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    4 years ago

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    JR Floors and Window Coverings - Rustic Legacy laminate flooring with ArmorMax finish in Sandcastle Oak

    JR Floors and Window Coverings

    (6 reviews)

    Derek at JR flooring offered great customer service and was very punctual with the completion of…read morethe job. The hardwood flooring was installed exceptionally well by Florin. The carpets are beautiful on the stairs and hallway as well by Wayne. We are extremely happy overall.

    I was put in touch with Melissa through a restoration company that I am using. We were supposed to…read morehave a meeting for selection and flooring measurements back in early May 2018 but had to reschedule twice - once cause of transit for me and second time cause she was ill.. Last I heard from her (asking me via email when she could come) was on May 28, 2018 which was approx the week after she recovered. Replied her via email the same day to let her know that my schedule was open and I can match her schedule. I sent her repeated text messages, emails and voicemails (never picked up her phone) every now and then for the next few weeks saying that was following up on my previous emails as I haven't heard back from her and would like to know when I could get the reschedule date. No response what-so-ever up till date (June 20, 2018). On the evening of June 20, 2018 I called the office to check if she had been away from the office during this period of time and they say she wasn't and will get her to give me a call. Got a call from her half an hour later basically telling me "she is not interested in doing the job and had emailed me (which I had never received) to let me know and she doesn't know why I keep contacting her". 1st of all, this is my first time hearing that a company representative accepting a job to a point of scheduling for selection and measurement to suddenly cancelling without due notice and reason. 2nd: Why she would think I would bother trying to reach her to see her availability (via text/call and emails) had I gotten that email she allegedly sent to say she isn't interested in doing the extra job is beyond me. 3rd would be nice of her to have at least the decency to reply text messages or give me a call if she saw my emails/messages instead of ignoring them. Last but not least her very rude phone call was uncalled for! Delayed my restoration work for almost 2 months. This review is solely based on the customer service I've received from one of the employees in this company and by no means necessarily extend to the other employees or company as a whole.

    End of the Roll

    End of the Roll

    (2 reviews)

    Our experience was considerably different than that in the other review; although we are perhaps…read morecomparing apples with oranges. We are commenting on our 2022 situation as compared to one in 2012. Our experience was positive. Tyler was not high pressure, and he seemed more concerned about helping us with what we wanted and what we were willing to afford than merely a push and sell. The laminate and vinyl that we bought was a decently good price for the quality. It was a product that they regularly had in stock. Plus, when we ran into problems with our condo's elevator, End of the Roll and Windmill Flooring/Installation (installation company, as opposed to the selling of the products company) made efforts to be accommodating. Cam was our installer, and he was very concerned about doing a highly professional job. Estimate and final cost were respectfully close. Basically only the leveling material and baseboards varied somewhat.

    The worst customer service ever. We had a small job to install engineered hardwood in our hallway…read moreupstairs. We were treated like our job was to small to begin with then when the installers showed up they were not equipped to protect our hardwood floors on the main floor or our white carpet on the stairs. We were told that was our responsibility. When we contacted the owner he was belligerent and told us he has never heard of such a thing. The worst experience we have ever had with a business.

    Eagle Tile - flooring - Updated May 2026

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