I mostly only shop ar this store however, lately I been going elsewhere because the employees don't know anything about pot. They thank the higher the the the better it is, it's not. They never look up what I'm wanting, they just look around say we have this and that. They are so untrained it makes me sick of how much money I spend their to not get what I'm needing. I need to go elsewhere where they actually care and look up what I'm needing and then discuss and make decisions. read more

Low quality bud at top prices (MA). One time bought an 1/8th that was missing most of its contents, got a refund but still a hassle. Don't waste your money on this crap, you're better off driving to a better dispensary read more

Last time customer here ! Politely addressed malfunctioning carts that have been drawing concentrate straight out the top and one of the tenders acknowledged there have been issues and sent me to a manager who had to call HIS manager who said I have 72 hours to raise issue. I buy multiple carts at a time and don't go home and stress test each of them for proper function. I lost a substantial dollar amount of product. I was offered a pack of rolling papers and a very kind apology and now my $3000 a year average expenditure goes somewhere else. A single fucking pack of rolling papers. A single $3000 dollar pack of rolling papers lmao ! Between under filled or malfunctioning carts and a couple light weights on some leaf , I would recommend finding a more reputable dispensary. When your dispensary knowingly admits to issues and still rips you off , they revert to being drug dealers. Idiot manager who had to be called probably won't care but I'd bet his boss doesn't appreciate money walking out the door. read more

Sanctuary Medicinals Gardner - Stay away ! 3 for 3 leakers and offered a pack of rolling papers for my wasted product. Clowns ! - Cannabis Clinics Near Me - Gardner, Massachusetts

If I could give this place no stars I would. This place is a joke. The staff is extremely slow, they make you wait in line for awhile. I went here once and waited outside just to tell me they were closed when they didn't open the doors for 5 minutes meanwhile someone was looking at me through the glass. I will never go here again I will also tell everyone I know not to go here. Awful awful awful !!!!! read more

While they have a fairly wide range of products, most are sanctuary brand. Their flower is dry and not really anything nice. They have alright concentrates, but in general they're one of the more expensive dispensaries in the state, and they only are that way because there's not enough local competition to knock them down a peg. They sell puffco products, but all at the most extreme markup I've ever seen for an authorized puffco dealer. The saving grace is the deals - don't go here without knowing what deal you plan to take advantage of, or you'll end up the one taken advantage of. read more

I absolutely love this dispensary! The staff is always awesome and friendly. I order online, zip in and if I want to grab a preroll last minute - no prob! They are always having some kind of sale and the concentrates are bomb. I usually stick to concentrates, cartridges, and edibles. Flower from dispensaries doesn't really float my boat so I can't speak to that. Thank you Sanctuary for all your kind help over the past couple of years. read more

Always Get the best treatment. The whole experience with this company is tops. Flower is my favorite.

I am going to keep this short because this place has already wasted enough of my time. I'm a 100% disabled vet. I went to register at the Gardener location because I wanted to try some new strains outside of my usual shop. sanctuary is an hour away from my house so I made sure I called ahead and confirmed the discount for my disability status and that it was good for the products that I was planning on purchasing. Check and check. according to the person I spoke with on the phone earlier that morning indicated that my purchase would be about $350. Perfect. I want to reiterate that I called and asked these two specific questions because I didn't want to waste 2 hours driving to this place. Got there, took about 45 minutes to get registered because the person registering me didn't understand how to work the computer, still ok. The guy at the counter took about 30 minutes to ring everything up because he put it in wrong a few times because he didn't know how to use the computer. Manager gets called over again. Ok finally I can pay for my stuff and go. Nope. The order that the guy said would be about $350 on the phone was greater than $650. No way. Now I am pretty frustrated. Told the person behind the counter and the girl that was helping home that I had called earlier and the guy on the phone had told me that my discount was good and everything else he said. she said: "You called this morning?", I said yes. then they just both looked at me like a deer in headlights. After dollars and cents Sanctuary Medicinals wasted almost four hours of my day and $15-20 in gas. I left and I will never go back. Additionally I will never give this shop a recommendation. Good luck with you price changing funny business Sanctuary Medicinals. Two thumbs down. read more

