I should have listened to myself before scheduling with this office. I have never ever been charged…read morefor miscellaneous testing (only one type so they don't dilate your eyes) like this office does. THINK TWICE before scheduling here. The ophthalmologist was fantastic, the billing/insurance/front office is either 1) misinformed or 2) not being forthcoming with how much they will charge. I was reassured over and over that although my insurance told me I would not be covered, by someone named Janelle that 'I promise you, it's ok and we'll take care of billing it correctly so it will be covered. If the staff doesn't do it correctly, ask for me". Well, it wasn't AND there are apparently two Janelle's in the office... so no one wanted to take responsibility for the statement made. Do yourself a favor and go into Gresham or the other Sandy eye clinic. I will tell everyone I know that they need to avoid this clinic - not because of the care, but because of their billing/sheistyness/and dishonest staff. I just paid 140.00 more for their services when I was told many times there would not be extra charges because of the way they would bill my insurance. Just don't do it. P.S. I know what I'm talking about - I have worked in the healthcare industry including billing and A/R my entire career and I KNEW something was off.

Dr Turin and staff are very professional. Dr Turin asks questions about your vision and he takes…read moretime to listen to your concerns. I've been a client for 4 years now and I would recommend them to anyone looking for a good home town eye clinic. Nice staff and doctor.

I had to go in for an urgent matter and I absolutely am so glad they accepted OHP! I was seen the…read moresame day I called and they called when they had a cancellation even! So I was seeing an hour early. I'm guessing it was the owner that took care of me and she was absolutely amazing. Her stuff was so friendly and the cleanliness of this place was so welcoming. I absolutely love this place and glad I found such an awesome place to be seen and stay a customer! Also a HUGE plus for me personally, this is a WOMAN OWNED BUSINESS! And is SUCCESSFUL

Dr. Annie and her staff are great! They went above and beyond in working with my insurance! Staff…read moreare knowledgeable and very friendly. Dr. Annie's exam is straightforward and efficient. I cannot recommend this team enough! They were even able to get me a sweet deal on a pair of glasses!

The most comprehensive Eye exam in years! I was sincerely impressed with Dr. Bong and his staff. He…read moregave me such a thorough examination, explaining each step in the process. His staff was very helpful and eager to answer my questions regarding contact lenses and my Spectacle Rx. I left knowing I was in the best hands with Dr. Bong at the helm! Janelle is great with top notch communication. I will never take for granted my amazing gift of sight!

My wife scheduled a routine annual eye exam with Cascade Eye, but the visit was later classified as…read morea medical exam without her knowledge. Prior to the appointment, she was asked about medical insurance, which caused confusion, as this was an annual routine eye appointment. I called the office seeking clarification, but Dylan could not adequately explain why the visit was billed as medical. I was told the office manager, Chrissy, would call my wife the next day, but no call was made. When I followed up that afternoon, Chrissy stated, "I had no intention of calling or apologizing because I was too busy doing other things and credentialling another doctor." Chrissy had time to listen to the recordings of my wife making the initial appointment and my conversation with Dylan, talk to the front desk staff, talk to the examining Optometrist, and review the billing for the visit, all prior to our phone conversation. During our conversation, Chrissy fabricated that my wife "came in concerned about her cataracts and eyelids." This is flatly untrue. Rather than addressing our concerns, she focused on my tone and accused me of being rude and condescending. She also minimized our concerns by stating that, "the medical portion would likely be covered and that we would not receive a bill." We have still not received a clear explanation as to why a routine vision exam became a medical exam. During the exam, the doctor confirmed my wife's existing cataracts were unchanged and briefly discussed drooping eyelids, which my wife declined to pursue treatment for. At no point was she informed that the exam was being converted to a medical visit. My wife has been a patient at Cascade Eye for years, and her cataracts previously documented during routine exams, without the visits being billed medically. We feel it was disingenuous that she was not informed of the change in billing status and was asked by receptionist Kathy to sign treatment consent forms after the exam. My wife has since called the office and requested an itemized bill from Dylan. The staff's poor communication, inability to answer billing questions, and dismissive response to our concerns caused unnecessary confusion and stress. Instead of receiving an explanation or apology, we encountered contentiousness and contradictory information, including statements that previous visits were not billed medically because a prior doctor had "shoddy paperwork.". We invite the clinic owner to listen to the conversations I had with his staff on August 11th & 12th. In particular, the office manager completely failed to represent Cascade Eye in a professional manner, and instead deflected blame onto the front desk staff, previous doctors, my wife, and myself. This was an awful patient & family experience filled with unclear, dishonest staff communication and misleading billing. We would not recommend this clinic and will absolutely be seeking eye care elsewhere. Catrina C

Dr An did a great job in determining my needed eye glass prescription. The staff were very friendly…read moreand accommodating. Just picked up my new glasses and the prescription was correct and the glasses adjusted correctly to fit comfortably.

