Jon does a great job. He always on time and keeps you well informed. I highly recommend him.read more

Our smoke alarm/carbon monoxide detector near the home office began chirping. We did everything we…read moreknew to do, but the chirping would stop for a day and start back up again. We found out through the web that it was at end-of-life and needed to be replaced. The problem was that the detector was wired in and neither my husband nor me are electricians. I found Jackson Electric and decided to call them. Mr. Steven Jackson was very professional and let me know that he would contact me the next day to schedule an appointment. Around lunchtime the next day, I got a call from Michael, who said they would be coming in 30 minutes. I had a training to do, but made adjustments so he could come. Three guys with masks arrived to find out what needed to be done. When I showed them what was going on and showed them that I had the replacement, they did the work in about 5 minutes. The workers were very professional, cleaned up after themselves, and the price was very reasonable and I was pleased the chirping had stopped. Unfortunately, about 3 days later, our other smoke alarm/carbon monoxide detector began chirping. I called Jackson Electric again because of the great service we received the first time. He told me that he would contact me to schedule an appointment. The next day, Michael called and said, "We are in your area - can we come now?" Unfortunately, I was unavailable. Michael said, "No problem. Please call Mr. Jackson to reschedule." I tried several times to get in touch with Mr. Jackson to reschedule with no luck. I left a voicemail with times that I was available to help with his scheduling. I left text messages to try and reschedule. My husband called him a few times to try and reschedule. We did not receive a response. My husband ended up calling someone else. I will say that our first experience with Jackson Electric was great. Not sure what happened the second time, though.

This company is incredible! First and foremost, they are responsive and, in a timely manner. They…read moreactually respond AND show up when promised. Their rates are reasonable and the work is beyond impeccable! The work was done with utmost care and was explained in detail along the way. They left the house just as they found it and without a need for anyone to go behind them and clean up. I cannot speak highly enough of this organization. I strongly recommend their services and can say with 100% certainty that you will be pleased with the work they do! Bill Pesnell Hoover/Bluff Park

Very professional in dealing with this company I called because I didn't know what was going on…read morewith my hot water heater ,they came right on time explained the problem , I need to add an expansion tank , they installed it , clean job very courteous and at a reasonable price.

Working with this company has been awful!!! We have a home warranty and this company is in the…read morenetwork. We have been trying to work with these people for 2 months to get our basement bathroom repaired. They have come to our home 2 separate times. They have no-showed twice with no notice at all. We've had to call them multiple times to find out what's going on, if they're going to show, what time they will show. We have been told they would call or return a phone call and never do. There is absolutely no consideration for our time or our schedules. Basement toilet is still nonfunctional. Wish I could give them negative stars.

I needed a sliding door installed in place of a window. They came out and meticulously cut the…read morebrick veneer and removed the inside molding/trim. They installed the door and made the inside trim look like they were never there. Very professional and were there when they said they would be. I will use them again on future projects. Great Company! Bruce L. Hartselle, Al

We bought a house in July of 2022 in a subdivision they built close to smith lake park. From the…read moreday we moved in we have had nothing but issues along with hearing/seeing our neighbors issues. When we moved in our sink faucet was broke, and found out it was installed broken. It took them a month to come fix it. Our water bill was outrageous for the first two months of being here because of their error at the meter. Our hot water heater leaked for 8 months before they figured out the issue and it's all because they never ran the pressure relief valve pipe outside. It's currently still in our hallway closet and when the plumber came to fix the leak, he put a cap at the bottom of the pipe which can cause even bigger problems than we already have. Because of the hot water leak, our kitchen floor has concrete coming up through the cracks. They replaced the kitchen floor once because they thought the guest bathroom toilet was leaking. It probably was because it was installed without a seal. After they fixed the floor, we continued with having issues of a wet kitchen floor and dried concrete coming through the cracks. Which they then discovered the hot water leak. This is just a small list of the issues we have had! They have been aware of these issues for almost 5 months now. Over 2 weeks ago we had one of their guys come and inspect the issues, take pictures, and document everything. They were supposed to come over a week ago to fix everything. I haven't heard a word. I'll never buy a single house they build or remodel ever again.