Went back due to some warranty issues with my car. Again as I said above I would only go back for that. Honestly had new issues with communication that came up that added to my above frustrations. BUT: my tech was great in recovering my experience, hence the updated rating. He went over and above to try and correct the communication issues, to the point only he would call me and only he would help me. So while I'll still only go back from warranty things. I will give kudos to my tech for being attentive, aware, and acknowledged the missteps in communication to me. Mistakes happen, so as a customer I can appreciate the effort and awareness my tech gave me. read more

Sapaugh Motors in Herculaneum has everything you need in a dealership. They offer services from oil changes to big work that needs to be done on your vehicle. Everyone is helpful & I always choose Will Winberry as my tech. My vehicle always comes back fixed from whatever it went in for. They have a nice waiting room for customers too. Also, If you purchase a vehicle from here you get complimentary car washes! So convenient to my house also! Check them out. read more

I called last week and was given a price on a service for my Colorado diesel. Showed up had the service done and price was way more than the quoted amount. Naturally i was not happy BUT after being clear what i was told and what actually happened they made it right with hardy no input from my end. What i expected to be a bad experience turned out to be a good one. I worked with Conan T and he was very professional and pleasant to work with as a service advisor he gets 5 stars from me no doubt Abby S was the one that listened to my issues and frustration and took the time to find the solution to do what she could to resolve the situation professionally. She also deserves 5 stars. The reason i am only giving 4 stars was because the person who took my call and gave me the wrong prices even after I clarified the vehicle 3 times and they repeated back to me all the correct vehicle info and still have wrong pricing setting unrealistic expectations. Even though their phone etiquette and professional service was great an issue like this tends to over shadow the positive. I still do recommend this dealer and will most likely make this my preferred dealer for the future seeing how the next few interactions go. read more

The communication with the service people is HORRIBLE! I repair that should have taken 3 to 5 hours tops took 6 1/2 hours while I sat in the waiting room!! No one came out to tell me anything I had to go ask! Can you put out a few snacks for people waiting also. read more

We visited their dealership to purchase a used Chevy bolt. The salesman told us incorrect info the day before about the car in spite of me asking directly about the car. Total waste of my time to go there.Very disappointed. read more

Initially told repairs would only take a couple days, all minor items. -(polish a few blemishes, get raddle out of the door, and headlights flicker) Loaner smelt like an ashtray. Called back to get a different car, and no return call. Called again and told should get one Saturday. No call back Called Thursday because we still had no call on our car that wasnt complete, nor had we heard back about the rental. Kaley said no cars available, escalated to Dave Walker and we had a new loaner, but still no information about ours being fixed after 9-DAYS in their shop. Dave promised a call back Friday at 9:00 am from Coty to give us an update. You guessed it, no call back. Radio silence for 7-DAYS until we broke down and called Dave Walker back, and Kaley said he was in a 'meeting' and would need to callback. Then we noticed on our GM app that our vehicle moved into the shop after after I called and where it had been sitting for 7-DAYS. Coty called my wife, not me, and gave a story about just getting a recall they think will fix the defect in the lights. Although our app was showing the recall notice all week. Coty said they ordered a part that now should be in on Monday, which will be a minimum of 4-DAYS. Also told Dave wasnt in the office...after we were told he was "in a meeting". Called back Tuesday morning for the status and was told Coty was "unavailable" and would have to call back. Finally recieved a callback 4-hrs. later that our vehicle was ready for pickup. Went to get the vehicle and neither Coty or Dave said anything to us, even thoough Coty was standing right in front of us as we pulled the rental in, he stayed in his glass enclosure. Standing at the counter for 10-min waiting for someone to bring our vehicle to the shop, Dave was standing within 10 ft of us and never said anything about all the non-communication, or asked if it was better. Then a person at the counter asked if that was our vehicle outside the building...running? It was, the person brought it up and walked away with the vehicle running and key in counsel, never telling us it was there since we were waiting inside at the counter! It has been one unkept promise after another, ZERO communication unless we were the ones calling! And for those keeping track, were still waiting for Dave to get out of his meeting and callback from 09.26.24 read more

financing decided what warranty I needed for my truck he signed me up for everyone they had and when I asked about it he told me don't you want these warranty that I got special prizing when I told him I didn't want them his reply was I had six weeks to decide well three months later I'm still having to call him to remove them I won't buy another vehicle from Sapaugh read more

