I have been a patient at this Carmel West Dentistry for almost two years. The overall environment…read moreof the office is welcoming, and the reception staff is always courteous and professional, creating a positive experience for patients. Dr. Tannous appears to be a kind and professional individual in her interactions with patients. However, since she has not personally performed any procedures on me--only briefly reviewing work done by another staff member--I cannot fully assess her expertise.
During my first visit last year, my experience was generally positive, but I did observe some unprofessional conducts. The dental professional performing my procedure (apparently Aferican American) frequently paused midway, leaving the room to retrieve necessary tools that should have been prepared beforehand. This left me lying for extended periods, which was both uncomfortable and inefficient. Additionally, she loudly discussed my dental findings with Dr. Tannous from another room, which I found disrespectful and unprofessional. Patient privacy should always be a priority, and such information should be recorded in the patient's file rather than announced publicly.
Unfortunately, my recent visit was even more disappointing. The same dental professional, who appeared reluctant to perform my cleaning, initially attempted to pass the task to another staff member. When that was not possible, she proceeded with my cleaning but continuously expressed reluctance by making remarks such as "Oh, Jesus, help me." Throughout the procedure, she frequently left the room, leaving me with my mouth open for prolonged periods. She completed only part of the cleaning while repeatedly stating that she did not want to continue.
During the process, I began coughing (after alerting her) due to dryness from keeping my mouth open for an extended period and my already existing dry mouth condition. When I informed her that I needed a brief break, she reacted aggressively and abruptly stopped the procedure, stating loudly "I am not doing it". At the reception desk, she further exhibited unprofessional behavior by openly discussing my dental condition in a rude and inappropriate manner. Such conversations should be handled with discretion to maintain patient dignity and privacy.
This experience left me feeling disrespected and shocked by the lack of professionalism. Patients seek dental care to improve their oral health, not to be treated with disregard or embarrassment. Given the high cost of dental visits, it is reasonable to expect professional and respectful service. Unfortunately, my recent experience has led me to the decision not to return to this facility. There are many other professionals who treat their patients with the care and respect they deserve. I strongly believe that the staff member in question should undergo further training to ensure a more patient-centered and professional approach to care. I would not recommend this office to others, or at the very least, I would advise avoiding this particular individual.
