It was great experience! Thank you to the support staff at your Pearlridge satellite…read more Made appointment weeks in advance for 3 people. Arrived and waited for time and then each of us was called quickly. Questions from the agent at counter, then the photo taken and payment given. Very fast, very efficient for our drivers license renewals. Thank you again!

Made an appointment on Aloha Q for an appointment at 9 am when they open. Unusual thing is because…read morethis branch is at Pearlridge Center which opens at 10 a.m. you must wait for the dmv employee to come up so the security guard can open the doors. The employee checks you off on his clipboard, make sure you have your appointment confirmation code. Once you go down a floor head to their office at far left. You will be checked for your id and application. Somehow I missed the part about filling in an application so I was given one and proceeded forward but filled in the form first before taking a seat. Luckily it was just a duplicate drivers license I needed since the lamination on mine was peeling off from one top edge. My number was called to window 2 and I had the nicest young man. I told him I no longer needed glasses as a restriction since I had both eyes cataract surgeries. He asked if I wanted to take the eye test. Yes! I passed. Bring your check made out to City and County of Honolulu for $6. Next you move over two windows to your left, get fingers scanned then get your photo retaken. Hooray! At the earliest your plastic license will be mailed to you in 2 weeks. You get a cool temporary license with your photo and information on it. Only catch is you cannot travel with a temporary license. Fortunately I can travel using my passport as ID when I travel internationally. In and out in half an hour. So glad the employee I had was so pleasant, and smiled.

My experience here was probably the best DMV experience I've had by a long-shot. Yes, there was a…read morelittle bit of unfriendliness when I entered (it was a mismatch from what the front desk clerks want and what the security guard told me I could do in terms of where to stand). But then the person helping me with my drivers license transfer was very friendly and disarming. I was worried about hostility (we in the mainland have all experienced DMV madness), but I felt so much aloha in our interaction. There was a real sense of community here. The process was painless (I did come well-prepared with my documents). I was able to quickly take a photograph for my ID and then immediately received a temporary drivers license, while the real one arrived in the mail later.

I think a prerequisite to working at Kapalama DMV is to be unfriendly with zero previous customer…read moreservice experience. You might be prepared and have all your documents verified on the AlohaQ website yet still face in-person delays and questioning with no solution other than to reschedule your appointment. Keep in mind appointments are 90-days out all year round. Thinking about the stand-by lane to avoid making an appointment? They usually reach capacity within the first 30 minutes of normal operating hours and then close for the rest of the day. First and last time here.

***3.5 STARS*** I…read morerecently had to renew my car registration as the kiosk at Safeway in Kaneohe was giving my error messages. I decided to go to a Satellite City Hall (SCH) and chose this location that's just next door to Costco Gas Station in Iwilei. This was my first time at this location and it was sure busy just before arrival during lunchtime on a Tuesday. Lucked out with a parking stall as someone had just left the premises and I scored one that was near the entrance to SCH. As I entered the door there was a large screen TV display of numbers awaiting to be serviced and a cheerful and welcoming female staff who asked you the reason for your visit. For car registration I was advised to go to the end of the room on the right hand side where there was about 5 people in queue. While waiting patiently, I studied another large screen TV on the wall that had people who had made appointments were waiting to be serviced. NOTE: Regardless the staff is sitting down at an open window, you need to wait until you are called. Don't be like the male in front of me who walked up to the window after someone left. The staff told this male 2x he had to wait until being called. I was assisted by 2 different staff as the first one wasn't familiar with electronic vehicle license plates. She struggled and went to her superior who eventually told me to go to her window when she was available. Customer service at the counter was at a bare minimal - - robotic with no personality. I paid for my registration and received my receipt and sticker. Leaving the parking lot was a nightmare. There was only one exit and one staff who collected payment. Not to mention the heavy car traffic on Alakawa St so it took some time just to leave the lot. This explains the long line of cars waiting to leave SCH. Overall, this SCH got the job done but it was challenging with the heavy foot traffic of this convenient downtown location. May have been better if I drove to Hawaii Kai SCH as my visits there were more pleasant, less crowded and less stressful.

Customer service was bad. They had made a clerical error and put my car set as being "in storage"…read more So when I tried to pay for my registration they said I couldn't and had to get to get new license plates. No effort to help or change their error. The person just ignored what I explained and said i needed to make an appointment for later to get new plates. I needed to have friends with the right contacts send an email to the head of the dmv to change their error status back so I could finally pay. Imagine I wasn't lucky to personally know someone?!? Then you basically can only jump through their hoops.

Conveniently located in the Ala Moana Center, next to the escalators on Level One. On the side of…read moreMacy's store. Lots of free parking here. There are a few limited chairs to sit and wait after you check in with an employee. I did not have an online appointment today 03/23/26 and therefore I have at least an hour wait time. Hence, time to write my Yelp review. No public bathroom located inside the satellite city hall. However, many public restrooms are all over Ala Moana Center. Closest one is Lanai Food Court or in Macy's department I'm impressed with the efficiency and professionalism here. It's great that there are online appointments for some purposes. Check out the website @ alohaq.honolulu.gov Unfortunately, for my purpose, the next available date was March 31,2026.

They make it easy to get so Many of your city dealings…read more done. I did not have a reservation but the staff took care of me and we got everything done so quickly .

