I have been a patient at this Carmel West Dentistry for almost two years. The overall environment of the office is welcoming, and the reception staff is always courteous and professional, creating a positive experience for patients. Dr. Tannous appears to be a kind and professional individual in her interactions with patients. However, since she has not personally performed any procedures on me--only briefly reviewing work done by another staff member--I cannot fully assess her expertise. During my first visit last year, my experience was generally positive, but I did observe some unprofessional conducts. The dental professional performing my procedure (apparently Aferican American) frequently paused midway, leaving the room to retrieve necessary tools that should have been prepared beforehand. This left me lying for extended periods, which was both uncomfortable and inefficient. Additionally, she loudly discussed my dental findings with Dr. Tannous from another room, which I found disrespectful and unprofessional. Patient privacy should always be a priority, and such information should be recorded in the patient's file rather than announced publicly. Unfortunately, my recent visit was even more disappointing. The same dental professional, who appeared reluctant to perform my cleaning, initially attempted to pass the task to another staff member. When that was not possible, she proceeded with my cleaning but continuously expressed reluctance by making remarks such as "Oh, Jesus, help me." Throughout the procedure, she frequently left the room, leaving me with my mouth open for prolonged periods. She completed only part of the cleaning while repeatedly stating that she did not want to continue. During the process, I began coughing (after alerting her) due to dryness from keeping my mouth open for an extended period and my already existing dry mouth condition. When I informed her that I needed a brief break, she reacted aggressively and abruptly stopped the procedure, stating loudly "I am not doing it". At the reception desk, she further exhibited unprofessional behavior by openly discussing my dental condition in a rude and inappropriate manner. Such conversations should be handled with discretion to maintain patient dignity and privacy. This experience left me feeling disrespected and shocked by the lack of professionalism. Patients seek dental care to improve their oral health, not to be treated with disregard or embarrassment. Given the high cost of dental visits, it is reasonable to expect professional and respectful service. Unfortunately, my recent experience has led me to the decision not to return to this facility. There are many other professionals who treat their patients with the care and respect they deserve. I strongly believe that the staff member in question should undergo further training to ensure a more patient-centered and professional approach to care. I would not recommend this office to others, or at the very least, I would advise avoiding this particular individual. read more

Our family went to Dr Halsema for many many years and have been very happy with Dr Tannous since she took over the practice. Dr Tannous and her staff go out of their way to take care of their patients in so many ways. They are thoughtful, kind, professional and efficient. I cannot recommend this practice enough. read more

My family started coming here in January. We have all had cleanings and some minor dental work done with no issues. I was told they were in network with my insurance company. I asked this question before any work was done. I assumed I was given the right info and they were in network because why wouldn't the front office billing manager know that? So imagine my surprise when I was told I owed a large amount of money for cleanings and other work I thought was largely covered. Well, as it turns out they were not told by the insurance company they were dropped out of the network. I'm not an insurance expert, but to me that's more of a reflection of the insurance company than this business. I received a call from the business manager today, and he and the practice in general went above and beyond to rectify the situation. It was explained to me that I am a valued customer regardless of whether I can continue seeing them due to the insurance issue, and that they wanted to make things right. This says a lot about their integrity. After a lengthy conversation and the business manager patiently explaining their difficult position with the insurance company, we came to a fair compromise. I really hope my family can keep going back to them in the future and have it be covered by insurance. I can now honestly say I recommend them without reservation. Just do yourself a favor and check to make sure your insurance covers it. If not, this dental practice has an insurance solution of their own and you might look into that as an option. read more

I was sorry to lose Dr. Halsema to retirement after over 25 good years with her, but I am now thrilled with the care Dr. Tannous is providing. She replaced a 60 year-old filling and I was amazed at how fast she works! If you are apprehensive, know that she is highly efficient, skilled, great at minimizing the discomfort - and faster than any dentist I've ever had. read more

Great patient care and up to date equipment clean facility skilled staff and amazing Dr. Tannous

Simple the best! Dr. Tannous and all the staff are so caring and professional. Can't recommend this clinic enough!

I started seeing Dr. Halsema in the late 1980s. A few years later, I moved to Texas, where I lived for more than 20 years. While there, I looked high and low for a dentist like Dr. Halsema. I found some very good ones but none of them could hold a candle to her. So, in 2011, I moved back to the area so she could be my dentist again! OK, OK, you're right. That may be stretching the truth just a just wee, little bit. But I really was in Texas for over 20 years and moved back home in 2011. One of the first things I did when I got settled was to look her up, and was happy to see she was still practicing here in Indy. So I made an appointment and am a happy Dr. Halsema patient once again - with clean teeth, no less! She and her staff are just as wonderful as I remembered. read more

Dr. Halsema is the nicest kindest dentist I've ever had! She really takes her time with you and doesn't rush the exam and genuinely wants to get to know you as a person, she's honest as well! I recommend her to all of my family and friends read more

I'm a new patient of Dr. Halsema and am very impressed. The office is very modern, the care top-notch, and every member of the staff is very friendly. I would definitely recommend this dental office. read more