Great product for a great price! You can use your debit card but it cost an extra 3 dollars ! I totally recommend this place if you live in the gardner area and need some bud the workers there are very friendly and help you pick out the strain you need too! read more

The banana bread was a bit dry but is 100% in my book.. ninja Fruit is gorgeous ! staff s knowledgeable and friendly , The store is a little small for big crowds..check out was still a breeze. small line outside even with an appointment , once they get in the groove I believe it will be running more smooth. read more

Sanctuary Medicinals Gardner - Cannabis Clinics Near Me - Gardner, Massachusetts

Great well educated staff, great products! Fresh flower Great parking Great deals Great people read more

Terrible service, staff was very rude and uninformative. Security guard was extremely rude for no reason and very unhelpful.

I bought their jolly bean crumble. The crumble itself looks good, and has a good effect. The flavor and terps did not stand out though, I used an E Rig at a good steady temp that usually I would be able to taste something, but the flavor was quite weak. Everything else about this strain is good. Would recommend. read more

You step through the first door and some dude tells you have to order before going through another door into the store. Guy working between the doors was rude and condescending. After explaining to him I'm not ordering until I see the what I'm buying, he gave me attitude but let me through. Once in, theres not much to see- very limited options. I was really surprised by the limited selection. I'll take my business somewhere else. read more

You can't order on the website. You have to go to another site which we did not know. The guy who came to the car tried to rush us along and didn't answer our questions. Then when I got out of the car to go figure it out yelled cash only across the parking lot so we got in our car and left. Glad we didn't give them our business. Will never go back. read more

Good selection, fast service but their weights are off. 3 times now ive gotten product and its a half gram off. The pouch tares at 5 grams so the end result for an eighth should be 8.5 not just under 8. The prices are high enough without skimming from the top. read more

Menu seldom changes, prices are high compared to stores in nearby cities and towns, they still make you wait outside regardless whether or not the store is empty or full, and the guys granting you the privilege of shopping in the store should not be customer facing (not very friendly). But when youre the only dispensary in town i guess you can get away with this stuff. read more

I was in there today. The staff is totally overwhelmed with how special they think they are. I was underwhelmed, for sure. They didn't impress me with anything other than their nasty self delusion of grandeur. SO RUDE. I am a senior citizen and it was the first time ever in there and I was told to step back and not get near the guy because I was trying to look at his in "menu" . I have a vision problem. ....and he kept saying would you rather see a BUDTENDER and I said No because I didn't know what a BUDTENDER was ! I went in and spoke to a young woman behind the display case and said Something to the effect of in "thank God I have somebody to talk to ". She was just as rude in her CATTY bitch face and side eye ..said" I heard him ask you three times if you wanted to see budtender!"! I straight out said"I have never been in here before and I do not know the lingo (budtender?) nor the process". She continued to be rude.... I will never go there again! Worst ever. Nasty attitudes. Stuck on their capacity to be cool because they sell weed in GARDNER Please. I was after CBD salve... which they advertise online as having -but they didn't - and something for a friend. They need to realize that not all of their clientele are well versed in the lingo or their process. One guy in the front was nice...he saw that I was being treated badly. The guys at the cash register were super nice. Couldn't make up for Cat Woman and the Joker in the front. read more

I have IBS and cannot find any medicine from doctors that help. All of the doctors I've seen also don't prescribe medicinal marijuana. When I came here I was with a friend who helped me pick my products. I ended up getting 2 pre-rolled joints and the peach mango fruit chews which are like little gummies. So far I've only tried the gummies, and they are dangerously delicious. In total I spent $66 after tax. I would say it's a great deal and trustworthy source for all your needs. I can't speak to their staff as everyone I talked to very briefly was friendly. You come in to the lobby and pick your product from a paper list and a staff member will highlight your choices. You then go inside and to the register (also can talk to a budtender for any questions) the cashier will get the product and check for quality- then ring you up. No pictures allowed inside. read more

The Dolato 41 flower is the perfect strain for daytime use if you have anxiety. It helps quiet the mind while still keeping you focused and energized read more

