Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

The dr is fantastic. The billing and profit centrer is beyond insane. They expect a membership fee…read moreof 185.00 and when asked what is this for. Answer is for digital records keeping ....wtf. So I had my epidural shot. 800.00 upfront for my deductible. Then kept sending bills and after Paying multiple I called and the billing said ..oh just forget that one. Again wtf. Then 3 months later another bill. They now are asking for 460 from a collection agency. BASS should be reported to better business bureau.

This is the office building for women breast imaging and a few doctors for orthopedic surgeon …read more It has big windows and lots of chair for patients and family to sit and wait . Nice restrooms upstairs and downstairs. Staffs are friendly and helpful . There is an elevator inside even it is a two story building . To make an appointment may take a few weeks to month ( especially if you are new patient) . I think it is worth the wait . I saw Dr. Joshua Richards for hand therapy. He is a wonderful doctor . ‍

Was referred here for my carpal tunnel/trigger finger. Dr Cooke and her assistant Kathryn ate very…read moregood at their jobs! They listen, take care of younand respind to emails! My surgery went great and lucky me I get to go again for the other hand.

I was being nice when I said I'd give 0 stars -- I'd actually give -5 stars if I could…read more They sold me a foot insert, claiming it wasn't covered by insurance, and charged me $70 upfront at the apor. Later, I received another bill for $130 instead. The bill was sent through Privia, and every time I call, they say they can't look into the details of the charges. On top of that, there's another $30 charge that I have no idea what it's for. My last visit was six months ago, and I've already paid all my previous bills. It's ridiculous that they keep adding new charges without explanation.

This review is for Steven Liu. If I could give a negative 5…read moreI would. Dr. Liu was rude, unprofessional and condescending. He was unprepared for my appointment and kept claiming that images Tri-Valley Orthopedic already has in their system were not there. I knew for a fact my relevant images were already in their system as well as a relevant report. However, Dr. Liu told me in a very condescending tone, "I know you WANT the images to be there (in their system) but talking more won't make them be there." So when it was clear Dr. Liu wasn't going to help me I ended up speaking with a very kind and helpful person at the front office on my way out who promptly located the images and report. All the office staff present were very helpful. But this was after Dr. Liu had already wasted time being argumentative about the matter. Dr. Liu was brushing me off due to his own incompetence and that of his medical assistant in bothering to locate what took just a moment for a front office person to find. Additionally, he was only going to look at one body part, with zero interest in even trying to track down whether my pain is referred or due to an issue at the site of pain itself. He never even came into the medical room where I was waiting to see him for my appointment. I ended up having to go into the hallway to try to speak with him and to try to help him and his medical assistant to locate those particular images/report. Dr. Liu had no concern for my well-being at all. He seemed in a hurry to simply move on to another patient with doing nothing at all to even try to help me. I waited months for this appointment. Unfortunately another Dr. in the practice who I'd seen previously who is very professional had told me that Dr. Liu would find a way to help me even if I wasn't able to do a cervical MRI, which I tried twice to do. Unfortunately that Dr. was mistaken and Dr. Liu wouldn't even look at my X-rays in liu of the MRI images he and his medical assistant were too incompetent to locate in their own system, despite being easy to find by a very helpful and kind person in the front office. His medical assistant appeared bored and as though she couldn't be bothered to do her job. She also clearly looked confused by the correct medical terminology I was using when trying to explain where I hurt. This whole ordeal was such a waste of my time and that of my friend who accompanied me. She was equally appalled and put off by Steven Liu's behavior and lack of professionalism. I can't express enough how much I wish I'd never bothered to pursue medical care from Dr. Liu. I'm still left in severe pain which I've been navigating for just over two years. If I could bill Dr. Liu for my wasted time and energy I would. Negative Five Stars.

