Stay away from this company. I spent 4 months trying to get internet service through them. They don't respond to any phone calls and takes weeks for an online response. After returning the modem that didn't work they took a monthly payment from our account. Had to dispute the charges through bank because they would never agree to refund our money read more

Sardisttel has the worst internet and service there ever was. All this good service they advertise is bull S!!!, not true. The only reason I keep paying $95 month is it is the only internet we can get right now, no-one services this area. Hope it changes soon because I know I am sure not the only one. I have never wrote a bad review like this before but their service stinks. Every time you try to use the internet it goes out. They told me to write a detailed discription of what was happening and I did with pictures. Tried to send it for 3 days 4 time and went out each time so they never got it. O well guess some people must get service or every one would leave them and let them go out of business. Which will happen before long I think. read more

Service was great for the first month or so. And then... Modem constantly had to be restarted. Their website said it was ATT's fault. Ok. Tried to call customer service and no answer. Finally cancelled service and the email from their sh*tty a## custo er service rep was rude and condescending as h@ll. Would give a worse rating but no negative stars available. Wouldn't recommend these jackasses to anyone. read more

RUN!!!! If you can. If not, do whatever it takes to stay away. Horrid. Do you recall the poles with antenna back in the day that you would have to turn to find signal??? Yeah, well you'd have better luck with that than this company if you want service. I pay each month on time and have had nothing but issues. absolutely pathetic customer service. Rude and non helpful when they do reply. Good luck trying to watch anything As well. I can't access any of my paid subscriptions (using roku) bc Sardis has changed the VPN and it now blocks every single one of them. Contacted them and still not one single ounce of care. They need to be closed seriously. But hey if you want to throw your money away go right ahead and sign up. read more

I'm all for companies like this who will give the internet service providers competition. Sardis unfortunately is a scam. I followed their directions and got no customer support . Their website says the won't charge you until you service is working, lies. They close out your service ticket without any help provided. Most look like they don't even read what you wrote and provide a cut and paste response. Then the immediately close the ticket. Otellco is amazing compared to Sardis, but my speed is around 3Mbps. Luckily, Starlink will soon replace all of them; available in Bama this year. I donated to Sardis for a year and a half hoping the would get their act together. Don't give your money away. read more

Our family waited 4 months to get this internet with no words from them. Then when we got the internet it randomly stops and requires to be restarted. It always buffers and we have the highest tier internet that we can get from them. Do not buy. read more

This company is terrible! Internet service is terrible. The owner called me a stupid bitch when I asked him why charges were coming from my account under community outreach. Service is awful. Run. read more

I wanted to give a rating of zero stars for Sardis Telecom. This is a horrible company! The internet service did not work in our area. We returned the materials as directed. We created a ticket to close the account and have our $260 returned. This all took place in August and September 2020. As of 2-23-21, we have not received our refund of $260. I will be reporting Sardis Telecom to the Alabama Attorney General's office. read more

We were good customers. Paid our bills on time and never complained even though it took a very long time to get our router. Then When our Internet stopped working we followed their very explicit rules to enter a service request. After almost 3 weeks and no response we decided to go with AT&T that had faster Internet speed and was $20 cheaper a month. When we attempted to get our hundred dollar deposit back for our modem they denied our return and were extremely rude to us saying we never followed the rules and then closed the request. They even went so far as to call me a child in an email. I can't imagine they will be in business for long with as many complaints I have seen on them on Facebook. read more

Scam!! Terrible customer service!!! They will not answer their customer service line. Once they did answer I was cussed on the phone for asking why I haven't received a modem I paid for. Charged $125 and company couldn't provide tracking number for the modem they said they shipped. Filed claim with credit card company and they deactivated my service 8 days into a fully paid month. DO NOT DO BUSINESS WITH THEM YOU'VE BEEN WARNED!!!!!! read more

We ordered a modem in July and they charged our credit card. We received it in October and it didn't work. No one will answer us and they tried to charge our card for the first month of service. Buyer beware. This is a scam! read more

It took 5 months to get our modem. The customer service is so rude. I would not recommend asking them a question without an attitude. Im disappointed read more