The fact that they make their customers stand in a line outside the store in the snow and rain and on a very busy street is reason enough to skip this store. I drive ten miles out of my way to go to a dispensary that knows how to treat customers read more

First time recreational legally buying some herb in my life. It was very busy and was kind of surprised when the first thing they say besides asking for ID is "here's the menu, order what you want and then go in and pay for it". All of this before walking into the shop to see any actual "product". I asked if it was possible to see any samples. I was told yes and then finally allowed into the main building. The samples themselves were in small jars and not a whole lot to look at but could smell the product at least. I chose a gram of tangie cookies (tangie x thin cookies) based on being a big fan of the original girl scout cookie strain (OG Kush x Durban Poison). The sample did look/smell promising albeit a bit old/dry/mass produced. Checkout was fine and the staff was definitely working hard. After viewing the gram, I was pretty disappointed seeing how the display samples were much more fruitful and better looking than the gram I got. Smallish buds, on the dry side, and fairly mass produced looking. The display sample definitely had much more character defining fruitful buds. Overall, product itself was potent but wasn't mindblowing considering the price ($18 per gram w/tax included). You don't really save much in bulk buying either which is a let down. If the product was 20% cheaper, I might bump up the rating to four stars. The fact I had to ask to even look at what they had to offer before picking from the "menu" was a let down though. Maybe this is how all dispensaries work, but was expecting much more sample sizes, staff recommendations, enthuasism to show the product, etc. I will give it another try when it's less busy to see if it is any different. I do think it's awesome people can legally purchase it recreationally and not sure how other dispensaries compare to this, but it isn't going to stop the underground from flowing any time soon. Considering there are MUCH cheaper prices, overall better quality product, and a more up close experience with the product if you know the right person... read more

Best med dispensary in the area! The concentrates are always great and there are always new things to try each time I stop in. If you have not tried anything from Sanctuary before, I highly recommend their crumble!! Flavorful, strong, and so easy to use. read more

I went in yesterday driving thru Mass and wanted an easy disposable vape pen. I asked about how long it will last me and was informed two months, which was perfect because that's when I'll be back in CO. It didn't even last me a day before the battery ran out. I just called the shop to ask if I was doing something wrong and to help me troubleshoot it. It was then I was informed that these batteries (which are non-rechargeable) can run out extremely quick (literally it was less than 24 hours). I was also informed that the person at the counter should have informed me that (he didn't because if he did, I never would have spent $72 on this). Now I have a pen with no battery life, unusable product and am out $72 as the company will not do anything to fix this issue. Hugely disappointed in the customer service and the product they sold me. I definitely do NOT recommend this establishment. read more

I'm completely shocked....... I went there for the first time today and once I made it inside the front door the guy who greeted me ended up kicking me out because he mistook my questions as an attitude apparently. No one explained anything to me once I got inside about how everything works and some other people came in about 5min after me and were walking right in so when I asked about going in as well the guy said "this is a private business, you don't have be here, you can leave." Because he apparently thought I was being impatient. It's almost as if he had been waiting to use that towards someone. I don't know what was wrong with this dude but he totally took out his frustrations on me, a first time customer who had never been in a dispensary in MA ever. This dude was a younger guy with no facial hair and brown hair and really should take a class on customer service and how to deal with people . I asked him about the difference with the distillate and shatter vape cartridges and he said one is threaded for 510 and the other is magnetic. The description in the menu sure made them look different so I asked him again "so the tank itself is the only difference, not the oil"? And I could tell he didn't like me questioning him and he took that as me giving him an attitude. So when I asked about going inside (not knowing how things worked) he kicked me out which blew my mind. Well I looked up the difference between distillate vs liquid shatter vape and there is a difference so now I'm even more pissed because I was asking a legitimate question that your employee took as me giving an attitude for whatever reason. I'm not a perfect person but I don't like being wrongfully accused as well as being made an example in front of other customers and your employees as well. It was completely uncalled for and I will make sure people know how I was treated at your store front. read more

