I have waited three days on a phone call back from the owners to talk about my expierance. It was not right the first time and worse the second a week later when my hair was supposed to be 'fixed' from the first visit. I went in with long hair and wanted around 3-5 inches off and my hair color evened out due to me trying to keep my hair blonde. I also came into a salon for a pampered expierance as well and got nothing close. Also the first visit the chair was pinching my legs and left them super red. (A week later when i came back, a different chair was there). The first visit i had chemical burn behind my ears. Now not only is my hair at my shoulders and the cut looks ridiculous. I hate going in public. I will have someone fix it later when it grows out. When i came back for the second visit i wanted my layers more blended and the bottom three inches were not layered at all, so i needed something done to that as well. I did show her a picture of a cut that had more of an angle in the back and the result is a huge GAP in the middle! The color was a little better the second time but when the stylist says to you...."in a few washes the color will change to more of the shade we are wanting".....ummm....no!!! I want and pay good money to walk out of there with the hair i want and feel good about myself! I did contact the stylist and she did refund my tip but not $120.00 for my two cuts and two colors! I should not have had to take time to come back the second time and then she still charged me more! "Because it was a different cut".....yes! It was, and still looks crazy! The salon staff was eating super smelly food about 5 feet away from me in the kitchen and all gossiping about how their clients come back and are unhappy and they 'fix' that persons hair and "dont even tip". So that is why i tipped. I felt really uncomfortable and have anxiety in situations where i have to complain. So i tend to seem ok at the moment and think it will all turn out fine. Then when i get out and around people i know and they make comments to me about how bad my hair looks...i get really upset! I have not ever paid so much for my hair to be done and a mom of a two year old and really dont have time to deal with this....i hate resorting to social media. If need be i will file for punitive damages. I WANT MY MONEY BACK TODAY! $120.00, MY CARD IS ON HER SQUARE READER. read more