Fast and efficient service here…read more Make your appointment online (this is the longest wait lol). https://alohaq.honolulu.gov/ Show up at your selected date and time. Park in the City & County parking lot and get your parking ticket validated inside. We paid $1.50. Check in at the front reception area to verify your appointment date and time with your identification. I just needed to fill out my renewal application inside and I may have waited 10 minutes before my number was called. I went to the assigned window, presented my paperwork, paid the fee, and then I was instructed to go to another window for my photograph and parking ticket validation. There was a small line for the photos, however, the line moved quickly. In total, maybe a half hour to park, check in, and complete the process! Not bad, City & County of Honolulu DMV! Hats off to you!

Like anyone enjoys going satellite city hall to renew driver license or permit or for vehicle…read moreservices etc, just seeing long lines can be complte turnoff. Always check the website what documents you need. https://www.honolulu.gov/csd/drivers-license-procedures/ This was my second and third time coming here to this location to change my last name on driver's license and vehicle registration. But having correct documentation and paperwork completed, my appointments went pretty smoothly. It was a bummer as I forgot to bring my car title so I ended up paying $10 fee for lost title. Better than having to come back there again. Making appointment time on alohaQ was helpful.

Like, it's the DMV so you can't really say much…read more You're going to have to wait. Make sure you make an appointment with their online system prior to coming here. You will be placed in a queue when you get here, so you won't be immediately seen. You better have all your documents in order before coming here so you're not wasting anyone's time. The staff are very friendly. It will *always* take a minute but they're great once you get called up. Bonus there's a times next door so you can shop while you wait.

Been here since 630am they do not have a good system in place for walk in to appointments ratio and…read morehave no apts available for months.

You wouldn't believe I came here for to renew my registration and it was super quick . I think I…read moreremember I came around 3-3:30. It seems like no one is barely there as if they're not too busy unless I came in a perfect time when the crowd dies down. Otherwise , I know parking can be tricky out here . I would come back to renew my registration if you wouldn't wanna go to other busy places.

Surprisingly very great employee when I went in for a Drivers License Renewal. Quick and very easy…read moreto get in an get out.

I saw most of reviews which most people had terrible experiences. But I was lucky to be taken in…read moreearlier despite having an appointment at 9am. They open exactly at 830am. They advise to check in on your phone with confirmation number once outside the door. The worker who helped me said that most times the people don't have current address where the SSN card be can mailed to and correct documents. I got receipt of my application, instructions in case my card doesn't come in 2 weeks, number to call. Card came in within 2 week mark so I can begin my next steps to changing my last name. Much appreciation to the staff for making my first trip to SSA building a successful one.

Just wanted to share my experience…read more 1. Call the local number ahead of time. The 1-800 number is a trap, you wait for over 1 hour on hold, and then they can't help you anyways. The local folks know exactly what can be done (their services have been scaled back because of budget cuts), and if you need an appointment or a walk in is okay. If an appointment, might be ~6 weeks out because of backlog, be prepared. 2. 4 separate people will ask you why you're visiting, be super clear in what you need + if you have an appointment or were told you didn't have to make one. 3. Listen carefully for the numbers being called. Their PA system is super mid, and depending on who is calling the number from what window, it might not be clear. Lol everyone in the waiting room banded together to try discern what's being said. "You got that ticket number?" "Think it was this, who caught the window number?" 4. The employees are short staffed, but very empathetic + helpful. You just have to work together with them, have your id + documents ready for when it's your turn and they ask for stuff. Thanks to the guy that helped me (think AF vet?), got what I needed to file taxes for my mom who recently passed.

7-7-21 Best kept secret... promise, don't tell ... sh sh sh!!!…read more If you need to renew your drivers license, seriously you MUST come here but be sure to make your appointment on line. Since hubs retired, seems he has on- line phobia and helplessly relies on me to help him. I made the appointment for hubs in April 2021 and today was the earliest I could book an appointment for him. I told hubs you're going yourself right? He said No! Geez I felt like a mommy taking their child to the dentist. We arrived 45 minutes early and checked in with the wahine at the table in front of the door. She checked that hubs had all his paperwork then said wait outside. I'm going to lunch. Someone will take my place and call you in. I could have done an imaginary hop Skotch and his name was called. Ooh yay! She said go to the last blue window(window 4) There another employee assisted. The nicest voice and smiling eyes above her mask. She double checks his paperwork and says, You're all set. Go to window 8 to have your photo taken. Wow!!! It was that fast and we were all pau in a very short time. You would never know that this office existed down here- by our fur bebe's groomer and Flo Mins. The office interior is clean, bright and so are their counters and restrooms. Fastest and friendliest government workers ever. Trust me, best service ever! As the other Yelp reviews posted, $40 for an 8 year renewal.

Got a drivers license renewed here and it was a pretty good experience…read more You need to book your appointment for renewal online. Having all the necessary documents and payment info will speed things up. Now this location is in pearl city. Drive down Lehua St. and take a left on Second St., make an immediate right into the parking lot. It's right under the freeway so that an awesome landmark. Easy to find. Plenty of parking. In and out in 15 minutes. You get a temporary card and they mail out your new one. Don't forget to smile !!! This picture will define your for the next 8 years. Price for renewal was $40.