Love the car. Car lot not so much. They were supposed to…read morereplace something on my car. 3 weeks later I had to call them to get it ordered, I guess they thought I'd forget. Because I failed to look at the battery when I bought the car I ended up having to buy a battery for a car that I've only had 3 weeks. It was so corroded it must have been the original. You would think that they would check those things out before they sell you a car. Yes that's my fault I should have raised the hood and looked at the battery. Please make sure you check out the battery in under the hood.

I liked the website and Kinsey for my salesperson. All down hill after that. I walked in at 10:00…read morehad appt made with Kinsey. Deal was done by 12:00 but still sitting waiting on the finance at 3:15. My husband is diabetic and had not ate since we left Columbia MO at 7:30 and was becoming shaky by 2:30. Took your emblems off my car once home and will not tell anyone where I bought my car. HORRIBLE customer service.

My experience here was mixed. First off they hit you right away with the ol bait n switch. The…read moreprice I saw online was not the actual price, apparently it was already discounted. When I asked about that he said that it was standard practice and he'd never heard of a dealership NOT doing that. So after an hour of negotiating, and my poor salesman having to make 10 trips into his bosses office to get counter offers, we reach an agreement on price. Then when it comes time, they run my credit and tell me what my interest rate will be. When I told them I think I could do better at my local credit union, thats when the finance manager/sales manager or whoever he was came out to meet me. He stared me in the eyes and asked me "what exactly are you trying to get here?" When I told him I thought I could do 1% better at my credit union, he said "I just got off the phone with your lender, they want to give you that extra percent off" Obviously I was skeptical, but it's what I wanted, so I took it. Then he sneers at me and says sarcastically, "Is there anything else you want? A hoodie, a couple t-shirts, some air fresheners?" That guy was furious and didn't hide it well. Again, My actual salesperson was super nice and helpful, but the manager not so much. Overall, it's a nice place with a huge inventory and I probably would buy here again.

We drove a couple hours to look at a few specific vehicles and were very disappointed upon arrival…read more Most vehicles looked far more rough than the pictures implied. I would guess that these are mostly auction vehicles or trades that were not taken care of. Definitely a place that values quantity over quality. We didn't even waste our time going any further with a purchase as everything we looked at was subpar. Side note: when we filled up gas at the loves down the street we witnessed two things that would definitely keep us from shopping here. Two different vehicles that came over with this dealers tags/plates that were driving erratically into and out of the gas station. Squealing of tires and racing around the parking lot and roadway and then slamming on the brakes. Sadly, these were not people that purchased these vehicles, but workers driving these cars. Clearly no regard for their products or the consumers intending to purchase their products.

This dealership has been the best buying experience I have ever had. This after 30 years of buying…read morecars. No hassles, did not try to sell me what I don't want. Doug JR is a man I will do business with in the future!

Service is a complete joke just like every new Ford that rolls off the line. The service department…read moreis where your new Ford will spend most of its life, so do it and yourself a favor and go to a different dealer at the very least. Obviously this only applies if you haven't come to your senses and freed yourself from Ford ownership.

Went back due to some warranty issues with my car. Again as I said above I would only go back for…read morethat. Honestly had new issues with communication that came up that added to my above frustrations. BUT: my tech was great in recovering my experience, hence the updated rating. He went over and above to try and correct the communication issues, to the point only he would call me and only he would help me. So while I'll still only go back from warranty things. I will give kudos to my tech for being attentive, aware, and acknowledged the missteps in communication to me. Mistakes happen, so as a customer I can appreciate the effort and awareness my tech gave me.

Sapaugh Motors in Herculaneum has everything you need in a dealership. They offer services from oil…read morechanges to big work that needs to be done on your vehicle. Everyone is helpful & I always choose Will Winberry as my tech. My vehicle always comes back fixed from whatever it went in for. They have a nice waiting room for customers too. Also, If you purchase a vehicle from here you get complimentary car washes! So convenient to my house also! Check them out.

Great quality of work, and friendly staff. I highly recommend this facility if you are in need of…read moreauto body work.

These guys went above and beyond to help me stay within a tight budget and delivered high quality…read moreworkmanship. They even detailed my car for me before I picked it up as a freebie. Great company. I highly recommend them!

John is a really nice guy an is straight toward will not sell you any junk. He is very honest an…read morehas a great crew that works with him! Bought a beautiful truck from him an I would definitely go there again to buy another vehicle!

The truck that I was purchasing was a total lemon had module issue that I couldn't get fix drove it…read moreillegally for a year then the transmission went out do to all other problems don't waste your time or money here

Awesome company with awesome people. They treat you like a person instead of just another customer…read moreand they aren't pushy. My husband bought his car here last year and we will be back for our daughter's car when it's time. Friendly people, great cars, and great service. (Purchased a 2008 Nissan Maxima.)

we purchased a car from this "dealership" and the next day took to a shop that my husband works at…read moreto repair the brakes. it was at that time discovered that there were 2 items that should have caused the car to fail safety inspection and then the "dealership" would have been responsible for the repair costs. this safety issue cost us $900. I brought this to the attention of the dealership and was told i was a liar bc since it was at my husbands shop that I must have had other work done and tried to get this paid for. so I took the parts. they again called me a liar saying those parts were "probably laying around". the owner would not even speak to me so i looked him up on Facebook and expressed my frustration. at that time he told me had i taken the car to his shop he MIGHT have done the work. well you were not open and the wheels were so loose on the car it wasn't safe to drive. this company is run by a terrible businessman. Please Please Please reconsider if you are thinking of purchasing a car here. Check the Better Business Bureau. there are multiple complaints out there against this company just like mine. they obviously pay someone to "pass safety" so they are not responsible for the repairs.

They replaced the transmission on my 2016 Impala. They did great work and the price was more than…read morefair in the current market. From here on out, I will trust D & J Auto Service for all my needs that are above my DIY skills.

My trucks water pump failed after a trip, and I called several different mechanic shops, but most…read morewouldn't call back or it would be 3-5 weeks for repairs. My normal shop was having issues with getting help so I called D & J. Dave answered the phone and was super courteous and scheduled me to come in within a few days. On the day I brought it in, he called me shortly after I dropped it off and told me the estimate to have it repaired. They had the truck repaired and I was back on the road that afternoon. I would highly recommend them. Added bonus, the shop was immaculate.