I was hoping for a better outcome since the establishment is now "under new ownership", but it…read moreseems as if nothing has changed. Office staff has zero customer service competency & it's quite obvious that they do not want to be bothered by anyone. Don't waste your time. Go anywhere else that your time & money is better valued. Zero stars.

This place's business hours and practices are not friendly at all. Been at sassy for a few years…read morewinter storage and the battery bullshit along with disrespectful office. This place customer service is garbage I would go anywhere but here.

My husband and I attended the island grill for dinner Sunday after our meal we chose to walk as the…read moregolf carts were full and busy going back and forth from the front of the marina. While walking to our vehicle the car gate arm went up for the golf cart in front of us and came down at an alarming rate hitting me on the head. There were several witnesses including a young girl on a golf cart. When my husband tried to find someone to address the issue of safety involved in this incident or make an incident report there was no one to help or to talk to about this clear safety issue. The punk teenage boy driving the golf cart blamed it on us saying the was a sign however there was NO sign on the side we were walking. After finding no help or effort from the island grill or the marina we left and stopped at the gas station up the road for ice for my head. That evening I had signs of a concussion and my husband took me to the ER the following day due to symptoms worsening. The Dr did a CT to rule out long-term head injuries and concluded I had a concussion and I would need to talk work off and rest. My husband, who has installed these gates many times, called the owners of the marina to rectify the issue and not only did they deny any responsibility but lied to my husband saying they had video footage of me getting hit in the chest. Saying he threatened this punk kid, honestly it doesn't surprise me that kid lied to his boss, but these are adults start acting like it and take some responsibility for your negligence. They admitted to my husband that they did not hook up the sensor to their gate so they eliminate multiple cars coming through the gate. This is dangerous!! These people are obviously incompetent as basic empathetic human beings, with no apologies, no care whatsoever, and no reassurance of putting up appropriate signage or making safety measures so no one else gets hurt. Next time it may be a child and that gate would easily break their neck. This marina is run by negligent owners! Don't go here there are plenty of other businesses that have people who don't act like heartless cowards.

After years of keeping my boat there I have to go some ware else. The facility is great but the…read morepeople that run it including the owners are sub-par at best. NO customer service. Would would think that Mr. Elder of Elder Ford would know how to run a business. Every year I had to deal with some type of there incompetence. Scheduling to have my boat put in but they decide that getting the Island grill is more important and reschedule me. another year l told them I'll let them know when I need it shrink wrapped and then doing it anyway before it was winterized, charging me more to shrink wrap than quoted and then breaking my antenna. Had to chase them around in the spring to get my new one. I was told one year that they had to reschedule to put in my boat because it was to windy. Only put in boats two days a week weather permitting. After labor day they begin to shut everything down everything. No gas, reduced hours, close the grill and want to start pulling the boats out before a date that they set. No outside labor is allowed. The company that they use is overpriced and really don't do that great of job. Everyone complains about it. The Island grill restaurant is over priced for the type of food you get and service. Nice atmosphere and great view though. If you can deal with the poorly run marina it is a nice place to keep your boat but there are others.

Extremely CLEAN!!! Everything from the walkways to the parking lot to the bridge to the…read morebathrooms...super clean and well maintained! The regulars are beyond friendly and this whole place is dog friendly, so long as they're on a leash. Will return and possibly rent a boat slip next summer!

Awful band every weekend. You wait all week to use your boat and at night time you can't even…read morelisten to your own music or hear yourself talk. Did I say the band sucks? Would give zero stars if it was available.

Stephen Blankenbaker from southern Indiana. I was fishing in early May and my trim pump failed On…read moremy Ranger bass boat. I stopped in to see if they could help. Was told that they were 8 weeks behind but they could diagnose my issue if I could bring boat to them after lunch. Long story short, they kept and repaired my boat in a couple hours. Great people and service. Was able to fish the rest of the week. I highly recommend North Bay Marine and look forward to returning to MI. In the spring. Thank you for saving my fishing trip!!

Husband brought a used boat was told to take it to North Bay Marine to have mercury motor gone…read morethrough and have a kicker motor installed. We can't say enough great things about Doug and everyone else that works there. Doug took his time to explain what needed to be done, he did a fantastic job with finding everything that needed fixing in motor which is a total relief, he got the kicker mounted perfectly! Everyone there is very nice, my husband said they even washed his boat. Thank you Doug for letting my husband know he brought a great boat for good price since i talked him into buying the 20ft walkaround Proline. I'd give a thousand stars if i could. Highly recommend North Bay Marine, don't look any further!

Very expensive shop to take a small outboard engine for maintenance. Their hourly labor rate for…read moresmall engines is extremely high and you will end up spending hundreds of dollars, (within earshot of $1000) for a small 4 stroke engine and I am referring to 20hp and under. There are other local marine repair shops in Algonac to take your repairs to and suggest that you at least get estimates from them before going to Rose. They have always been traditionally an expensive alternative to other local shops

Absolute best service in the Algonac area. When I first arrived I could tell the employees had good…read moreworking relationships with their clients. They made absolutely sure the boat I purchased from them (used) was seaworthy and replaced the parts to ensure I got to my destination. They value the customer and despite the pandemic they went above and beyond to ensure my needs were met. I will have any and all future business with them and I'm told their service is beyond repute. I wouldn't know just yet because they ensured my boat was up to par before they let me leave the marina. Chuck, one of the mechanics, was an absolute gem.

I have family that live on Hansens Island. I frequently visit the Middle Channel Marina and I am…read morenever disappointed. The quality of the product, customer service, and variety of products are beyond excellent. I highly recommend anything from merchandise to S'more Kits. Amazing people who own the place. They also have a lunch boat that serves multiple different options and taste amazing. I recommend for any of your needs. :)

Great place for families or fishermen, there is a wide variety of snacks inside as well as candy…read morefor the kids.