Absolute worst customer service ever; Do not use if you have any other options; You cannot talk to anyone, has to all be done with online tickets; They do not respond timely, rude response when they do answer, close your ticket with no response; I have had no internet since 2/12/24, tomorrow makes one month. No reply, no answers. But they continue to take out their payment! Looking for other options. I would rate with zero stars but that's not an option. read more

I have used this company for my internet for over 5 years. I have had multiple outages over the years. I have tolerated their terrible rude customer service. Saturday was my last straw. I will no long put up with the rudeness and lack courtesy. They state in their rules they will not tolerate anyone being rude. Let me tell I was never rude until Saturday. They were rude every time I had to contact them. I let them know I was canceling. Now their message is that if they try to resolve the issue they will not issue a refund for services that I have paid for but not receive. In other words they are keeping my money. I only had internet for 3 days. I have contacted the credit company and will now move forward with that. I am worried that they will continue to bill me. The credit card company was concerned about how they bill. She said they are listing it as a non-profit. So I will have them check into that, also. (screen shot) They are not a charity. You are not allowed to contact them by phone only by a support ticket. Most of their messages are very unclear and hard to comprehend. I was told to wait until I got a message from them before installing a sim card and plugging it in. I got this message. "The system has started activation for Vicky T SIM #6528C." So I plugged it in. No service. They would not respond to my message at the point. Several hours later I'm getting rude messages. That wasn't the message to turn the unit on. Word of warning do not use this company. read more

Sardis Telecom - Internet Service Providers Near Me

ONLY POSTING 1 STAR CAUSE I HAVE TO This company is a complete joke. Any problem they take days to reply then days to weeks to fix. They don't refund the money when they should and say they will. They don't answer to problems when needed and refuse to let a supervisor help to solve issues causing me to believe they r just som1 who don't care nor get paid to care about others,and if they get paid I'm sorry for payroll. I will and always steer others from making the mistake I did by going with them. Starlink is so far the best. I've had them 1 day but they have answered me twice and continue to have better service. I'm ashamed to say how long i have fought with this company just trying to get decent service from them read more

This service was fine the first few years, but recently has gone to crap. I've had 7 outages in the past few months of the WiFi not being able to connect to any devices. When trying to connect I get a pop up screen telling me I've used all my prepaid data with at&t, but I don't have any prepaid services with at&t, and I don't know what they have to do with my WiFi. Customer service not helpful and even got a little snippy the past two times this occurred. I don't know what happened with this company but do not use them for your WiFi service. I'm canceling today, bc I woke up this morning with no WiFi for the 8th time in about 3 months with the same problem. read more

Stay away from this scam company. I was with them for 3 years and was supposed to get my deposit back , and they tell me that they deprecated the value of their modem and will only give me 10% of what they owe me. There was never anything in the contract I signed about them doing that and considering they gave out our dated AT&T modems to start with . Stay away or you will get ripped off. read more

Awful internet service and awful customer service. Highly recommend spending 9 dollars less a month, and a bit more on equipment to get Starlink. read more

Worst service and customer service I've ever seen or experienced. It will take days sometimes for their customer support to ever answer you back and they will do it with an attitude as well. Do not recommend ever. read more

I had WAY BETTER internet in Africa than this garbage Sardis telecom sell to people. Don't bother with it

if i I could give 0 stars I would! This company lies to their customers about trying the internet service for 30 days and get a full refund if it doesn't work at your home!! Such a LIE!!! Do not use this fraudulent company terrible service and No customer service. read more

Terrible! Service goes out monthly. Most of the time they can't fix without new SIM card sent to you and that takes up to one week to receive. They use to be the only provider for my rural area but now Star-link and Spectrum are available. I will be trying out one of them after service interruption on Election Day For the 3 month in a row. read more

Absolute worst service possible. After moving here from somewhere with cable internet from a real ISP, this company is an absolute joke. They're nothing but middle men between people in rural areas of Alabama and AT&T. Their customer service is abysmal and you can only do online support tickets. Many outages that take days or longer to be fixed, whereas a real ISP would have it fixed in a few hours, or a day at most. Keep your fingers crossed that areas that they service gain access to a better ISP, as this place will go out of business instantly. read more

