I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

The initial visit was great. When I needed something major done, the "bed side manner" was less…read morethan desirable. There was no explanation regarding the steps to the procedure, the dental assistant forced something into my mouth without asking me to open it, and I wasn't given instructions on what to do going forward until the next visit. Please take the time with each and every patient to explain what is going on and what they can expect.

I made an appointment here to get a 2nd opinion on some work I needed done. I felt 100% heard and…read moreseen by the staff and dentist here. I made an appointment with Martin Dentistry because of so many great Yelp reviews. Even though it's a 35 minute drive out of the way for me, I would 100% come again for future cleanings and dental needs.

Very "memorable" experience…read more I booked my appointment months in advance and confirmed when prompted. Somehow, the appointment was changed to another date after my confirmation -- with no call, no explanation, and no notice. Impressive system. I drove nearly two hours in snowy weather and arrived on time, only to be told my appointment no longer existed that day. When I calmly showed proof and tried to explain, the staff's response was eye-rolling, visible impatience, and zero effort to help resolve an error that was not mine. I was left feeling dismissed, unwelcome, and frankly uncomfortable. I can't say why I was treated that way, but it's hard not to wonder whether appearance or background played a role when basic courtesy and professionalism disappear so quickly. When I asked for their names to document the incident, they refused and told me to leave. If accountability, communication, and respectful treatment matter to you, I'd suggest confirming things multiple times -- and maybe still prepare for surprises.

Dr. Johnson was recommended by a friend when I pointed out dentists are like mechanics, you really…read moreneed one you can trust. She had also moved here and had the same worries, but her old dentist recommended Dr. Johnson when he heard where she was moving. I had the same dentist for over 30 years, and he retired.... I saw a few before I found Dr. Johnson. He and his staff are such a good fit for us, that I brought my three young children to him, too. They all were very excited and happy with the whole visit. In fact, my 3 year old asked to go back- today! I appreciate that he doesn't try to convince you to do unnecessary work, like so many corporate coupon dentist offices push. We recommend him highly!

My wife and I have been patients of Dr. Johnson since we moved to Indy in the early '90's. He has…read morebeen nothing but fantastic in addressing our dental needs over the years. He is genuinely caring and during all procedures makes certain that patients are comfortable throughout. Dr. Johnson is very skilled at replacing fillings and crowns. He is very thorough and his work is true artistry. His facilities are first rate and are complete with the newest dental technology. Finally, his staff is top notch. They are knowledgeable, friendly and efficient. His practice is absolutely one of the best.

The office staff is incredibly friendly and Bernice was wonderful. They provide excellent care and…read morecommunication, a very welcoming atmosphere and efficient. I truly appreciate how they value my time as much as their own. Dr. Springhetti is very personable.

Such an amazing first experience! I stopped in and instantly saw a mini chalkboard "welcome" sign…read more in the lobby with my name on it, as well as the names of the other patients visiting that day. Such a sweet touch. The staff at the front desk were super friendly and I liked how they texted me the forms to fill out during the week leading up to the appointment. I therefore didn't need to arrive early, rather right at my appointment time. I had hygienist Liz and she was so friendly too. She was very informative, explaining everything she was doing and why as we went through the appointment. I had put in the form that I was potentially interested in whitening, so she shared all the information with me (you can do it at home or in office). They also had a welcome package and folder for me with a free toothbrush kit. When I left, everyone told me to say hi to my husband who'd just been in the week before. I was so surprised that they remembered his name and cared enough to bring it up. My teeth feel super clean and I feel relieved to have found a new dentist!

Dr. Patel performed a root canal on one of my molars today. She was very compassionate while also…read morebeing upfront about the potential loss of the tooth. I think the prices are a little high but not completely out of line with other dentists. When you take into account the fact that they were able to see me quickly for consult and for the procedure in on the same day, the convenience was valuable. All of the staff were very friendly and I felt they did a professional job. In fact, if they were in network for my dental coverage I would not hesitate to make them my primary dental office.

after someone i know visited , he got 3 teeth pulled in the back & has visited the ER 4+ times &…read morewent back to the urgent care due to continued bleeding, extreme pain for two weeks straight both places stated there was nothing wrong. Had to do another visit with the emergency dentist in which they stated the dentist(s) did "rough work" which has cause more harm then good, & it was infected .

The start of the appointment was great. Everyone was super nice, it was very warm and inviting. My…read morehusband hasn't been to the dentist in quite some time so we were looking forward to having this as his primary dentist for regular appointments. After the appointment, when it came time to pay, we were shocked to found out they wanted over $1,000.00 for the crown. I knew it sounded off and I started to question the receptionist about it. What I'm confused on is why they didn't give my husband or I before the appointment an estimate sheet. I've never had work done on my teeth without seeing a rough estimate after insurance how much it would cost. Due to inflation, finances for everyone is tough so to be told we had no choice but to pay the full amount for the appointment, I wasn't too happy. I don't think we'll back for any future appointments.

I have been going to Dr. Isaacs for many years. He and his staff are great. This is painless and…read moremodern dentistry with nice people and they also work with your insurance to get the payments. Try it, you'll like it!

This was my first time visiting and it was a great experience. I have never left the dentist in a…read morebetter mood than when I arrived until yesterday. The receptionists were so friendly and inviting. I felt very informed during the entire exam. The hygienist and the dentist were both very thorough and I think all my previous dentists have failed me up to this point. We decided on a couple next steps and they were able to get all appointments scheduled and provided a cost breakdown on what I owe at each visit. Overall, highly recommend!

I have gone to the same dentist for 40+ years. My Dentist sold their business so I decided to make…read morea change. David Wood was recommended to me. I must say that my experience couldn't have been better, it was fun, professional & efficient, five stars.

