They suck!! They are over priced, and they take took long on simple services. I had my transmission serviced by them a couple of years ago, and I've come to find out that instead of putting transmission fluid, they put in motor oil. Anybody that knows should know the difference especially since they are two different colors!!! Transmission fluid is red and thick, and motor oil is a brownish color. Guess which one was found in the transmission pan?? Yup motor oil!! So yes my transmission went out on me thanks to these people!! They don't even deserve a star!! read more

Went in today expecting to do business. Needed some new tires & asked Jon 'what's the best deal he can give me.' Threw me a surprisingly high price, so I walked out & he offered me $100 lower which was much more competitive. Did not like the fact he was trying to get over on me but then again business is business, right? I took mine's elsewhere and got a much better deal down the street at Serramonte Firestone. This one is privately owned (Pacifica) so anything goes! I hope this helps. Won't be coming back here unless it's a last resort! read more

Sold me $200 worth of brakes that I didn't need to fix a rubbing noise in my Lexus. It didn't.

Terrible Shop! Put my 1979 Trans Am in for a smog pump and belt, they told me the state computer evap test was down .... day after day, finally on the 5th day I threw a fit and asked if they could take it next door to get smogged. They couldn't, it was against their liability...the smog shop came and got it and it didn't pass. They couldn't fix it as they were a test only shop. Firestone wasted 5 days and I'm pissed. Worst service ever. Never again. read more

I took my Mini here last year to replace a run-flat tire that had been punctured. I had gone to the Firestone at Serramonte and was less than wowed over with their service, specifically that they didn't tell me that it was possible to insure run-flats (they supposedly can't be patched like a regular tire... more on that later). A few of my other tires had worn in an unusual manner. Firestone said it was because the car had needed an alignment, and that they needed replacing. More on that later too. In addition to replacing the tires Sanford Firestone said my brake pads were worn and needed replacing. O.k. After the brakes were repaired my flat tire light continued to come on. I took the car back in but they couldn't figure out what had gone wrong and recommended that I take it to one of their friends. Since their friend was only open weekdays from 9 to 4, I took it to a mechanic I trust in Marin. Turns out that Sanford Firestone had broken the flat tire sensor while fixing the brakes. The cost out of my pocket to repair this was $300. They also told me that Minis need a four wheel alignment and that Sanford had only done a two wheel alignment. That was another hundred bucks. Fast forward to a year later. My tires are scalloping again for some reason. My mechanic in Marin does a diagnostic and tells me this is because my bushings are uneven, causing uneven wearing on the tires. So I need to replace the tires I bought a year ago. These tires are not cheap ($225 plus each). Now, it's not Sanford Firestone's fault my bushings were uneven. But they didn't bother to check this as a possible cause and assumed that the fault was my wheels hadn't been aligned (while they themselves did an improper alignment). They also misinformed me that run-flats cannot be repaired; my tire people in Marin told me that they could patch a run-flat 60% of the time unless it was printed on the tire that it couldn't be (this was NOT the case). So ultimately between their busting my flat-tire sensor, selling me tires when my old one could be patched and not bothering to check the bushings (resulting in my tires needing replacing a year later) I was out over $1,000 because of their shoddy service. I do not recommend you take your car here. Regarding the reply written by John S. Sanford: My TPMS system damaged by running a flat tire? This is something new. It seems to contradict the purpose of having run flat tires. My other mechanic (Mellow Motors in Marin) told me that my TPMS was probably damaged by ineptness caused by your brake job. I remember that you used your $1200 scanner and were unable to find out what was wrong with my system, which was when you recommended me to another garage. As far as being never satisfied: I am VERY satisfied with H & J tires in Marin, who sold me by replacement set of tires. Rather than waiting for a yelp review to explain proper tire maintenance to me they set up a FREE 4,000 mile rotation for the life of the tires that is included in the purchase price. Do you do this? read more

I moved to Pacifica (across the street from Firestone) in 1999. Since the shop was across the street I began using Sanford Firestone. Then I moved to Walnut Creek for a couple of years, disliked the city immensely, and moved to Daly City, again across the street from Sanford's shop. Needless to say I began using them again. These guys are great, they're professional, courteous, wonderful sense of humor, and get the job done at the time they said it would be done. They have taken care of my tires, fixing and or replacing them and balancing. Today they replaced a tire in record time and this is why I go to Sanford's. If you want your car inspected, fixed, looked over, new tires, balancing, aligned, brakes, etc. then you want to go to SANFORD FIRESTONE. YOU WON'T BE DISAPPOINTED read more

I'm surprised to see so many poor reviews here. My husband and I have been taking our cars here for about 10 years, and they always do a good job, have the car done when they promise it, and offer fair prices. Friendly customer service too. I trust them for my general maintenance and tire and brake needs. read more

