Worst dealership experience i have ever had. Avoid this place if at all possible. Greg sucks especially. Did not really interact with anyone else as much as him. Wish i could give this place 0 stars instead of 1 but i dont think i can. This place was beyond unhelpful to me and left me in a horrible situation. I purchased a car and have driven it twice and it has given me countless issues. Hope this review helps someone! read more

Two days after I purchased my truck the service engine light came on turns out I bought the truck before it was serviced so since I live an hour from the dealership I took it to a dealership near me, I found out it also had 2 recalls that were not done, cost me like $98. I spoke with Todd about making it right and he did come through for me, up to that point I was understanding and not upset, however, at the time I was in with the finance guy I was told by him that if I purchase the extended warranty it would lower my rate and ultimately pay for itself, he quoted me a higher payment if I did not purchase the extra warranty, I later called the creditor and asked them if that changed my rate or not, they told me that absolutely was not true, in their words (bad business) I thought that was the case , that's why I asked. ( SO BE AWARE). that was close to $2500 more, read more

Excellent experience with this dealership every time. A very relaxed "no pressure" atmosphere with salesmen who are beyond incredible. Very honest about pricing and what will work best for you! No middle man for pricing. Salesmen able to work out your sale/lease deal at their desk. Comfortable relaxed clothing on all staff. No stuffy suits that intimidate. Owner Joe very personable and available. I highly recommend Johnny Johnston, salesman. A bit of a drive but so worth it! I wouldn't go anywhere else! read more

Watch the service department, they short cut there inspection and don't replace things that need replaced, at the buyers expense. If it only has one key your on your own there too. Sales didn't have time to got over the vehicle functions,they were to busy. So no service after the sale. read more

Overall I believe I got a fair deal. However, what surprised me was the used car 'inspection/check'. This is typical where they check brakes, lights, horn, etc. Right? Asked the sales rep if an inspection/check was done and he said yeah, we found a tire sensor monitor bad and replace. Ok, then why did they not find the following?!: 1. Horn did not work. 2. No spare donut tire. 3. No splash guard and front end damage. 4. Rear light broken. The price was good and the sales staff good but was very surprised by the lack of transparency with the issues the car had. read more

The worst customer service I have ever experienced. Extremely rude and unwillingness to help. I felt like I was a inconvenience, when I wanted to buy a vehicle from this joke of a dealership. Please go anywhere else but here this place sucks and so does their staff. 0 out of 10. Sarchione can suck a wet fart. read more

We have owned our SUV for less than 1 year. Purchased in March of 2023. While I'm aware that buying a used vehicle it is best to plan for some thing here and there. The work that was offered as complete at the time of sale was not completed and had to be put back in the shop for 2 weeks to have those honored because they were not. It was a total amount of 1000$ in work. In November out water pump had to be replaced, and we are aware this is a common issue with the car. The vehicle is in the shop again for recalls that had never been taken care of, but we had asked that the dealer please check the code for the check engine light. They found that the car had not had a spark plug tune up, the control arms and bushings are all bad, and the struts are all bad. the O2 sensors, canister purge valve, spark plugs and cat converter are also all bad. These are things that all should have been looked over and to the point they are now should have never been through inspection at Sarchione. I will say our salesman, was wonderful. And it is truly a shame that the Service team has ruined the whole experience of buying at Sarchione. Knowing that they continue to buy up dealerships with their recent purchase of Charles Chevrolet in Garrettsville. Perhaps pausing on the quantity of dealerships we can own in Ohio, and focusing on the quality that is leaving the ones we currently own should be at the top of the priority list for the company. read more

Worst experience dealing with an Auto Dealership in 22 years. Found a vehicle online and sent an email regarding my interest. Correspondence was made on a Monday morning between myself and an employee named Dane. I emailed him pictures of my trade and he gave me a value over the phone. Next I was transferred to the Finance department. My credit application was taken over the phone, and I was pre approved for the best rates available. Dane explained to me that the vehicle, a 2015 Red Chevy Tahoe LTZ, was just driven in the Hall of Fame induction parade (right) by Jerome Bettis and that he was going to have it detailed (as if it already wasn't) for me to see. I agreed to drive from Erie, PA to Randolph, OH to negotiate the purchase of the SUV. This is a 120 mile drive taking approximately 2 hours one way. I contacted Dane at 4pm and told him I would be there around 6pm At 5:45pm, an hour and forty five minutes into my drive, Dane contacted me. He told me that he was sorry, but another employee had sold the vehicle! I reminded him that not only had he assured me that the vehicle was there at 4pm, but also I was already approved for financing! He agreed there was zero communication at the dealership and apologized. I attempted to speak to the owner of this sorry excuse of a dealership, John, but was left on hold for the better part of 20 minutes (speaker phone while driving so I didn't care). Bottom line, these people are snakes. Chevrolet should be ashamed to have Sarchione Chevrolet represent their quality and values toward customer service. I guess people from out of state aren't welcome in their facility; I certainly wasn't given any consideration for my time or willingness to shop out of state. Just beware, Dane and his fellow coworkers unfortunately exemplify the stereotype that most auto salespeople are fast talking, lying, unintelligent slicksters. Oh, by the way, I ended up getting the Tahoe and was more than happy giving that dealership my business. read more

Great sales staff that were very polite with everyone which made this a really nice experience, an establishment that was willing to help in any way they could so, we could take advantage of all available discounts and incentives that are available. We would highly recommend this dealership to everyone. Thanks to Jon Sarchione, Dane, Ryan and the rest of the Whole Sarchione Team!! You guys are the best thanks for all you do!! From: The family that Builds American, Buy's American and Drives American read more

