Yelp reviews posted, $40 for an 8 year renewal.

Got a drivers license renewed here and it was a pretty good experience…read more You need to book your appointment for renewal online. Having all the necessary documents and payment info will speed things up. Now this location is in pearl city. Drive down Lehua St. and take a left on Second St., make an immediate right into the parking lot. It's right under the freeway so that an awesome landmark. Easy to find. Plenty of parking. In and out in 15 minutes. You get a temporary card and they mail out your new one. Don't forget to smile !!! This picture will define your for the next 8 years. Price for renewal was $40.