They said: Your oil cap is broken, you need to repair it. I said, "No." They said, "Well, too late, we already replaced it. You need to pay for it, or we won't release your car." read more

I love going to this shop! The front desk is always there with a smiling face to help you as soon as walk in. Been coming to this shop for 5 years and they always fix whats wrong, and go above and beyond to warn me about future risks with my car. They encourage the job to be finished, but do not force work the on you. They always called to let me know how my car was doing, and this allowed me to plan accordingly. With no car, the staff even offers rides back and forth to their shop so you don't have to sit in their waiting room. Pretty sure this applies to only surrounding areas ( Pacifica, Daly City, San Bruno), but you can always call and ask if you need more information. Family owned and ran and there all there to help. The owner John is very straight forward and honest about the issues with your car. His cheerful son Chris, very polite and helped me choose the correct tires for my car. Anyone who objects to their outstanding service is outrageously wrong. The staff is there to help YOU, and remember that getting your car fixed is costly no matter what. They give you estimates on the needed work to your car, but never perform work without YOUR approval. Overall, the best shop in Pacifica. Helpful Notes:: -You can call ahead and make an appointment so you don't wait as long. -Complimentary Coffee (even tho Starbucks is across the street) -Star certified official Smog station (NO SMOG ON MONDAYS) && cannot perform smog checks on TEST ONLY cars. - AAA approved read more

Brought my car in for an alignment, notified the person I was dealing with that I had had new control arms and tie rod ends just installed, they said no problem adjusting These is included in the alignment, when I brought my car in for the alignment the story changed I was informed that extra time might be required resulting in a higher price, read more

I called on a Thrusday afternoon inquiring about 4 tires for my car. Rich, one of the staff members, told me that he or somebody would call me back on Friday regarding getting a quote on my tires because their computers were down. So he took down my number and the tire sizes I needed for my car. Friday comes and goes. I had no phone calls regarding my tires. I called them back on Saturday morning and spoke with Rich again and explained to him that nobody returned my call regarding my tires on Friday. He later proceeds to tell me that he did not work on Friday and apologized for the situation. He remembered who I was and what tires I needed. I was able to get a quote and get my tires done within the same day. Rich even threw in a free alignment, which I thought was very nice. Most places charge you extra for the alignment. I left a satisfied customer! I liked the customer service that Rich gave me over the phone and in person. When I had additional questions or concerns, he was able to answer them. He did not make me feel stupid for asking these questions. He was very patient and friendly answering my questions. 3 stars because they did not call me back regarding my questions; otherwise, I would have given them a 4 star rating. read more

Called at 545pm, 15 min before they closed. Asked if it was possible for them to change the bulbs on my headlights because they're out. Chris straight up tells me no, he's closing in 10 min. Well.... I guess I'll be driving without any headlights read more

Bad customer service. After making an appointment and showing up on time, was told that it would take about an hour. When I walk back over 40 minutes later my car is still parked in the same spot. Not even a mention when I go to sit down. After 5 minutes I walk over and one of the guys, looks like a manager, says it will be another hour! I explained that a courtesy call would have been nice as I could have run some errands or rescheduled had I known. Then he says, another two hours, as they haven't even started on the other car. Walked out, waste of time. Don't go here expecting things to get done on time or being even aware that they are wasting your time! read more

We agree with Todd S - Sanford Firestone's techs can perform a simple tire change but they are not a "complete car service" business. The knowledge has gone downhill. The grandson that's running it "Chris" really needs take a hard look at his mechanics/techs. You are wasting your time and money if you go to Sanford Firestone - go to Tony's in Pacifica or Simon's Autowerks in Pacifica.........their prices are better, techs/mechanics have the knowledge to troubleshoot - (Sorry John @ Sanford's - your guys just don't have the knowledge). Jim read more

I know the saying goes " you cant please everyone" .... well Chris always makes me feel like Sanford did their best...I like the fact that they remember my name when I walk in and got my avalanche taken care of....so regardless of what I see in the form of negative reviews im always pleased to do business with them. As a owner of a garage door company I do know that customer service and quality work is a must and I give all high marks to Sanford Firestone...thanks guys read more

I was very pleased with the service they provided. I needed new tires and talked to Chris who took the time to explain to me the different tires that were available and which ones would be suitable for my car. Also, Richard, who ran the front desk that day was very helpful as well as friendly. Finally, as an added bonus, they were able to identify this annoying sound that I noticed whenever my car was on idle. The dealer was unable to figure out where it was coming from as well as another mechanic I took it too; but they identified the problem--minor hood adjustment-- and fixed it at no cost. read more