If I could leave 0 stars, I would. DO NOT UNDER ANY CIRCUMSTANCES ORDER THIS INTERNET. We do not have a lot of options where we live, and that is what this company thrives on. People who don't have a choice. Their over the phone customer service (which is just one VERY rude lady) is a JOKE. I have never seen a business practice so unprofessionally in my life. I ordered (and paid $260 for) internet on May 7 because I had to start doing online courses. The ETA was 3-4 weeks from ordering. The time passes and I never hear anything, another month passes and I don't hear anything. I call for an update and the lady says they are behind, but won't give an ETA. On July 22 I open a ticket to request a refund because no one had been answering the phone and because I needed the internet I went ahead and ordered HughesNet so I no longer needed it. I called on July 23 and the lady said I needed to open ANOTHER ticket, that there were people there responding to tickets, but no idea when my ticket would be responded to or when I could expect a refund. When I questioned further, the lady HUNG UP ON ME. Over a week later, I finally get a response that they can't give me a refund because my order already shipped. I asked for tracking, but was not provided any. They said to just send it back when I receive it. I was so frustrated because why ship it when I requested a refund a week prior, but I just wanted my money back. I waited over 2 weeks and still no package. I open another ticket on August 18 once again requesting a refund because my order clearly hadn't shipped. No response. Today (August 25) I get an email that my order has shipped. I called and asked when I would get my refund after I return it and *big surprise* they don't know! So now I am out $260, and I am having to stalk my mail to make sure they don't leave the package without me knowing and me get stuck with it. I ordered HughesNet and they came out and set it up the next day, I paid nothing extra up front, and it works great. For the love RUN FAR AWAY FROM THIS COMPANY. read more

Slow and expensive. If you are in a remote area, you'll be lucky to get 5 Mbps. The customer service is horrible. They have zero respect for their customers. They actually told me to use Otelco when I mentioned that they needed to work on how they speak to customers. read more

This company won't refund money after they claim to have a 30 day money back guarantee. I ordered the service and couldn't get any where near the speeds claimed. After weeks of going back and forth with their tech support to no help I decided to just cancel the service and get my money back. After I canceled it they charged me another month for the service even after canceling it. I have called multiple times and they always just say that the person in charge of refunds is not in and they will call me back. They never return calls. Ended up having to file a dispute with my credit card company to get the money back. There are multiple stories of this place on Facebook about the same thing and on the BBB website about the place. Stay away. read more

DO NOT BOTHER! They appear to be some type of scam artists. Even the bill comes labeled "Community Outreach" which seems all types of sketchy. Their support service is a joke. Full of condescending statements and tons of hoops to jump through before you can submit a ticket. A ticket they'll ignore for a week then just close with no explanation. You're better off with no internet. You'll won't be out any money at least. read more

Let me start by saying that Sardis Telecom is by far the worst business we have ever encountered. They constantly have outages, we pay for 25/5 and get about 5/4. We drove to the office to get a new router but it did not work when we got home. When we called customer service they told us to wait 1-2 hours before they could get our internet back up. Several hours later it still wasn't working so we called again. The guy we spoke to was incredibly rude, told my husband he has no common sense and to not call back, my husband asked for his name and he said "My name is Patrick and if you have anything else you want to b***h about, you can call Sara" then hung up the phone. We called back and Patrick answered again and would t give us a way to contact Sara other than online, which is ironic considering we're calling because our internet isn't working, and hung up again. I have spoken to several friends about this business and everyone says the same thing as I am. Please DO NOT use Sardis Telecom. I know in rural areas it's hard to find internet services but I promise this place is not worth even a penny. read more

ThIs company threatened to sue me for bullying and harassing communications because I asked for my $185 back with a less than professional approach but no threats were made and especially no bullying. I was just asking for my refund since I sent my equipment back seven plus months ago and have yet to receive a refund. read more

Worst. Company. Ever. If you can even call it a company. They lie about what services they have. They make promises they can't keep. They will not refund your money when their products don't work. Jennifer will eat ice on the phone while talking to you, go to the bathroom, eat food, lie, and hang up on you. There is never anyone available to talk, if anyone even answers in the first place. I paid for this service on May 4th with the promise of a Verizon modem. July 30th I finally received an AT&T (which does not work in my area). When I tried to cancel, they claimed they would just send me a Verizon SIM card... and it never came. After hearing multiple different stories, all from Jennifer, I finally said I wanted my money back. Couldn't get a response on the ticket. Had to call again and finally got "accepted to cancel" and the information of where to send their crap back. I never got a response when their website says they will update when they get the product back. Nothing. Tried calling. Was told they typically send refund checks at the end of the month and when I asked to speak to a manager I was hung up on. When I called back, Jennifer hung up on me again. They've been closed because Jennifer was sick, they were moving, customer service training... I still don't have my money back and I paid them in MAY!! Do not give these people your money. It is a scam! read more

They are so slow and when you need to speak to "customer service" they are rude and unprofessional. Worst ever.

We have loved our service up until now! I agree with every review on here. It's all the same I lost internet connection last Monday at 5pm wow that's random. We have neighbors that have the same service and they have no issues. So I file a ticket wait , wait. And then I decide to call listen to a recording for 5 min and then I hear that they give there employees the permission to disconnect the call when ever they please and if I get rude they can too , that is bad business. You wait 24hr in tickets to be answered and so i called back always getting the same lady named Jennifer who don't remember the conversation so I have to tell her again and then look what pops up a response from her manager telling my modem is defective and I will have to send it back . It took them 1 week to figure out it was a bad modem that's crap. Now my kids are home with no internet and have home work great !!! Very disappointed customer !! read more