This place is a complete joke. Sadly nobody else offered 5g internet at our location in Hayden. Called, messaged and looked online to see they are open 6 hours a day, 3 days a week (Yes, a 18 hour work week). Since my options were them or nothing I gave them a try. Ordered the 5g home service at the start of April and was told the modem would be delivered 4/20-21. That time came and went with nothing. Called 3 times a day and went directly to hold and waited 30-45+ minutes each time, no answer. Got an automated email with a tracking number 4/26 but it never activated. Called 20+ times over the next week before I got in touch with somebody. They told me it would go out that day (it never did). I went to their website and created a ticket on 5/14 which they responded to within an hour. They told me the package was lost by USPS and they would ship another that day and it would be delivered in 2 business days. 2 business days came and went, nothing. I responded to the ticket asking for updates and got no answer. Called again multiple times and couldn't get an answer. 6 days have gone by with no response to the 2nd or a 3rd update I made to the ticket and no reply and no answer to more phone calls. Bottom line, avoid this company at ALL COST. They are a complete waste of time, have horrible customer service and have taken nearly 2 months after debiting my bank account nearly 400.00 for "startup fees and equipment programming" and I'm still without internet. read more

If I could give this service zero stars I would. They have hands down the worst customer service I have ever experienced. I rarely write reviews but in hopes to help anyone looking for an internet provider-if you have ANY other option, I strongly encourage you to use a different company! read more

This is the absolute worst company I have ever dealt with. Their arrogance far exceeds their intelligence!! They are so rude!! Our internet has been out twice this year we run our businesses from home therefore we HAVE to have internet sadly this place is the only internet available for us. The first time it was out for nearly a month. A month! This time it was out due to a Sim card for 5 days and when we got the new Sim card it does not work good here. Now we wait again. These folks are thugs. Do NOT use them. read more

The worst service. You can always count on it going out at least once a year and needing a new sim card. Then they lie about when they send the new one out. They will say 24hrs but you can bet your money it's gonna be at least 4 to 5 days. And they get pissy when you call them out about so glad to be about through with them. read more

Sardis telecom has been life changing for us. We are able to stream video without any buffering like we always had in the past . Works great at our home location ! We can't thank them enough for the service they are providing us . read more

I would do 0 stars if possible. We tried getting internet through sardis. On 1/12, We ordered a package, paid them and then I found the BBB reviews. I instantly became sick after receiving their welcome email and seeing the reviews. I tried calling them immediately to cancel with no answer. (Common review from BBB) I opened a dispute with my CC company two days later after no answer. The credit card company issued me a temporary refund until the dispute was complete. On the 15th I submitted a help ticket through sardis as a last ditch effort and didn't receive an email back until 1/18. On 1/18 they issued a refund. I get an email from Sardis today on 1/21 saying they have reported me to the authorities for fraud because I received two refunds (I didn't). They gave me a link to respond to the email but they disabled my account so I couldn't respond. This company is pathetic and rude to their customers right off the bat. I cannot understand why they are allowed to even be open as a business still. I'm glad I took screenshots of emails and tickets because all of my account information was wiped ( sketchy). Threatening people because you're upset that your company sucks is not customer service. PLEASE DON'T USE THIS COMPANY. read more

See all

Terrible customer service i am having issues with it told them it was bull and they told me deal with it or cancel service

Nonexistent Customer Service, nonexistent internet, and an insatiable appetite for the money in your wallet. Go somewhere else.

I don't know what I would do without this company and the internet they provide. Is it perfect? No, it's not, but neither is any other provider that I've used before. What this company did is allowed me to get rid of the outdated and terrible AT&T DSL service that was literally $150 a month for 6mbps download and 750 kilobits a second upload. In reality, the DSL didn't come even close to providing what was promised. This company, on the other hand, has given me the promised speeds and more. I get up to 50 Mbps down and 5 to 15mbps up most of the time. Sometimes during peak hours I do get about 6mbps down but it's usually not too long and it's just because everyone is on the Internet at the same time. Usage has gone up like crazy due to so many people working from home but they've done well to keep up. The Internet is truly unlimited and not throttled at all. Additionally, the ping rate recently went from an average of about 200ms to 40ms (which is great for video and better for gaming). The cost is cheaper than a couple options that aren't as good and the Internet is actually portable if you get an adapter for your vehicle. As far as customer service, I've not experienced anything bad or anyone mean. I have experienced a bit of time to turnaround a modem one time but they clearly communicated their challenges with me and they did exactly what they promised. They are a smaller business that actually makes me feel like I matter more as a customer. They are also providing an option to rural people who have no other choice but slow satellite (with a terrible ping rate and limited data). You do have to position the modem just right to get the best speeds but that is a challenge of getting service where there is no land based fiber or coax to the home. Pros: Totally unlimited high speed data Can be portable wherever there is AT&T cellular Not tough to get started (but does require testing to get the best speeds, or get a cell booster) Cheaper than other fixed wireless available to me Cons: May take a few days to get the modem to start due to demand Does require more effort to get the most out of it Starting service requires an upfront charge (but not $499 like some other options) read more

