Derek at JR flooring offered great customer service and was very punctual with the completion of…read morethe job. The hardwood flooring was installed exceptionally well by Florin. The carpets are beautiful on the stairs and hallway as well by Wayne. We are extremely happy overall.

I was put in touch with Melissa through a restoration company that I am using. We were supposed to…read morehave a meeting for selection and flooring measurements back in early May 2018 but had to reschedule twice - once cause of transit for me and second time cause she was ill.. Last I heard from her (asking me via email when she could come) was on May 28, 2018 which was approx the week after she recovered. Replied her via email the same day to let her know that my schedule was open and I can match her schedule. I sent her repeated text messages, emails and voicemails (never picked up her phone) every now and then for the next few weeks saying that was following up on my previous emails as I haven't heard back from her and would like to know when I could get the reschedule date. No response what-so-ever up till date (June 20, 2018). On the evening of June 20, 2018 I called the office to check if she had been away from the office during this period of time and they say she wasn't and will get her to give me a call. Got a call from her half an hour later basically telling me "she is not interested in doing the job and had emailed me (which I had never received) to let me know and she doesn't know why I keep contacting her". 1st of all, this is my first time hearing that a company representative accepting a job to a point of scheduling for selection and measurement to suddenly cancelling without due notice and reason. 2nd: Why she would think I would bother trying to reach her to see her availability (via text/call and emails) had I gotten that email she allegedly sent to say she isn't interested in doing the extra job is beyond me. 3rd would be nice of her to have at least the decency to reply text messages or give me a call if she saw my emails/messages instead of ignoring them. Last but not least her very rude phone call was uncalled for! Delayed my restoration work for almost 2 months. This review is solely based on the customer service I've received from one of the employees in this company and by no means necessarily extend to the other employees or company as a whole.

We were on the search for someone to put down new flooring for us and decided to try Diverse…read moreFlooring. We were amazed at how fast and efficent and professional this company is, and they are extremely reasonably priced. They take great pride in their work and strive to make sure their customers are completely satisfied. The office staff and installer were all wonderful to deal with, we were treated like royality from start to finish. We have never felt so welcome in a business as we are there. For anyone needing flooring installed we HIGHLY recommend Diverse Flooring, you won't get a sweeter deal or treated better by anyone like you will with these wonderful people. It is so nice to deal with a local family run business here in Maple Ridge that gives it their all, it has been a real pleasure.

Our large 30 year old strata complex needed some updating so our contractor recommended Diverse…read moreFlooring for all our flooring needs. Shawn was very friendly, professional and helpful. He brought us samples gave us suggestions and sent us web sites to look at so we could pick the best flooring possilbe with-in our budget. Brian and his crew did a fabulous job installing it in a timely and professional manner. Once the install was complete Shawn and Brian did a walk through with me to ensure I was satisfied with their work, which I was! I highly recommend Diverse flooring.

Our experience was considerably different than that in the other review; although we are perhaps…read morecomparing apples with oranges. We are commenting on our 2022 situation as compared to one in 2012. Our experience was positive. Tyler was not high pressure, and he seemed more concerned about helping us with what we wanted and what we were willing to afford than merely a push and sell. The laminate and vinyl that we bought was a decently good price for the quality. It was a product that they regularly had in stock. Plus, when we ran into problems with our condo's elevator, End of the Roll and Windmill Flooring/Installation (installation company, as opposed to the selling of the products company) made efforts to be accommodating. Cam was our installer, and he was very concerned about doing a highly professional job. Estimate and final cost were respectfully close. Basically only the leveling material and baseboards varied somewhat.

The worst customer service ever. We had a small job to install engineered hardwood in our hallway…read moreupstairs. We were treated like our job was to small to begin with then when the installers showed up they were not equipped to protect our hardwood floors on the main floor or our white carpet on the stairs. We were told that was our responsibility. When we contacted the owner he was belligerent and told us he has never heard of such a thing. The worst experience we have ever had with a business.

Owner is flaky. Makes promises to get work done but doesn't follow through. Got vague answers as…read morewhen they may begin work on my job. Even though an in person follow up followed by numerous texts and phone inquiries did I get any firm dates. The storefront is cluttered and difficult to work through the samples and the owner always seems to want to be somewhere else. Don't waste your time as you will just end up wasting time

Salesperson helped us pick out tiles in our price range and got them us all sorted out quickly and…read moremade some really great suggestions. When we ran out of tile for the kitchen backsplash she even managed to get some extra tiles from their suppliers the next day, keeping our schedule on time and our cost down!

I had a 1 bedroom carpet installed by Nufloors, the installer showed up on time but was by himself,…read moreI had discussed at length there was heavy furniture and they would need 2 men. The sales manager had written a few notes while we were talking and I assumed he had everything arranged. I ended up helping the installer re and re the furniture, I am over 70 and have back problems, not impressed! Paul then asked me to pay 1/2 what the installer asked for moving the furniture. I would strongly suggest you consider where you buy your flooring .

What can I say about our third Reno with no floors Well…read morelet's start with my new rock star salesman kyle Glab This guy is amazing Steve is my favourite installer This company is the best in the lower mainland The only thing missing is a margarita maker in showroom GREAT STAFF, GREAT PRODUCT, GREAT SERVICE

I would avoid this store at all cost, poor service and poor outcome. Wasted a lot of money to have…read moreterrible looking floors

Fast response Installation right away…read moreNice staff Best price almost cheaper then carpet cleaning