Absolute worst customer service ever; Do not use if you have…read moreany other options; You cannot talk to anyone, has to all be done with online tickets; They do not respond timely, rude response when they do answer, close your ticket with no response; I have had no internet since 2/12/24, tomorrow makes one month. No reply, no answers. But they continue to take out their payment! Looking for other options. I would rate with zero stars but that's not an option.

I have used this company for my internet for over 5 years. I have had multiple outages over the…read moreyears. I have tolerated their terrible rude customer service. Saturday was my last straw. I will no long put up with the rudeness and lack courtesy. They state in their rules they will not tolerate anyone being rude. Let me tell I was never rude until Saturday. They were rude every time I had to contact them. I let them know I was canceling. Now their message is that if they try to resolve the issue they will not issue a refund for services that I have paid for but not receive. In other words they are keeping my money. I only had internet for 3 days. I have contacted the credit company and will now move forward with that. I am worried that they will continue to bill me. The credit card company was concerned about how they bill. She said they are listing it as a non-profit. So I will have them check into that, also. (screen shot) They are not a charity. You are not allowed to contact them by phone only by a support ticket. Most of their messages are very unclear and hard to comprehend. I was told to wait until I got a message from them before installing a sim card and plugging it in. I got this message. "The system has started activation for Vicky T SIM #6528C." So I plugged it in. No service. They would not respond to my message at the point. Several hours later I'm getting rude messages. That wasn't the message to turn the unit on. Word of warning do not use this company.

Great Fiber Speeds, But Sales Team Needs Work I had AT&T…read moreFiber installed on 11/15/2025 in Fultondale, and the internet speed has been outstanding so far--much better than I expected. If you've seen their ads or visited their website, you might not believe it, but the actual service has been excellent. That said, the installation process was a mixed bag. I had to deal with three sales reps who clearly didn't understand the product. They couldn't answer basic questions and kept repeating vague explanations about Wi-Fi, regardless of the actual topic. Thankfully, the technician who did the install--Julius B.--was fantastic. He was professional, knowledgeable, and answered all my questions clearly. He really saved the experience. While I'm impressed with the service so far, I'm a little concerned about what might happen if I ever need to call support. But for now, everything is working as expected.

Horrible service and inaccurate info on outage. Internet…read morewent out early Jan 11,2025. I contacted AA and were told they were working on the outage. They said techs would get it restored as quickly as possible. It was 2+ days before service was restored. I do not believe tech were working on this small outage (one street) for 2 days. I don't k now if it was because this was a week-end or not, bubt after waiting all week-end, service was restored Monday morning. I would like to know why it took so long to restore the coverage and why we were given misleading info on the outage.

Spectrum, oh,...Charter, service is fat, happy, and spoiled. Just like many other companies that…read moreare no longer here, nor needed. They text and/or call daily. Past due amount rolls over, so before that is due, they harass, nag, and beg. Not worth the "services!" They harass the elderly, then lie about who is doing it and why! They will not be here, canceled! Call, wait on billing, speak to the computer,finally, and then what? Not MY department , ADELL! ADELL in billing, not collections! Go hock your new customer specials, and screw them over too! I asked to NOT receive calls at 8:00 a.m. to the elderly! ADELL says they can do this? I am on Central time! So my request is not only ignored, but me, the customer is corrected, over talked, and the law is quoted to me, the prayer of the bill! Oh look! They offer internet for $30.00! Lie!

Definitely overrated with a 1 star but no zero option. A few words that come to mind describing…read moreCharter Spectrum: worthless, overpriced, sorry excuse for ANY kind of service whether internet, streaming, cable or phone. The only thing certain with this company is the continuation of price increases & diminished to NO service. So tack on another charge for less & less service Spectrum. You're not the only option any longer.

After being a loyal customer for 5 years I decided to go to streaming. I thought I was out of my…read moretwo year discount but lacked 7 months. I agreed at first to pay that after staying on the phone wanting to disconnect they apparently don't understand the word NO! The more I thought about it, I sent 75$ and had stopped the original 157.73 at the bank from drafting. Now they are pestering me for the remainder. Rather than ruin my credit and after sending all their equipment and extra remotes we bought, I will have to pay the balance. This is no way to conduct business. If they had excepted that I wanted to be disconnected with a sorry to see you go, it would have been fine. But in two calls they were trying to sell me something else or give me something else free for 30 days and I would have had to go through the same mess to stop that. Had no issue when o changed to dish from direct tv. So consider this if you choose to get a satellite from them

If I wanted horrible Internet I would not be paying $113 a month for poor horrible Internet. I feel…read morescammed so dish do better and either get better satellites or lower your prices

I've asked repeatedly to stop coming here. last night around 7pm there were no cars here by the…read moreway. he opened my screen door abcs knocked on the window pane. it looked like he was going for the knob, but my dog luckily wouldn't stop barking until they left. I do not appreciate anyone coming to the side down instead of the front. So tell Michael Robert's not to do that.

This is without a doubt the worst Internet service I have ever had. No cable and No internet! This…read moreis the norm with Cullman Spectrum. Someone needs to come in and fix Cullman location. If you are new to this area please look at alternatives. They have outages every week. I've never seen anything like it. Children can't do research for school assignments and working from home is impossible. If you love crappy service then Charter Spectrum has the service for you. Tons of customers frustrated and dissatisfied with their service and Spectrum could care less.

Aaron with DishTek has installed tvs and satellite systems for us for many years. He is always…read morehelpful and knowledgeable about what we need. He is also always willing to help us when we have questions. I have recommended him to many friends. He arrives on time, works consistently, and never leaves a mess.

I have used Aaron at Dishtek for many years and many projects. He is extremely knowledgable on all…read morethings concerning Satellite, TV, Stereo, Surround, Wireless, and all things related. His work is clean, professional, and precise. He takes no shortcuts and performs his tasks dead on the first time. I would not consider using anyone else... Period! The only issue is he is so good you may have to wait a day or two, to get him over to your house,however, he is well worth the wait; and one of the nicest and most trustworthy people I have met in a very long time. I have no problem with leaving him in my home when no one is home. He truly is the best in Central Alabama Brett Imlah, Pell City