The service takes ages to come through, is terribly expensive ($270 setup/first-month fee, $95 after that), and has customer service that would make Satan shiver with excitement. If you'd like to pay the fee and deal with people who absolutely no interest in working with you to resolve an issue, then these are your guys! Here's a chat log of our conversations on both ends Disclaimer: I did call the guy I spoke to a c*nt. A harsh word, but he was being one. Not to be a stickler, but one insult isn't nearly enough to warrant the belittlement from the entire staff. Frankly, after copying and pasting this/checking the grammar, I'm somewhat confident that it's just one guy on the other end of the phone and he's juggling all of the tech, sales, billing, and probably landscaping of their business. This interaction has also made it abundantly clear why there's a short announcement that they need people with AMAZING customer service. I've also censored the cuss words for your viewing pleasure. Me: Unrelated to internet service--the salesperson at ext.6001 was also a bit of a c*nt, and I would absolutely love to have a conversation with Mr. Sandusky about how inappropriately the guy acted. Tech: Good Afternoon, You were provided the following information at checkout, which you selected the option for "I agree" and continued to place your order. "Equipment Delivery Information Based on current pending orders, and order volume, your self-connection kit will be delivered between Friday November 13th and Friday November 20th. Your modem will be delivered by USPS, no one is required to be home at the time of delivery. At this time, we do not offer the ability to pickup self-connection kits at our office locations, delivery is required. We are unable to keep enough equipment provisioned and ready for pickup. We get shipments from our supplier multiple times per week, and then our staff must manually configure each Router and Modem. This process takes a few days, and then the modem is shipped to you." This should have answered all of your questions, and informed you when to expect the order and that pickup was not an option. Additionally, you are welcome to do a chargeback, however since you agreed to the terms of service, the chargeback would actually be fraud, and we would turn this over the the correct people to be handled, additionally your bank will charge you an administrative fee for filing a fraudulent chargeback. I would personally like to say I am sorry you were unhappy when you called in. I have not had a chance to listen to the recording, but I can assume from this ticket that you probably were informed to read all of the details we send out when you place an order, so you would have a clear understanding. Usually when we have customers who get upset, it is 99% of the time due to their failure to read information already provided to them, and for some reason they then decide to lash out like children and not actually go read the information they already ignored. How it becomes our failure, when you didn't do something is beyond me, but is inline with the decline of this country and the fact people today are not willing to take any personal responsibility. The fact you had to resort to name calling, further shows how immature you are. I am sure Mr. Sandusky would love to hear from you too. Have a GREAT afternoon. Me: Well, thank you for the belittlement, inappropriate behavior, bad grammar, and not to mention the snarky attitude on your part. Now considering the circumstances and the obvious inability to work together, let's go ahead and cancel the order entirely and issue a refund. It would at least save you the shipping fee. Tech: You would need to open a ticket for billing or sales to cancel the order, as also explained in the information you previously ignored. Again, you would have a much better experience if you actually were to read the information provided, there would be a lot less confusion and no hurt feelings. Thank You ----new ticket to sales---- Me: Hey guys, I'd like to cancel this order and receive a refund of the $270 that I paid for your services. After speaking with your staff and further reviewing BBB accounts of your business, I can not confidently go forward with your services. You, as sales, are who I was referred to on cancelling my service. If this is not the case then please direct me to the proper department. $sale refunded Me: Thank you! Sales Tech: Your account has been cancelled and refunded. I am sorry you were not competent and refused to read information provided to you, which lead to confusion on your part. It is funny that you would want to blame us for your failure. You are welcome to file a complaint with the BBB, we can't force customers to be adults or take responsibility for themselves. We are very glad you saved us any further hassle in having to deal with someone who wished to act as a Karen and less like an adult. Have a wonderful day. read more

We signed up Feb 2020,received our 'modem' March 2020. We had great service as well as customer service if you want to count the one time time in April 2021 with no problems until after that,when things has went sour since then. -In June of 2021 we've consistently had to reset modem (I can't count how many times a day) poor and weak service as well. Sometimes for hours with complete outag everyday since the last week of June 2021. This is December 30,2021 with 6 months of terrible service as well as my phone not connecting at all for the the last six months we was finally able to take our modem for an 'update' December 17,2021 which was our choice because of the mail service. -with that being said,my monthly invoice was still sent with the same price as the last 22 months. I've talked highly about them to others,sent them referrals and the last referral was very difficult to get my $25 credit.-I spent a half a day Monday,December 27,2021 on hold with a click and instant hang up then redial to talk to them about my bill with no luck at all. I also created a 'ticket' after that with my concerns about my bill and got no response from that as well. -So,I highly do not recommend them at this point until things get better. -Meanwhile,my $85 bill is paid for the next month and I'm hoping something better comes our way soon. We are in a very rural area with not much to offer us here. -we also know several people in our area that have sent in there modems and have been without for months. Tim & Regena Dooley Dogtown,Al read more

