I know that the Community Center and the Leasing Office are two separate things, but I am pretty sure they are both considered Hickam Communities. From personal experience, the leasing side was a pain in the butt to work with. The people at the community center have been great though! We were looking into switching into a single story home, due to medical reasons, a few months ago. The leasing office sent me paperwork that was meant to be filled out by my PCM and turned in. They didn't give me any information other then that. So when I was finally able to get an appointment with my PCM (lololol a whole other annoying issue), he looked at me like I was insane for even asking such a thing. He refused to fill the paperwork out because if he did, the powers that be would also revoke my driving privileges and wouldn't let me hold my child? Yeah, needless to say I got super emotional and gave up on our quest for a better fit home. Out of the blue the other day, I got an email from the leasing side about being on the waitlist and all this welcome to Hickam such information. I apologized for the confusion, seeing as we already live on Hickam, and asked to set up an appointment to possibly switch homes. She sent me to call the community center, and then the community center told me to just come in. Within 15 minutes I was in and out. I told the representative my story, and she got the paperwork set up right away.
I know this is a long story, but I don't think the community center gets enough credit. I know there are different community centers for different neighborhoods (right?), but I just felt way less stupid finally going in to the source and getting things accomplished. And I think others are unaware of how to go about switching homes if need be.
Is Hickam Communities as a whole still super confusing? Yup. I don't think they even know whats going on ha. Do I need a new PCM? Yyyeeeaaahhh, yeah I do. Is the community center perfect? Probably not. I am sure other people have stories of their own, and yeah the whole energy cap thing kind of sucks. But is that really their problem? Still confused. In my experience as a whole, the people from the community center were the kindest when moving in to our home and have been the kindest within the time that we have lived here so far.
P.S. from what I understood, maintenance is run by the leasing side? So...yeah don't blame the community center for that mess. That is just dang poor management right there. I should not have to schedule an appointment for two weeks out just to not have them show up during my 4-8 hour window. Unacceptable guys. read more