Sales guy that sold me a car didn't know how to negotiate and was super aggressive, also my friend overheard employees talking smack about customers in the parking lot. . . .Off the bat, the sales guy told me, "We don't talk prices here, maybe go somewhere else if you want to look for a better deal." I told him I would and thanked him for his time, he immediately started back tracking. Once we got all the paper work signed, I asked if I could pick up the car the next day as I would need to arrange things, he again snapped out of nowhere and said "No, they want it gone today!". He said it so aggressively I thought he was joking at first, considering they had so many open parking spaces, but then I realized he was serious... Anyways when he walked away, I asked another sales guy and he said it wouldn't be a problem at all. The part about my friend hearing them talk smack: they were sitting in the car, and I guess the employees must not have noticed them there, so they started talking bad about some of the customers and how they looked and that they couldn't afford things/were dumb... like what bro those are the people giving you a paycheck read more

Awhile ago I had set an appointment at Sapaugh Chevy, to have my timing belt replaced on my 2005 Chevy Aveo, at a recommended 50,000 mile interval. When I arrived at Sapaugh to drop the car off, a couple of weeks later, I was informed they hadn't ordered the part yet. Needless to say I wasn't happy! After a few days it was done. I was told it would take a few miles for the engine to "learn" everything. After a few weeks the check engine light came on and the went off. I called Sapaugh and was told they were quite backed up and it would be 2-3 weeks before they could get to. This went on for over a year. Recently the check engine light went on and stayed on and the car started running very rough. I set an appointment for 18 days later to bring it in. When I arrived at Sapaugh and told my service advisor, John, what was going on, that this was from it not being timed right after Sapaugh installed a timing belt. Sapaugh kept the car for over a week. I was told the timing is fine but I had 4 fouled spark plugs one bad spark plug wire and a bad O2 sensor. Sapaugh replaced these items charged me $780.04 and returned my car. The very next day the check engine light came back on and the car was still running rough. I dropped the car back off and rented another car for the week. This time I was told it was the crankshaft positioning sensor, the timing was fine and the repair would cost $380. Not happy I called another Chevy dealership and ask for a price on the crankshaft pointing sensor. $84.94 for the part which consists of a pigtail to plug in, at the top of the engine, and 1 small allen bolt located just beneath the oil filter. The whole job to replace couldn't take more than 15 minutes. When I called and spoke with my service advisor, John, and brought up the part cost, he back peddled and said he had miss quoted me. He meant to quote me $180. "Whatever" After they replaced the part I was then told that the car was out of time by approximately 2 teeth and that they wouldn't charge me to adjust the timing. This second trip still cost me $207.31, giving me a grand total of $987.35. All because they didn't install the timing belt right the first time, which fouled out the plugs, burnt up the O2 sensor and caused the plug wire to go bad, I'm sure, from being pulled off the spark plug, which should have never need to be done if they had replaced the timing belt right in the first place. I will not go back to Sapaugh for service again! They don't seem to work above board and want your money and not your patronage. I am purchasing a new second vehicle next year and it will NOT be from Sapaugh! Be careful who you deal with. Check reviews first and go by word of mouth! Chuck Walters. read more

Great people and great prices! They gave me over blue book for my trade and I received a great rate for my new Truck! They took care of me from the moment I walked in the store! What a great experience! I will definitely do business with them again and have already sent them several friends who have also received A+ service! The general manager Joe Clemens checked on us several times to make sure we were being taken care of during our purchase! read more

We took our car in for repairs. It was a major repair - the engine and the timing chain were both shot. They quoted a figure that was out of reach, so we decided to not get it repaired there. I asked repeatedly for an itemized estimate and never got one. We settled on a price for the labor they put in. So far, so good. However, when we found a repair place with a price we could live with and had the car towed in, they called and said they couldn't start repairs because a lot of parts were missing, including the valve cover. We called, and Sapaugh right away said that they returned all the parts with the car. Actually, they returned none of the parts. We got a list of the missing parts from the second repair shop and sent it to Sapaugh. No response from them. Now, the repair will cost an extra $1000 because of their error or intentional failure to return the parts. Either way, we will not be doing business with them again. read more