I love this place! Wish I found them sooner!!!! absolutely amazing! They were so nice, quick and…read moreefficient to try to help me get the correct prescription and glasses. They also took their time. The only thing I wish is that I got my glasses. I was quoted 2 weeks but I still haven't gotten them. It's been a little over two weeks. But that's my only complaint. Other than that I love this place!!!

First of all, Dr. Nguyen is incredibly knowledge and provides very clear, concise, and…read moreunderstandable explanations for diagnoses. He also spent an extra 5 minutes at the end of my appointment explaining how my insurance covers contacts vs. glasses and what the pricing difference would be. I initially planned on getting contacts, but he walked me through the EXACT cost for the lenses I would need without insurance coverage (almost $1000) AND told me how I can find cheaper contact prices to pay for out of pocket. Also, Kevin in the front office is an absolute delight! He helped me find good frames and provided very helpful and honest feedback in a professional manner while looking for a frame that would fit my face well. They provide reminder texts before appointments, are open on Saturdays, and are so incredibly kind and professional! Will never go to a different optometry office again!

My original review is below, and it stands, but I reduced it by one star because I am tired of both…read moreof my pair of glasses that I got from here keep falling off my face every time I look down. A proper fitting glasses is an important as proper lenses... The place is welcoming and friendly. The inside is  well decorated. The business is run by the two owners which means that they care. The doctor took his time and went the extra mile to confirm his diagnosis. They have a good selection of eye wear including high end selection. They even mocked up the bifocal glasses with take to make sure that I am comfortable. They have all the fancy equipment including a machine that measures the fit by wearing a fancy thing and taking a digital picture of the face. They also don't use high pressure tactics to sell you frames. There's a private parking lot, so don't worry about door dings. Come here...

I would avoid using West Linn Vision Center. They spammed me incessantly for two years after having…read moreone appointment and didn't respect multiple requests to be removed from their email list. They use deceptive practices including setting up actual appointment times for you without you even requesting one. When I expressed surprise at having an appointment day and time set up for me without my request, the receptionist said they just do it annually for the clients. When I finally decided to ask for an appointment two years later, they didn't return my email for over 2 weeks. I'm going elsewhere from now on.

Great service. Easy to get appointments. No parking issues at all. Front desk girl was awesome,…read moreshe helped me to choose a glasses.

Fast friendly service, they eye doctor is the friendly uncle type. Made getting my daughters a fun…read moreexperience. Very affordable, highly recommend. I drive all the way from The Dalles to see him.

From the owner: Located in Stevenson, WA. Stevenson Family Eye Care provides thorough, attentive eye care services…read moreand an extensive selection of fabulous frames. We offer caring, personalized service to customers with a strong sense of aesthetics. At Stevenson Family Eye Care, your eye examination is performed by a certified optometrist, who will test your vision and perform additional tests to identify any medical issues. Our eye care services include: Eye examinations Dry Eye / Contact Lenses Eye Glass Repair Onsite A great selection of eyeglass lenses and frames The most fashionable sunglasses Eye Med & VSP Accepted By staying up on the latest advances in eye wear technology, we're able to clearly explain the different options and point you to the solution that's right for you. Whether you need a vision check-up, new glasses or contact lenses, we can help. Call Stevenson Family Eye Care today to schedule your appointment.

Great staff and optometrist. I had a thorough eye exam today. In June, we moved from Minnesota,…read moreand we are lucky to have found this place. Initially, I went to Walmart. Walmart replaced my nose pads, and I have had nothing but problems with the pads. They have broken twice. After the eye exam today, they replaced my nose pads at no charge. Walmart charged $1.88 per pad.

Good doctor. Pleasant experience…read more They must have a hard time figuring out insurance though. I was billed $190 for my annual vision exam that they said would be covered. I will be going somewhere else from now on. I don't like surprise bills.

This is a great company to do business with. They are straightforward and their customer service…read moreis very good. I can highly recommend the company.

Went here for our eye exam. The Doc was super fast. Great…read moreselection of glasses for suck a small place. Receptionist was super nice.