Sardis Telecom - Internet Service Providers Near Me

This place is a joke! We paid $260 and waited over 3 months for our equipment to arrive and when it did arrive it was terrible!! We paid for the 24 mbps package and the speed test we ran was only showing around 3 maps ! We tried all the tips and tricks they recommended online to get the speeds we paid for but nothing worked! Their customer service is terrible in the way of they want you to fill out a "ticket" for everything instead of just assisting you over the telephone and trying to help you right then when you need it! We returned our equipment over a month ago and have still not received a refund! You mean to tell me in this day and time it takes over 40 days to issue an electronic refund?? Not buying it. Do not buy anything from this company! read more

extremely rude, I was nice I never said anything rude at all. but here are some of their replys. "I see why you have issues, you dont follow directions" "once again you seem to have problems with comprehension" "we ask our customers to be smart" I asked them why they were being so rude their reply "We are sorry you consider it rude to follow instructions" their web site stats treat them with respect, I may not have been following their rules correctly but they need to treat their customers with respect. 0000000 stars if I could read more

This company has to be doing something illegal . Especially with Huawei Routers. Its always going out and needing a new router. Do not get this internet provider!!! read more

ABSOULTELY HORRIBLE. I do not recommend. I ordered service at the beginning of April. I wanted until the end of July and still received no modem or information of my modem being shipped. I finally went with a different company who could come in a few days. I cancelled my service on July 28th. TWO WEEKS LATER I receive the modem... I had called and told I was returning the modem since I had already cancelled two weeks prior. The lady was extremely rude even though I was being patient and nice. I mailed it back and waited for my refund. By the time the end of August rolled around I was still waiting for my refund, so I called. They said the refunds were distributed at the end of the month. It is not the end of NOVEMBER and I still have yet to receive my refund of 260.00 which they obviously INSTANTLY withdraw the day I ordered my service.. They also go on a "support ticket" system which is horrible. They close your tickets without telling you. They refer you use this system and WILL NOT do anything for you over the phone. They are horribly rude and will hang up on you of you are rude back. really... all I can say is this company is HORRIBLE and I hope I get my refund before they shut down at this rate. read more

We LOVED the service for months until...Our router went out and they told us to mail the old one back and they would send us a new one. After being ghosted for 5 days and not replying to my husband's email, I finally emailed them and got a response. They told us they are working on ours and they have no new ones to send us. Great. Beforehand, they said it was a server error but we have plenty of neighbors with the same provider so I knew that wasn't true. Since COVID-19, I have to work from home but can't without wifi. read more

Horribly slow internet speeds, and spotty service. Coupled with an incredibly rude staff. If you call the tech support line you have to listen to a 5 minute commercial about their services. Then a 10 minute spill about how they won't tolerate rudeness. Called support about a billing issue and got a very abrasive guy from residential services who wouldn't answer any questions, and told my wife to "shut up, fill out a support ticket!" And hung up. We had been talking about seeking faster service, so we wrote a ticket highlighting our grievances, and asked about canceling. Their response was, I now see not unusual. (So I am sorry you felt you should be above the rules, and not have to follow them. You were incorrect. Everyone has to follow them. Since you have a consistent failure to follow directions, I will provide the cancellation instructions, as they are outlined online. 1) Login to your account at ****** 2) Go to "Products and Services" 3) Click on the service you no longer want, this will load the details page. 4) Select the big red button that says "Cancel Service" 5) Fill the form out, and then follow the directions it provides on returning equipment. If you listen, and follow basic instruction, things are very easy.) Really? Wow, these people may need therapy. read more

Their internet goes out (which can happen to any service) but the main problem with this company is their customer service. It is without question the Worst I have ever seen. Their directions for submitting a ticket are riddled with condescending remarks, insults, and tirades against their customers. You must read all the unkind and downright childish comments peppered through the instructions or you may miss something, and they state they will not help you if you don't read it all. When I complained this was their response "We are very sorry you ignored the warning message sticker and reset your modem to factory settings. We are not sad to see you go. Thankfully we do not need your approval, nor do we ask for approval from someone who can not follow basic instructions or warning labels. TGIF." When we were unable to get timely help, I hit the reset button. They are correct and that was my mistake, but my complaint was about their rude customer service. As you can see, they do NOT Care. Do yourself a favor and PASS on this company. read more