By far the biggest truck selection you'll find anywhere in northeast Ohio. Laid back, no pressure environment. I got more than a fair deal. To be honest I worked at a dealership that didn't offer a new truck. Considered an SUV from my place of employment, then went to Sarchione. They offered me thousands more than my own employer did on my trade, put me in more expensive vehicle than I was looking at at my work and a cheaper monthly payment. If you're looking, do yourself a favor and stop in there. read more

I purchased my 2015 Crew Cab Silverado 2500HD Duramax LTZ with salesman Steve (awesome and honest) in July. I drove past several dealerships on my way to Randolph from Medina, and I'd do it again in a heartbeat. This was hands down the easiest car buying experience of my entire life, and I tend to buy a new vehicle every 2-4 years (been driving for 22 years; you do the math). I was greeted upon entering the door, the owner himself evaluated my trade and made me a fair offer right from the start; which he later improved upon. He personally thanked me for my business. Every other dealership I've ever been to, the owner is NO WHERE to be found. This guy is running all over the dealership. Awesome. I was in and out the door in about 2 or 3 hours. Carly spent 30 minutes or more in the truck with me explaining what every single button did, and she was awesome. As long as I am in this area, Sarchione will have every purchase I make. read more

My wife leased our 2016 Silverado 1500 LTZ from Sarchiones and we loved the dealership! Our sales manager, Ryan Oprandi was phenomenal!! He really knew how to find the right vehicle for our needs and the budget we wanted, he even bought us lunch!! Lol com'on who does that anymore?? Lol We were able to test drive vehicles ourselves and talk openly about the drive. We never felt we were pressured into the sale by anyone during our visit and everyone at the dealership were very pleasant to us. Overall, it was nice to deal with a business establishment who we felt cared about keeping their customers happy. We will be back. read more

I went to Sarchione to look at a 2010 Chevy Colorado. Everything went well and they informed me that it passed a multi-point inspection. It had 99K miles so I bought it just around KBB price. It was a fair deal. The next week, I took it to get the oil changed and they informed me that the truck has a cracked valve cover and would be a $900 fix. I called Sarchione and they told me, "Sorry, it was sold as is." They wouldn't help me at all even though they sold me a vehicle with problems right off the lot. I will NEVER go back to this dealer and would NEVER recommend it to anyone. NEVER GO TO THIS DEALERSHIP unless you want some sort of hidden expense to show up the week after your purchase. They wont help you. read more

Our truck purchase experience was like no other; Sarchione's provided the ultimate Customer Service experience. Ron Ziler, was patient to answer our questions while never adding pressure to 'buy now'... We traveled 85 miles, from the Greater Pittsburgh Area, to explore their selection in trucks and were not disappointed - Sarchione's has the largest selection of trucks we'd ever seen at a dealership. We recommend Sarchione to anyone looking for the 'red carpet' truck (or car) buying experience. The entire sales team was extremely friendly and helpful. Sarchione Chevrolet is worth the trip! Thank you! read more

The staff at Sarchione are the nicest people around. Sales finance service parts are all very helpful. The only reason I purchased my truck is because of Sarchione Chevrolet. I won't shop any other dealer. You will be absolutely satisfied will these guys. read more

Walked out very excited about not only my new Silverado but knowing I got a better deal than I expected. I shopped around and found my dealer for life. Thanks John Sarchione read more

We purchased a used 2011 GMC Terrain that was advertised as having Bluetooth by both the salesman and what was listed in their online advertisement/sales post on their website. This is the same add the salesman pulled up and I even specifically asked about Bluetooth capability. We went up in what WE wanted to spend in our price range thinking it had these features and we would not have to pay to install something that would give me the Bluetooth capability. That is the ONLY reason why we made the deal. We came back the next day to finish the deal and sign the papers, of course, they didn't bring the car out until after we were done, and before we leave we find out it doesn't have Bluetooth. After we got home we pulled the add back up and it does list BOTH Bluetooth and hands-free calling(OnStar). We contacted them hoping they would make the situation right, and all we got was "sorry for your luck..." literally the salesman response was "well it does have hands-free through OnStar..." That is complete false advertisement, and with as much business as this dealership does I'm shocked at how they handled this. For the record, under the seller's notes, it was in all caps "BLUETOOTH" and then again in the listing said it had BOTH Bluetooth and On-star Hands-Free calling... NOT just hands-free calling, and NO they are not the same. Their response was they would not make it right in any way nor would they take the car back. I would make sure that you getting what they said you were getting before signing or paying for anything because they don't think anything is wrong with lying to their customers or misleading them. read more

Sooo I was looking to lease a new 2017 Silverado recently from this dealership. All I can says check , check, check the figures they throw out at you. The truck was 45,000 dollars, with rebates of 11,000 dollars from Chevrolet. When i asked the selling price, it was 43,000. I asked for clarification and i couldn't get a straight answer as to how 45-11=43. After some back and forth, a sales manager told me first, and I quote" Don't believe those ads on TV about rebates, discounts and pricing and two, you have top remember that there is a leasing fee. I said, let meet this straight, GM lies on TV and on what planet is the leasing fee 8,000 dollars. Needless to say, I would rather ride a horse than buy from this dealership. I hope that these men and women can look themselves in the mirror everyday knowing the dishonesty and lies that they speak everyday. My favorite being of course, if we discounted this vehicle any more, we would be losing money. I am all for capitalism and making money but there is a point when it is flat unethical. STAY AWAY FROM THIS PLACE!!! SCAMMERS!!! read more