YOU'RE JUST A NUMBER To say I'm less than impressed would be an understatement here. I feel my issues stem more from my salesperson than the dealership itself (at least thus far since I have only had my vehicle for 1 week). The salesperson seemed to care nothing about retaining customers and I don't feel I got any honest answers or communication during my purchase process with them. This was to be a great buying experience for buying my first truck ever and it really fell flat even though I love my vehicle. Problems I had with the salesperson: - right away they were shoving keys in my hand without really listening to what I was looking for. At one point when "I" found my vehicle of choice, not them, I told them to give me for details about the vehicle and don't just hand me the keys to where they needed to keep walking back and forth to get. -the first truck shown was a complete mess with 120K miles on it (again they weren't listening to what I really wanted). I test drove (again with promptly giving me keys which they already had in hand) and completely turned the vehicle back around and back to the lot because it was a terrible vehicle. -Credit: I got pre-approval from my bank a week or two before my purchase which I was told by my bank to just have the dealer fax in the purchase order. That should have been that easy BUT it wasn't. Sapaugh didn't want to hear that we already got pre-approved by the same bank they use. They told us "it would all be part of the same transaction. The credit would be run but would be part of the same transaction as the pre-approval". This was complete BS because I followed up after the purchase with the credit bureau and see the transactions from Sapaugh. I value my credit score highly and this bold face lie has hindered that score. -Follow up: Hasn't been any yet. I've been to dealers that have followed up the very next day to see how my new purchase is and if I'm happy. In fact I went to another dealer before Sapaugh and just looked at several trucks but of course didn't purchase AND that salesperson followed up with me 3 days later just to see if I was still in the market for a truck. THAT's great customer service. My salesperson was the epidemy of a salesperson and not one you always care to buy a vehicle from. This salesperson also seemed pretty out of it and not all together. I would not buy another vehicle from this dealership for the simple fact of the salesperson I had. it seems others giving reviews had a different experience so I obviously got the short end of the stick. read more

I have purchased several vehicles from this dealership in the past. They have all new sales people and now it is the WORST PLACE I HAVE EVER BEEN TO. They added a $800 tire and wheel protection plan that I didn't agree to or know anything about. I went in to talk to them about it and general manager Joe ran his mouth about he wasn't the one that did the paperwork and they don't just add something to a contract. SORRY JOE BUT THEY DID. I was told by ANGIE WRIGHT AND JOE BOTH THAT IT WAS NOT REFUNDABLE!! I said I would contact an attorney and WOULDN'T KNOW IT .. THEY FINALLY REFUNDED WHAT THEY SAID WAS NOT REFUNDABLE!! THESE PEOPLE WILL LIE AND DO ANYTHING TO MAKE A SALE. The finance manager even said they are selling cars at unbelievable prices and they aren't worth the money!! I RECOMMEND PEOPLE TO RUN THE OPPOSITE WAY. read more

I've come here a lot over the years and most of the time the service is great. Unfortunately since the pandemic hit the service has dropped off significantly. A week ago I waited 2 hours for an oil change and today I waited 3.5 hours for a tire change... unless your under warranty and need legitimate service I would go to an independent shop. I cannot speak for the sales department as I have never purchased a vehicle from here. I will say that every employee I have interacted with has been very courteous and professional. Update: I wrote this review while I was still in the waiting room. It ended up taking 4 hours for a tire change... read more

I had an appointment at 8:30 am. They asked me if I was waiting and I said no here but to call me. They asked when I wanted it done and I said ASAP It took them 2 1/2 hours for an oil change and tire rotation. When i asked why it took so long as o was just a phone call away they informed me i was on a wait and was worked in between other customers who stayed in their waiting room. No masks are worn by employees. iSadly I'll be taking my business elsewhere next time read more