Currently being seen for 2 injuries my arm/elbow and my knee. Don't like the doctor treating me for…read moremy arm. I don't feel his treatment plan is the best plan of care nor accurate and he's a new doctor and I don't do well with residents. Dr. Pritcher is who is treating me for my arm and I won't be going back there to see him. My pain has gotten far worst since my first appt with him a year ago. However, Dr. El Rashidy who is treating my knee, EXCELLENT!!! I knew within 5 minutes he would take great care of me and he is the business partner of the first doctor I saw at the facility who left and is not in network with my insurance. I will be going back to his business partner when my insurance changes so he can treat my arm and elbow as Dr. El Rashidy does not treat arms or elbows. The place is hit or miss depending on the doctor you get, but Dr. El Rashidy and his P.A. Wesley are great!!!!!

All they know is to disrespect people. Do not go there…read more I had a 1pm appointment and the front desk checked me in and got my co-pay. Then I was waiting there till 1.45. That's when I was seen by their doctor. The staff is extremely non- courteous, disrespectful. The least you expect is for them to communicate the delay and be polite when speaking. But not. After my consultation appointment, the wanted me book an appointment with a therapist outside. They made me pay for my appointment and then they sent me to look for therapists outside of their business, which starts the entire process again Why would need to see them and pay them, if I was being sent to see a therapist elsewhere. It's ridiculous. It's a scam.

Dr. Hou is an excellent doctor. He has been treating me for my back for years. I did have to let…read morehim know at one time that his ancillary staff were making him look bad. They were not responsive or dependable. I let him know at one of my appointments the problems I was having and things have fine since then.

Worst doctor by far. All the 1 star reviews sums it up regarding to how he doesnt even care. He…read moredidnt even care about what i had to tell him regarding my back issues. Didnt even bother to check me out. He already decided he didnt care once he saw me. Sent me to fremont to get a $3k epidural steroid injection which didnt do anything!! No greet, not friendly and just doesnt care. He told me that im perfectly fine and then i got a second opinion from another doctor and now im going to have surgery on my back.. That just shows you how much he doesnt care. oh and my appointment was only 3 min max.

I'm still currently healing from my plantar fasciitis and each time I come the Dr. is very…read morewelcoming. He has helped me tremendously with my plantar fasciitis.

Ulyss is thoughtful, knowledgeable and thorough…read more There are few people I'd trust to adjust my neck and shoulders, and he gets right to the source of pain!

My husband is having problems with is Left Knee and we booked an Appointment to Dr Behzadi ! He is…read moreTruly an Amazing Physician who had been Practicing for Years ! This Doctor Definitely knows His Way Around the Human Skeleton I Cannot say Enough Great Things about Dr Behzadi and His Staff ! The Office could Probably Use some Art Work but It's the Doctor That Really Counts !

Came across Dr. Behzadi's yelp while searching for something else and am shocked to see any bad…read morereviews. He took the time and care for my mother's knee replacement. He's genuine. 5 stars all the way. Yes, you may have to wait sometimes but that's life and exists with all doctor's visits.

Great service and Doctor was professional and kind . Office…read moreis clean and inviting Staff are great

I was excited to try this place for nagging shoulder pain that's been increasingly getting worse. I…read morelive close by and it's very convenient. However, I was very disappointed with my experience here, especially as someone who also works in pain relief and values Eastern medicine. * $155 for about 5 minutes with the doctor * No real shoulder exam, muscle testing, orthopedic tests, or nerve assessment * Pressed on a few tight spots I showed him in my shoulder and immediately decided on cupping + acupuncture without identifying the actual issue * 15 minutes of cupping, 20 minutes of acupuncture, and I left feeling exactly the same This felt less like individualized care and more like a "same treatment for everyone" approach. Eastern medicine can be incredibly effective when done properly, but this experience felt rushed, impersonal, and money-driven. I rarely leave negative reviews, but this level of care was unacceptable. I'm sorry to say this is an insult to eastern medicine. I've had eastern medicine and they never treated me without even identifying my problem.