Started out ok, now every week it seems to be out for 48hrs, and nothing comes off the bill. I should copy and paste there horrible smart ass replies, I have never seen such horrible customer service come from the tech support, takes them over 24 hrs to respond to a ticket. Then they close it with out investigating issues or calling customer. read more

If I could leave a zero star I would I ordered my services at the beginning of April not being told anything about delays. Here it is beginning of May and they have yet to send me my equipment so I call and they say they can't give a time line so I ask to speak to a manger and when I tell her it's been a month she responds with an attitude saying I know how long it's been and there is absolutely nothing they can do but I can cancel and wait till this is over and try again. This is the worst customer service I've ever had. Then I submitted a ticket and they said I was told it could take up to May 6 to get my stuff but in all of the emails it says nothing about that. Highly would not recommend. read more

I totally agree with all the other reviews. They have ZERO respect for their customers! They are condescending, nasty and rude. If you have done everything they've asked and you still need help, you call and have to listen to 4 minutes of bs telling you that they give their employees permission to disconnect the call aka hang up on you, talk back, get an attitude and anything else, their motto apparently is if the customer does it so can they! "If you (the customer) can dish it out, then you can take it!" We pay for 25/5 also and are usually lucky to get 5, once in a great while 10 and usually have 0 to .05 upload any more. read more

Zero terrible! This place took my money 7 months ago and will not refund our money. After 5 months they sent a router that didn't work. We sent it back at our cost. Mostly blocked and won't return emails or calls. We got through today through text only for my wife to be called a Karen and to be blocked off the text too. This place should be shut down! read more

Wish I could select zero stars but not an option. I am a customer of one year because, so far, I have not found other viable rural Internet options. Sardistel (now Fuzion) knows this to be the case for most of their customers. They are rude, infuriating, incompetent, and demeaning. Doubt me? Call (256) 400-0011 and press '1' '3' for residential internet technical support and sit through their scolding. I am their best-case customer -- a technical professional who requires zero hand holding -- just take my money and provide service as promised. But I have *monthly* complete service outages on the 23rd. They bill me with automated precision on the 15th but always fail to complete the loop with Verizon (or maybe pay the Verizon bill?) to authorize my re-sold Verizon service to continue to operate for the next paid-for month. Usually I get cut off on Friday nights at midnight and SardisTel business hours are M-F. It is *mandated* that service problems be filed using their online ticketing system (how does one DO that exactly if you've got a complete service outage?) but no one responds to these tickets in a timely manner regardless of the urgency marked for the ticket. Best you can do is hope to get their after-hours answering service. The owner's name is Warren Sandusky, an Auburn Alum who apparently resides near Guntersville, but I have yet to find a means of contact to address my issues. This is the WORST business I have ever dealt with. If you doubt any of these claims please sign up as a customer and experience first hand for yourself. William D. Ezell, dissatisfied customer (until other options are found) BTW -- I work from home and need the unlimited data plan which is not currently offered directly by Verizon, else I would not deal with these yahoos. read more

This company is a SCAM!! Seriously!! They don't allow customers to contact them and will not even respond to any issues you have. The only guarantee is that they will throttle you and then not respond. I think they went bankrupt. read more

Total garbage. Don't waste your time or money with this!! I would have been better off taking my money and throwing it in the lake than signing up for this. I know internet is poor in many areas of the lake. This service might work if they didn't send out faulty modems. They don't mind charging you a lot of money for garbage. SERIOUSLY DONT WASTE YOUR TIME OR MONEY!! read more

Regarding order number: 6828860251 We've been waiting for our delivery since July 10, 2020; almost a full 90 days! They didn't waste any time deducting the initial charge from our checking account! We have made multiple requests for delivery status and it's ALWAYS the same answer -- experiencing usual delays due to COVID-19. AND, even one response was that there were shipments going out Sept 30th, delivery Oct 1st. DIDN'T HAPPEN! We are really concerned that this whole thing is a SCAM! Still waiting but not very patiently! Lloyd and Martha Smith Eastaboga, Alabama read more

the technology did not perform well at all. Slow when working, but mostly not working. ended subscription and returned equipment accordingly to their instructions. customer service was very rude and sarcastic. They Did not refund any money despite there own full refund agreement. They will not return messages. Can't get them to answer the phone. Office visits are not allowed. read more

Impossible to get in touch with. Service did not work. Refund never received after said it was mailed. No response after multiple emails and phone messages. 22 months into this issue. read more

Not only is the internet service bad, the customer service is worse. I tried to send the equipment back and use the money back guarantee before the 30 day period was up. They drug out the conversation then stopped responding to me. read more