Zero Stars on Customer Service and In/Out Hours! Carl, the owner, and also operator of the hi/low for the in/out service is HORRIBLE! He damaged our prop during in/out service, didn't own up to it and won't fix it, he closed the in/out service 1-2 hrs early almost every weekend leaving us stranded outside instead of putting us back in the rack (why have open hours listed if you are never going to adhere to them), he has been very rude to us, never even acknowledges you most of the time, and even made us wait for over an hour on our anniversary to get the boat out of the rack when we were the only people at the dock waiting. We had to wait for three other families to be waiting for their boats before it became a priority for him to get all of our boats out. You should never feel like you are a slave to someone else when getting out your boat when it's a service you paid for! Not all things were bad though, I found that liz in the office was nice, I did like that the marina was clean, and the water on the north channel is crystal blue. The marina also has a gas dock, and is in a great location close to many destinations. If this marina had better in/out hours and was run better I would recommend it....until then don't wait until you share the same experiences that we have to realize that you should have AVOIDED this place at all cost! Good Luck read more