Im going to break this down in a few sections because obviously this is general rating. This is a…read morelong post, so thank you for taking the time to read this. This is from my experience on July 2, 2021.
Staff: Had a GOOD experience talking with the staff who was able to fit 2 services for my wedding in a very busy weekend. There was a mishap with my hairstylist for the wedding and was not able to secure a 2nd stylist to do the rest of the bridesmaids' hairs. Initially, our conversation was about the stylists coming on site to do the services (if it were on site, we would've added more services) - it was discussed, confirmed, and then revised in the afternoon because they couldn't afford to have stylists gone for that period of time. Sure, I can understand that for a July 4th weekend. They then were gracious enough to have the two services done first thing in the morning at the salon.
Hair styling: BAD experience. It disheartens me to say that the two updos that were requested (even with pictures sent prior to the appointment) were not what was done. I asked for an updo with integrated braids to add for texture and volume. I sent 3 photos incase the others were difficult to do, I was flexible with the style. My first bridesmaid's hair style was somewhat close to what was sent, but that was a battle I chose not to address because something worse happened. My other bridesmaid, came back with a COMPLETELY different hair style. I'm unsure if the stylist was inexperienced or just disregarded the suggested picture/style, but I was absolutely appalled when she returned with a hairstyle that was honestly, plain and ugly, and NOT what I asked for. The stylist even tried to "fix" her mistake (?) by trying to add a silk flower in her hair that looks like a birds' nest to cover up the negative space (not pictured). Obviously something I did not agree to, or discuss, with anyone. In terms of SKILL, it literally looked like someone put the hair back in a ponytail, and pinned a braid to the head. There was a GRAVE difference of the hair that the rest of the bridesmaids received from my stylist and the ones that returned from this salon. There was no volume, no texture -- overall, it just looked like a lack of effort or a lack of skill. I really could've done a better job. Trust me, it burns me to say this.
After: I was troubled by the fact that WE we were requested to come back to the salon to have it fixed knowing that we were on a strict timeline. This was reiterated prior to the appointment. Heavily. If anyone has ever been married, or been in a big event, timing is everything. We simply could not have the girls return, with time not on our side and the possibility that she will return with another hairstyle. My stylist thankfully was able to fix it up a bit to make it look decent just minutes before we took our photos. I do not have photos of the completed/fixed look as you can imagine, we were pressed for time.
After the weekend, and after an angry and disappointed email, I was able to get a full reimbursement for the services. The owner got back to me directly and willingly sent a check within the week. I appreciate when a business can take fault in mistakes of their staff. I hope that whoever this stylist was, true action was taken to make sure this doesn't happen again. More training, more supervision, more something.. so that other brides do not have to go through what I went through that day.