My dentist and his assistant were top notch. All questions…read morewere answered, the dentist made me feel at ease, even if while shooting me in the mouth with a needle.

Went in for a very painful tooth from a botched filling by another dentist. When I expressed…read moreconcern w/Dr. Brooke Adler's recommended treatment plan, and wanted to discuss it some more, Dr. Adler became frustrated and lifted my seat and took off her mask and said "it seems like you don't want to follow through with my recommended treatment". I explained that I did desperately need to be treated, because I was in a lot of pain and my insurance, which covered the cost of the treatment, was expiring that week. Then she said that there wasn't time to do any treatment that day (even though she had just told me she could treat me and I had confirmed multiple times before when setting up the appointment that there would be time). All of this happened within the span of about 5-10 minutes. I said that I had made an appointment specifically for treatment that day (and had taken the time off and moved things around for the treatment). Then Dr. Adler said she would go talk to her office manager. When Dr. Adler came back a few minutes later, she asked me to get up and follow her. I asked if I was going to be treated, and she would only answer "The office manager will explain everything." When I arrived at the manager's office, Dr. Adler quickly left me there. The office manager handed me a referral from Dr. Adler to go see another dentist. I told the office manager that I had told Dr. Adler I did want to move forward with her treatment plan, because there wasn't time to go see another dentist that week. The office manager was arrogant and rude, and refused to help me be seen before my insurance expired. I was so devastated. I had never experienced a doctor or dentist refusing to treat me, or someone acting so petty and smug about withholding treatment from me. This was all bad enough. But then 2 days later, I received a 'Cease and Desist' letter from Pure Zen's attorney stating that if I didn't remove the negative reviews I had posted on Yelp and Google following my experience, that Pure Zen and Dr. Adler would SUE ME for defamation and 'emotional distress' caused by my bad reviews. This added insult to injury, as I was the one who had actually been hurt by this whole situation. I was (and still am) the one in pain and Pure Zen are the ones who were in the wrong. If anything, I should have been suing them! But I had wasted enough stress and mental energy on them already. I responded that I knew my rights and the defamation laws and that businesses cannot win lawsuits against consumers for recounting true experiences with them online. Their attorney began to argue back and forth with me about this via email for several hours the evening before NYE, and stated that if I did not remove the reviews, then they would sue me and I would need to hire a lawyer to defend myself. They were basically trying to bully me with the threat of significant legal expenses to take down my review. When I continued to refuse, citing that my statements were true and that I would defend myself in court if necessary, Pure Zen's attorney replied that she's "looking forward" to suing me and that she may also pursue defamation charges against her law firm (Taft), though I had not mentioned her law firm anywhere online before this. This put me under tremendous stress and anxiety that negatively impacted my holiday weekend, and has continued to stress me out these last few weeks. Ordinary people should not have to worry about companies and medical practices making them go broke if they refuse to allow their right to free speech be taken away from them. It's a form of legal extortion that is wrong and something I would never expect from a medical professional. So far, I have not received any court filing notice, so hopefully this group has come to their senses and dropped their outrageous legal threat against me. It is amazing to me that they didn't just apologize, own up to their mistakes, and work with me to come up with a resolution to get me treated. That's what any good practice would have done. I just hope that no one else has to go through this.

Wifey and I have been a patient here for years now and Dr Palanca and the staff have been really…read moregreat and helpful to us. Every easy to communicate and prompt with scheduling. Dr Palanca will explain everything to you on what you need to know and what would help and showing you the images on the spot helps a lot. As a patient, I just have to be compliant in taking care of my teeth and gums. My experience here has been great and will continue to be a patient here.

I've been here before in the past and today's visit was my favorite! When I first walked in, the…read morereceptionist knew my name and everyone who I personally spoke w/me, also called me by my name - the fact that they try to be personable, makes me feel like a person, not just another patient! Everyone was friendly and I felt well taken care of! Can't wait for my next appointment!

I have used DDS John Phelps twice in 12 years for an acrylic partial. I now live 2 hours away from…read moreIndianapolis, and was so pleased with my first partial, that I decided to make the several long trips to his office to have a new one made...yes, he is that good. I am a perfectionist, and needed a partial for my front teeth. I wanted a prosthodontist that was also a perfectionist. One that pays close attention, and has a good eye for detail. DDS Phelps is that person. He patiently endured with me until we got it right to my satisfaction. He uses quality grade materials that are better than that of a dentists, and some other prosthodontists. This current partial looks as perfect as it can get. The last partial that he made me lasted over 10 years. I expect this one to last a long time as well. DDS Phelps receptionist Ann Marie is excellent also. She is organized, polite, personable, and does her best to get patients seen around their busy schedules. The total costs was very reasonable, especially given the time spent working out the details and getting the bite correct and comfortable....which is so important. The entire staff at DDS Phelps office works hard to meet the intricate needs of their patients. I would highly recommend DDS Phelps to meet any of your detailed, cosmetic dental needs.

Dr. Phelps and Kirk are true artists. Ann Marie and Markita keep everything running smoothly. All…read morewere a joy to work with. I was referred to Dr. Phelps by my family dentist after he and my periodontist ran out of options to fix failing crowns (4 upper front teeth). The consultation was clear, follow-up was prompt, and expectations were set. For the next 6 months I spent quite a bit of time with Dr. Phelps and Markita getting implants. They communicated well, kept me at ease, and truly cared about the quality of their work and my long-term satisfaction. Appointment reminders came via email and text. If needed, assistance was just a quick email or phone call away. For the first time in years I want to show off my beautiful smile - a positive life-changing experience! I'm glad the procedure is over, but sad that I don't get to see them often anymore. Good people.