Bought my last 2 cars here and even recommended people, this place is not the same Update.... After writing a review and giving 1 star I had received a phone call from Joe Clemens. The reason for the review was that I called the dealership to bring in my charger to get it appraised, if the numbers were right I would trade in for another vehicle. Found a Kia I liked was given the keys to test drive while they looked at my car. Long story short Mike Kinney offered 3k and that was the end of the conversation didn't wanna talk numbers nothing very unprofessional like he didn't wanna sell the car. I called back when I got home to see if they meet me in the middle and give 4k for the trade, he told me they could and asked if I was putting any money down as I stilled owed 10.5 on the charger I said no and his reply was that the bank would want at least 5 to 6k down. Might as well just put the 6k on my charger to pay it off quicker right? Got a call from Joe Clemens soon after to bring my car back in Monday to see if we can work something out. Took my car back out there Joe Clemens looked at it said it was worth more, car looked good the only thing that was hurting me was the miles. Joe sent me over to the same salesman I dealt with that weekend and said he would be over. I filled out the credit application which was a mistake should've knew better as he sent me to the same person is why I gave the bad review. Mike Kinney came back after running my credit, the sale price was 35.9 for the Kia ,trade in price for charger was 4k after Joe said it was worth more , the difference was 31k ,balance due was 41.9 ,payments per month were 1020 to 1040 on a 2022 Kia k5 Gt. To get my payments down to $800 a month they told me 8k down. I told him that's crazy I can just pay off my car with that and with the way the economy is right now who has 8k, a brand new 2022 kia same car goes for 31.5 his response was " why don't you go buy a new one then". I left and the general manager Joe Clemens never came over. They not only manipulated me to come back just to give me the same price for my car but wasted my time lowered my credit score and lost a loyal customer as I have been driving from the city for 8 years to get my cars and oil changed passing up plenty of dealerships just to look like a fool. Their coupon on the website is a lie as I offered trade and $500 down. THIS PLACE IS A JOKE!!!! read more

Don't buy anything from these guys. Especially in the used car department. We went there to buy another used pickup and the salesman was fine at first and then all of a sudden he saw someone outside and told us someone was waiting for us at another building. He pawned us off on someone else!! and so we went there and no one knew what we were talking about! I went back and gave him a piece of my mind but the ass didn't really care! He was rude little man and doesn't deserve our business. I hope the people he was talking to got a clue. We won't be buying from them EVER again! We bought a used pickup (GMC) from them a few years ago and have had nothing but trouble with it! The service department is TERRIBLE. We had it in there at least 4 times and they could never get it right and now that we want to trade or sell it's not worth anything. We will be going somewhere else... ANYWHERE but there. I don't care if I have to drive a hundred miles!! read more

The General manager, Mr. Joe Clemens, is what keeps this dealership running TOP-NOTCH.... I figured this is why THE OWNERS PICKED HIM! My family are not high roller's, just a small family, trying to get by in these times.... Every time I've had an issue, Mr. Clemens quickly and respectfully resolved our issues! You can trust this dealership to do you right and if not, it will be fixed..... my family has been with Sapaugh for over 10 years and no complaints yet, that haven't been immediately addressed... Thank you, Mary D. read more

Had a good vehicle selection, other than that though there was nothing enjoyable about the experience. I bought a car here strictly because my wife loved the car. Our salesman was terrible and everything else they did we would deal with one rude or incompetent person after another. Definitely never going back to this location. read more

Great service! Rick was amazing to work with. Very down to earth. Professional. His personality was amazing. My husband and I also loved Mike who popped in and out to the room. John who did our financing paperwork had a phenomenal personality as well!! The guys were great! Family atmosphere. Great service. Definitely will refer out and be back to buy again!!! read more

Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was interested in, a price, and an offer to come test drive the vehicle. I drove two hours to the dealer with the intention of purchasing the car. The women who emailed me was conveniently out of the office and a salesman told me there was no way to honor the price I was quoted. He brushed it off as an "honest mistake" and offered to show me another vehicle around the same price. Frankly this bait and switch sales strategy should be illegal. Some guy who "runs the dealership" said he would look into the situation only to have a sales manager offer to reimburse me for my gas. Wasting 4 hours of my life and being offered ten gallons of gas is insulting. I still am not convinced that this was a mistake but I'll never return to find out. read more

