Let me preface this review by saying that I have never even set foot in this venue. This review is based solely on the incompetence of the salespeople/receptionists and their poor customer service skills.
I have been considering this venue for my wedding despite the horrid reviews because I had heard it was actually a nice place for the price from a few family members and people whose opinion I trust. I guess I'll never find out.
I tried calling to set up an appt to view the space a few times in one day. Never answered the phone MULTIPLE different times throughout the day and voicemail box full. Okay, no big deal. I sent an online inquiry in hopes of getting a quicker response. About 20 minutes after my last attempt at a phone call, I received a call back from a very curt young girl saying, "This is The Sands at Lido Beach, did someone call here?" ........... What?
I told the girl I was looking to make an appointment for my fiancee and I to come and see their facility. She replied ,"Ok, for what?" Ummmmm... our wedding?
She proceeded to go through the motions asking me all of the standard questions ... how many guests are we expecting, what time of year, would we be having the ceremony there, etc. Then she said "OK, I'll have a banquet manager get back to you." I asked her what for, and why, since she already had all of my info and I just wanted to secure an appt time seeing that we have very tight schedules and only a small window each week available for us BOTH to see the venue. I asked her why couldn't she give me an appointment. She replied , "The banquet managers do that." I told her in response that I very specifically need a Monday appointment. She told me that would be absolutely fine and to wait to hear back via email or phone call from the manager with an exact appointment time.
Flash forward two days, I get a completely unrelated automated email from the website inquiry I had sent in. I replied to it and explained my situation to Nicole, and told her I was awaiting a tentative appointment time on a Monday from the "Banquet Manager." Nicole replied and told me that no one is in fact at the venue on Mondays. I quickly wrote back and told her I was told that Monday would be fine. She responded and chose to ignore the fact that I was given the wrong information, no apology, and asked if I would be available Saturday night. I told her the earliest we can make it Saturday night would be 7:30 pm. It took her about another two days to respond and she told me someone would be available to see us Saturday at 6:30. How does that help me???!! I wrote a final email to her explaining how unfortunate it is because Monday is really the only convenient time for my fiancee and I. I also gave her two other days we would be available. She never wrote back.
Now I'm sitting here calling The Sands to try to reach someone, no answer multiple times, and voicemail still full.
Why on Earth would I hold my wedding reception here when the entire staff is unreachable for a week straight BEFORE I EVEN SEE THE VENUE??
Sands, if you don't want my business, I will gladly take it elsewhere. Wedding planning is stressful enough. I would never entrust our special day to you when you can't even get an appointment time straight or respond back to potential clients in a timely manner. How hard is that? Do you know how frustrating it is when you can't even leave a voicemail for a week straight? I suggest you hire some customer service rep PROFESSIONALS who actually care. The multiple other venues I have already seen on Long Island made setting up a time to view their space a BREEZE. I guess you get what you pay for. read more