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    Michelle W.

    I would do 0 stars if possible. We tried getting internet through sardis. On 1/12, We ordered a package, paid them and then I found the BBB reviews. I instantly became sick after receiving their welcome email and seeing the reviews. I tried calling them immediately to cancel with no answer. (Common review from BBB) I opened a dispute with my CC company two days later after no answer. The credit card company issued me a temporary refund until the dispute was complete. On the 15th I submitted a help ticket through sardis as a last ditch effort and didn't receive an email back until 1/18. On 1/18 they issued a refund. I get an email from Sardis today on 1/21 saying they have reported me to the authorities for fraud because I received two refunds (I didn't). They gave me a link to respond to the email but they disabled my account so I couldn't respond. This company is pathetic and rude to their customers right off the bat. I cannot understand why they are allowed to even be open as a business still. I'm glad I took screenshots of emails and tickets because all of my account information was wiped ( sketchy). Threatening people because you're upset that your company sucks is not customer service. PLEASE DON'T USE THIS COMPANY.

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    1 year ago

    I had WAY BETTER internet in Africa than this garbage Sardis telecom sell to people. Don't bother with it

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    2 years ago

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    3 years ago

    Nonexistent Customer Service, nonexistent internet, and an insatiable appetite for the money in your wallet. Go somewhere else.

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    4 years ago

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    5 years ago

    Terrible customer service i am having issues with it told them it was bull and they told me deal with it or cancel service

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    Ask the Community - Sardis Telecom

    Review Highlights - Sardis Telecom

    I get up to 50 Mbps down and 5 to 15mbps up most of the time.

    Mentioned in 2 reviews

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    AT&T Internet

    AT&T Internet

    (21 reviews)

    Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

    Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

    Sardis Telecom - isps - Updated May 2026

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