The dad is a good mechanic, but the apple fell far from the tree as the son has no clue. He claimed the upstream 02 sensor was downstream and downstream was upstream, essentially costing me a couple hundred bucks and wasting a lot of time. read more

I was badly in need of an honest, quality mechanic to do some long-overdue repairs to my 1998 Accord. I knew two people who'd used this place for some very minor things, and both got over the top service from friendly people who treated them as if they were longtime customers even though it was the first visit for each. I, sadly, needed about a thousand dollars worth of repairs, so I can't claim I was in the friendliest mood in dealing with these folks. However, from the moment I walked in, they were warm and friendly and genuine. The only name I got was Christina, who was welcoming and made me feel I was in the right place. To complete this overly long review, I recommend Sanford Firestone wholeheartedly. Excellent auto service by good people, a combination all too rare these days. read more

I've had good service from Stanford. Quicker to finish up than they estimate, a ride to and from my home, or I can bring my computer, or get some shopping done in the plaza. My domestic accomplice has also had good service with this shop. These are our Tire Guys. Oh, I'm not in Belmont any longer - the ride to and from is to Pacifica! read more

Sanford is one of the last honest car repair and tire shops in the Bay area. They gave us a great price on 4 new tires. Chris and team also called and advised on alignment before they did any of the work. Of course we needed alignment, never had new tires on the truck. We found them a few years ago from a golden reference in Pacifica. I suggest you call and get an appointment because these guys are busy (because they are good). read more

Too bad theres no option for no stars, terrible service, rude customer service if you want to call it that. Ridiculously overpriced labor rates.... Charged me over $400.00 to inspect my vehichle, stated there was nothing wrong, vehicle broke down two days later.....the mechanics are unknowledgable in american cars or the american english language. The reviews here are obviously from friends and family, dont buy into it people, avoid this place at all cost. There are other more ethical establishments, who wont lie about conducting an engine diagnostic and then foot you with a bogus bill. read more

I was quoted double the the price compared to all other shops I called for front and rear brake pad replacement. I would provide my own brake pads and no rotor replacement. I went once before to get an alignment done and they couldn't because my tie rods needed replacement. They were friendly, no doubt about that, but I recommend getting multiple quotes before going with these guys. read more

I got my alignment and balancing done here after I got a lift and everything is great. Reasonably priced for their labor. Took it in and they just left it locked out for me which is perfect since I don't get off work till 8:30 some days. Great people running it also in the front office. read more

This is a family run business that cares about customers. They are busy (because they are good). I suggest making an appointment. Customer care, quality, and price cannot be beat. For tires, you are not going to find a more honest and fair price in the bay area. Chris and team always call before doing anything or if anything changes with the service that was scheduled. read more

if you're looking for customer service, i wouldn't go here. went in for a transmission fluid flush, was quoted $165.00. I'm fine with that and went to eat nearby. When I come back, I am informed that my transmission can't be flushed for some reason. they drained and refilled my transmission anyway without asking me, then tried to charge me $110 for the privilege. manager claimed they tried to call me but my caller I.D. proved that to be a lie. service writer AND manager began trying to blame ME for them not knowing what vehicles they can service with their equipment. for some reason it was my fault for bringing in a car that they couldn't service. i was informed that i should have known they couldn't do it, and that i was being unreasonable for expecting them to know what they were capable of doing (which appears to be very little). when i point out that i didn't approve what they did to the car, they become indignant, and the woman service writer throws my key across the counter at me and begins yelling that the service is free, to just get out of the store. now i'm ok with free service, but what i am not all right with is POOR, DISRESPECTFUL, CONDESCENDING, and INCOMPETENT service. Not the mechanic, he just did what he was told. A freakin' trained monkey could have done what he did. the whole scene degenerated to a name calling session after the manager said to me that, "YOU PEOPLE are always looking for something for free". it was quite to the contrary; we tried to purchase a service. i was even willing to pay them for doing what little they did, i was just hoping that i could get a break on the $7.75 per quart of ATF and 60 dollars labor for cracking open a drain plug, retightening it, then pumping in 7 quarts of bulk oil pneumatically. i could have done this at home on my own for 25-30 dollars or less. i still don't know what they guy thought he was pulling or why he would go to the "you people" thing. at one point he even said to me, "i could have told you that we did do the flush..." like him not doing that somehow justified the attempted gouging they pulled. it's clear what happened here; the mechanic, based on the info given him by the inept service writer, drained the trans fluid before checking to see if they had the proper equipment to flush the transmission of my year, make and model. then, having no choice but to refill my transmission, they tried to pass on the cost of the mistake to me. had i known nothing about cars, i would have likely just paid it without knowing what had just happened to me. however, i spent 20 years in the automotive industry selling parts over the back counter at an auto dealership. that means i sold parts to the service department of the same company i worked for. the things i've seen covered up you would not believe. i was fired once for pointing out to a customer that his vehicle was unsafe to drive as repaired by the service department. my point is, i know a questionable excuse when i hear one. there's more, but i'm sick of thinking about it. read more