"A+ Quality, Friendly Staff"…read more For my next visit to Dr Bell, I decided to break my shoulder. Well, okay, not really broken-- the usual rotator cuff injury. The doctor described the tendons as "shredded." This was not exactly the adjective I was hoping for, and surgery was required. The surgery was uneventful, and took place right across the street at Hacienda Surgery Center. On my next visit to the doctor he provided color photos of my surgery. It's sort of like doing selfies, except you're unconscious. Several weeks later, I was in the capable hands of the onsite physical therapist, Mark Snyder, assisted by his capable assistant. Karen. These folks are excellent-- professional, as well as friendly. I sometimes call Mark, "Mr.Pain." It was originally, "Dr. Pain," but he reminded me he was not yet a doctor. I don't know why I came up with that nickname for Mark. During physical therapy, whilst icing my shoulder, the PT team allows me to watch the TV show, "Sherri." This is part of Mark's therapy, and provided at no extra charge. I am always pleased with the proficiency professionalism and courtesy of the great staff here. A top tier medical practice happens neither easily or quickly. Doctor Bell is a very capable surgeon. I would not go anywhere else. But please don't tell the physical therapist that I call him Mr.Pain. That nickname might be misinterpreted , and they might cut me off from the "Sherri" TV show.

Dr. Bell is amazing. His team got me in for an appointment quickly, he immediately gave me an exam,…read morelistened to all my concerns, got me and x-ray, MRI, and let me know I needed surgery. Surgery went well and I'm now 2 months post op! With physical therapy right around the corner, recovery has been a lot easier with everything so close and well organized. He is also very nice and personable. Would definitely recommend to everyone!

Made me remove my KN95 mask and use their mask. I was wearing a KN95 mask for better protection,…read morebut I had to take it off!! Dr. Lee had a very cool attitude towards me after he looked at my passed records. He knew I wasn't one of his regular patients, even though my other gastro Dr. said he was the one that did my gallbladder surgery. Had no record of it!! He couldn't help me at all. He just recommended a pain management group who I have already seen, and would NOT see again. This pain group asked me to order a special pill that I've never heard of and that was out of state, pretty expensive AND not covered by insurance. Not sounding to normal to me at all. Dr. Lee really didn't seem interested in helping me at all. The visit was a waste of time and very disappointing.

This doctor is also known as Yen Chung (Andrew) lee…read more My husband accompanied me to see this doctor/surgeon. We both initially felt Dr. Lee was a bit arrogant. My husband mentioned a painful bodily issue I had experienced and Dr. Lee completely cut him off. He was somewhat dismissive regarding my pain issues following surgery done by Dat Tien Nguyen. He commented that I should simply be happy that the two breast lumps were not cancerous and basically to get over it; meaning the injuries and pain. I told him I was grateful the lumps were not cancerous, yet my pain was unbearable and I had blood oozing from my nipple. After he saw the blood coming out of my nipple he seemed to understand my pain and issues were legit. He did order blood work and an ultrasound, which was good. He reaffirmed what other pain specialists had told me; the nerve damage suffered during Nguyen's surgery would be with me for life. The nerve pain was and IS in my breast and runs down into my ribs. I told Dr. Lee I had seen Dr. Peter Wong at Tri Valley Physicians about a week prior to my visit with him. I told him Dr. Wong prescribed an antibiotic for an infection, which I soon learned I did not have. Dr. Lee also reaffirmed that patients should not be treated with antibiotics if they do not have an infection; as was my case. Keep that in mind folks; be certain you actually DO have an infection before being treated for an infection. I had the ultrasound performed, yet wasn't called with the results as promised. I called his office and an employee, Frida took my message regarding the test results. Frida (hope I am spelling her name correctly) was a gem. She is a nice lady, compassionate and very professional. She gave Dr. Lee my message, yet he still failed to call with the test results. I called again the following day, as I'd been waiting on pins and needles for the test results. Frida said my test results were setting on his desk and had been for a couple days. I could tell she was frustrated too that he had not yet called me. Finally, Dr. Lee did call with the test results, yet he did not speak to me. Instead he left very detailed, private medical testing information on my answering machine. I was livid when I retrieved the message. I called him and expressed being angered by him leaving the detailed testing results on my answering machine for my children to hear and he did not care. ...HIPAA violation. You guessed it, another doctor added to the "Do Not Recommend" list. Sadly, that list has become very long.