Sales team is a joke! They offered me $1200 for my trade KBB in poor condition was $4500 I traded it into another dealership a week later for $5000. They wanted me to do paperwork on a vehicle they didn't even know if they could get. Seemed more interested in lunch than making money. read more

I have bought several vehicles from Sapaugh & I could not ask for better service! They genuinely care about you and your family. I would highly recommend them to anyone! read more

My parents had ordered a Sllverado in June with the specifications they desired. Whenever they checked on it's delivery they were constantly told it was being delayed for various reasons read more

Do not buy a used car from here. I bought a 2018 GMC Terrain 2 months ago. Paid their asking price and asked for fresh tires since the ones on it were close to bald and was denied. After 2 weeks the oxygen sensor went bad. They wouldn't fix it under the warranty I had and tried charging me $350 for a $50 part that took me 10 minutes to replace. Took it to autozone for a scan on the check engine light and came out as a oxygen sensor and when brought it to sapaugh they denied that it was the sensor and wouldn't even scan to confirm. After being spun on a loop for a week and the GM offered to fix it after I already had. 2 months down the road I already have my traction control and abs lights turn on. Never had a problem with their shop or 3 cars my family has bought from them until the past 6 months of dealing with them read more

I've bought several cars from this dealership, only place I will buy cars from. Everyone I have dealt with is courteous and knowledgeable, I can't recommend Sapaugh enough! read more

If you need anything car related, head to Sapaugh. They will go to great lengths to make sure you are completely happy and satisfied with your every interaction with the Sapaugh team. I will definitely be recommending to everyone! Joe Clemmens the GM and David our salesman really gave us the best experience we could've asked for. read more

I bought a used 2010 corolla from sapaugh on 9/16/2011.. They refused to make a second key for the car.. Even though i'm sure they could have had it done pretty cheaply... honestly.. What kind of dealership sells a car without two keys? Especially when it only costs 60 bucks.. Normally, you only see that at tiny side lot dealerships who sell second rate cars.. On top of the key thing.. they also refused to fill up the car with gas when I bought it.. And it was well below a quarter of a tank too.. I asked the sales consultant and he straight up told me no.. I said "really" and he responded that they don't fill up the tanks with gas when they sell their used vehicles.. Nothing is better then buying a car and having to drive straight to the gas station to fill it up with gas.. I felt like I was being treated like a second rate customer.. I felt like the customer service was horrible when I bought it.. and the service department only reinforced that feeling when I took it there for an oil change and it took 2 1/2 hours to be completed.. Anyways.. If you're looking for a new or used car.. I'd really recommend going some where else.. You can find the same deals somewhere else, and at least you can get good customer service and not have to go through what I went through.. read more

By far the best experience ever buying a truck from start to finish. Joe Clemens and his team always exceed my expectations and my new GMC Sierra AT4 always comes back washed after every service visit. I have been to and experienced other GMC Dealerships in St. Louis and not everyone goes above and beyond like Sapaugh GMC in Herculaneum MO. When you have the general managers cell phone number rest assured that any problems big or small will be taken care of right away. Everyone at the dealership is extremely personable and very knowledgeable in their jobs and that's why I love Sapaugh GMC. read more

Terrible experience with this location. Was told I was getting a different liner and never got the right one. Terrible value on trade in. Was scammed into getting the tire, wheel scratch and dent repaired. Tried to use it a couple time and wasn't covered. Wanted my money back and said it was non refundable. After I was told it was. Will never buy from this place again. read more

From the first day that we started looking for a car until the day it needed serviced..every single person we dealt with along the way has been professional, friendly & VERY helpful. I can't imagine us going anywhere else to buy our next car...When you find the best, why go elsewhere? Tom Christopher was our salesman..He went above & beyond when our car had to go in the shop. I wish I could leave more than 5 stars..Well deserved! read more

One of the best places to buy a car from. They listen to what I wanted and found it then stayed under what I wanted to pay. Customer service is great. I won't buy a car anywhere else now. read more