Treated like a the Princess I want to be. LOL. This place gives you service like the old days. All I heard was "Yes we can help you". Often at business's I hear...you will need an appointment, I"ll have to order that, can't see you until tomorrow...ect. Their phone was ringing, other clients were walking in, busy shop. I was told to give them 1 hour to do my repairs, done in 45 minutes. I was out of town w/ car trouble. They made my day. I wish I could have them as my regular mechanic, they are a FULL SERVICE SHOP read more

The people at Sanford Firestone are honest, friendly, and efficient. I stopped by to have my car checked. Turns out the engine rock cover had come loose and was dragging. They fixed the car right away -- free of charge. I will be returning to have my tyres and brakes , foresure! read more

Great service, friendly staff. They took me in to get my breaks done on a Saturday without an appointment. Highly recommend them for your car needs. read more

I had to get new tires mounted and balanced last minute. Courteous and sincere service from drop-off to pick-up. Communication was to the tee and service was quick and smooth. read more

I really like this location because it's super close to home and the people are helpful. It's also a plus that I'm not getting ripped off here. Chris helped get me some good tires for a good price. Thanks guys! =) read more

I've been bringing all of our family cars here for over 20 years, that's a lot of repair work. I trust John and his employees totally, this is exactly the kind of place you hope you'll find - where you can have a long term relationship that you can trust with the guy who fixes your car. I only remember one time a repair wasn't quite right in all these years, and as soon as they became aware of it they took care of it with sincere apologies - 1 misdiagnosis with all our cars in twenty years is a pretty good record. A family owned shop gives you a lot more consistency, and I have always felt the pricing was fair. I would go here over the dealership service shops for almost all my service needs. read more

They seem to have no interest in their customers: they patched a flat on my Jetta, but when I went in today to let them know that the car was vibrating badly on the highway, they didn't apologize or offer any explanation, just "so, what do you want to do?". I'm switching to Pacifica Tires. read more

I just came in here for the first time over the weekend, minutes after realizing that I had a screw lodged in my front tire, and these guys were really accommodating. I heard them telling people on the phone they were booked for the next month but they still made time to patch my tire in under an hour on a Saturday. read more

Nothing in life at this day and age is free. Except air! Literally! I had a low tire on Monday morning on the way to work. I stopped by hoping to pay them just to fill it until I had more time to stop in and order tires. They wouldn't not take my money!! They informed me it was on the house and had me out there in 2 minutes !!! Customer service is key! They have my vote! read more

Thank you once again Sanford Firestone for always being so reliable, affordable, convenient, and helpful with all my vehicle needs! You saved the day again! It is nice to know there are honest mechanics out there! read more

THEY DON'T HONOR COUPONS FROM FIRESTONE EVEN THOUGH THEY ARE FIRESTONE. Could get an oil change at the dealer for the same price. Overheard dealings with an elderly customer and dishonesty with regards to appropriate cost for services may be a problem. Won't be going back. read more

I called this place today to inqure for wheel alignment, The person who took my call was Christine. Christine has no customer service. I ask how much is for a wheel alignment and she responded like she is not really excited to help me. She didnt even mention to me if they have any promotion. I was ther one who ask for it. So I decided to taek my business to other palce, because why would i give them my money if already on the phone they are giving me a bad service. read more

I never received a call confirming my online appointment. I decided to show up at my appointment time anyway. They were unable to see me but luckily they had a time slot available for 2 hours later. I came back, dropped off my car, and the service was done pretty quickly. Don't book appointments online because it doesn't seem like anyone manages that process but they got the work done that I needed. read more

Rich and Chris know their stuff! Every time I come in they go above and beyond to provide their customers with great service. Thank you for always taking care of my car! read more

This morning when I was going to get in my car to go to work I noticed that one of the back tires was flat. I have a mechanic who has been taking care of my car for years but since I was in a rush I had no other option but to look for nearest tire shop. I was lucky to end up at Sanford Firestone in the Fairmont Center where I could get my tires replaced. Chris Pinales was very informative, honest and he did not try to upsell me, instead he did his best to get me the best deal. I am impressed with the quality of customer service I received at Sanford Firestone, despite the volume of their business Chris could still offer me a same day service and did a great job at a very reasonable price. read more