Great people and a good vibe, they truly do want you to go home happy. This is the second time I've bought from Sapaugh and there's a reason I came back. Of all the dealerships I've visited I can say I will continue to return to Sapaugh time and time again. In my life I have only bought 4 cars from a dealership, the 1st from Sapaugh, 2nd from jim butler, and the 3rd and 4th just last week from SAPAUGH! They are hands down the best I've had the pleasure of dealing with and have done very well by me. Now you may be thinking well it doesn't sound like this guy's been to many other places. Well I can assure you I am typically considered frugal and hesitate on big decisions. I have been to at least 7 dealerships and looked and talked with the staff there and just really feel that Sapaugh has some of the best deals in the St. Louis area. Go and see for yourself :) read more

Consumers Beware- I was working with Rick Gerber on a new 2021 Trailblazer and before we started negotiations, I asked him to make sure it was on the lot because I was looking to make the purchase today to take advantage of a rebate. After assuring me that he had the keys in hand, we moved forward with preapproval on lending and my credit was pulled. Approximately 15 minutes before I was headed that way, Rick called to inform me that the car was being used as a loaner vehicle and was lent out at 12 pm- 2 hours before he told me that the keys were in hand. I was not even made aware that the car was being used as a loaner, and when I made it clear I was no longer interested, he hung up on me. Terrible service. read more

Bought a new GMC Terrain, GREAT service from Mike Indelicato and the rest of the team. Did not feel pressured or schmoozed. Beat my pre approved 3rd party financing by a long shot and willing to explore multiple financial strategies with me. Very friendly, honest, and willing to explain certain parts of the car buying process without preying on obvious ignorance. Will be back for a new car for my wife in the very near future. Highly recommended. read more

Art is always professional and friendly. Great customer service at Sapaugh every time from everyone.

The service department was great but the salesman is just a used car dealer with a tail lite special was the get your money its go to hell ( chip grow some balls )tires kept going the changed one tire and then left my spare with a flat and didn't give my right Jack back and tha sales said I'm not getting you a fucking Jack go ask somebody else .well Sinclair I bought six cars from till they played the same game I guess I'll try a different one next time . read more

They communicated effectively and efficiently while my car was being fixed. Best experience I've had from a Chevy dealer.

My hopes were more than high when I intended on purchasing a vehicle from this dealer. Between commercials and word of mouth, I thought for sure I was going to have a great experience. On our way back from out of town, we stopped in to see a vehicle that no one else had within 300 miles. (Note: it was a 2014 and they had the last two) XTS V-Sport. BEAUTIFUL CAR!!!! I wanted it as soon as I saw it. We didn't have time to stay and complete the deal so I told the salesman we would come back. He gave me his card with all of his contact info and later that day I contacted him. We were able to squeeze in the time to test drive and get a better idea of the product. Two hours out I texted the salesman explaining that I would be able to come in and intended on looking at the vehicle in further detail. Fifteen minutes from our time of arrival I sent another text with my e.t.a. Here we are pulling into the dealer and the car was not ready. After roughly 10 minutes another salesman pulled the car around and our hopeful experience went down hill. This new car was in a used condition and parts were missing from it. This didn't bother me because I figured the dealer would do the right thing and correct the discrepancies. HOWEVER, the experience gets worse. The salesman that I was initially introduced to had a customer so I was handed off to someone else. This character was as bad as a salesman could get. He literally had me sit in the car and take off. Ya know, because I know the XTS-V Sport so well... the technology, horsepower, and features. The salesman took me around a subdivision, all the horsepower, handling, and sporty features were experienced going 25 mph, mother of god! When we got back I explained how bad the experience was. The salesman admitted that the cars dirtiness should have been taken care of but he explained why he didn't show me the details. Where the controls of the electronics were and where the certain control functions are (i.e, wipers, steering wheel radio controls, heads up display, in-dash screen navigation, etc). The excuse was that he waits until after the customer drives the car... This makes no sense!!! After I told him I would never come back again and would deter any future customers, I was literally shown my way out of the door. There was no empathy for the terrible experience. Maybe because I was in my late 20's and had an Impala to trade in. Typical experience where a salesmen judges a book by its cover. I ended up getting another vehicle of the same value and just wish other folks get more appreciation of their time and money that I have. Again, I expected the absolute best experience and received the absolute worst. read more

The ease of making appointments, the quick service writers when I arrive and of course the customer waiting area with drinks and yummy popcorn top off the visit. read more