I'm sad to say I had a very unpleasant visit today, here at sanctuary med. Gardner. I'm a med patient. I'm not a math teacher or anything, but when you buy 2 grams of shatter at their price of 60$ a piece that ( ='s ) 120$ (total) I'm suppose to receive a 10% discount on all product. ( that should be 6$ off a gram ) After my discount I was charged (117$) At that time, I left and didn't think anything of it but after leaving I started thinking and doing math in my head and it didn't add up correctly to me. I called back after already driving 15 mins down the road. the lady who answered told me she had to talk to her manager and would call me back. I had to keep driving home to tend to personal matters. I received a call back from the manager (which was nice) and I was told that they had given me the right discount. I tried to explain to her I had bought the same amount two times before and didn't pay that much before. she looked back at previous purchases and stated that I was undercharged (before) and "I made out like a bandit on my previous purchase." She kindly told me I would get charged properly from now on and that for my troubles I would get 10$ off my next purchase. Well Ok, that's very generous of her, but they are not the only dispensary I shop at. Patriot charges 65$ a gram of shatter. How come when I shop at Patriot I pay 5 dollars more gram, but still pay the same price as Sanctuary, when they are charging 5 dollars less a gram? When Sanctuary charges 5$ less a gram and I pay 5$ more at a different place but get the same total product and price?? somethings fishy. I wanted to like this place (Truthfully) but after today I have sour feelings about it. ** Also it was very strange walking in and seeing WAY more staff then there were customers. Everyone just standing around chating. Looks like they were over perpared for a recreational open. (sad face*) **Also, I know the shatter stays good for about a year, but I don't like getting product that is older than a month old, the last two times I went my product was at least 4-5 months old. If you are going to sell something older than 3 months I feel as though it should be at a discounted price. Note** Getting product from November 2018 isn't really exciting when it's March 2019. Unfortunately, I don't think I will return their again to recieve my 10$ off my next purchase, UNLESS ALL other closer dispensaries don't have a concentrate that will work for me. I wanted to give the service a 1 star rating, but my bud tender happened to be very nice, knowledgeable and honest & helpful she was great. read more

I purchase top of the line Jupiter liquid 9 pen. Now they do not carry the cartridges for this pen. When I called to find out if they were getting any more they treat you as if your from outer space. They are very rude when you ask questions. This place should be shut down. I asked several times if they were going to receive any more cartridges. There answer always was I DO NOT KNOW. When asked what was I suppose to do with this Jupiter pen they told me they would sell a different pen that uses the cartridges they know carry. When asked what I was suppose to do with the Jupiter pen they told they did not care. B.D. read more

Although my earlier one star may have been the result of a newly formed rec side, I'm changing my stars to three. The high prices may be a factor(s) that is out of Sancs control (taxes) and the small nugs may be a result of needed growing practices and limited space allocation. Their flower terp profile is top notch and their organic growing practices result in a pleasing and potent smoke. Also, their customer service, unnoticed on my part before, is excellent. Would recommend to others. read more

First visit was beyoung professional and compassionate. Second visit was a week later and they are the same wonderful, kind, people, same great service, preorder, if you like! Medical patients first, as they truly care, but if your their for Rec, just as fast. This pace is just top notch! Oh and I Mom and went with my son. They help all age groups and all needs. Hello to the entire staff! Thank you! read more

No lines. No traffic jams. Wicked nice staff. Couldn't be easier. Oh, and Friendly's is literally next door.

My favorite dispensary in Massachusetts! My wife & I have visited every recreational dispensary, and Sanctuary Medicinals is a cut above the rest. The lines are rarely long, the inventory always has goodies you can't get elsewhere (Space Dust anyone?), and to be honest their quality of green is what I would expect -- which can't always be said of other places. I drive over an hour one way to get here, passing multiple other dispensaries along the way... I highly recommend going here! read more

Great location! Employees are top notch and their products are amazing. Always a pleasure to shop here! read more

It was a smooth experience. Prices are up there. But it's the real deal. It's what we've waiting two and a half years for.

I walked into a small area filled with intimidating men, felt like a strip club and they were the bouncers. Very uncomfortable, not very friendly. One of them was pushing the CBD flower, I said no 3 times, and he just kept going. Dry flower, underweight. No specials, no discounts. Pure capitalist monopoly, no competition, bad business that takes advantage. Avoid, worth it to spend the gas money go to NETA or Compassionate Care in Ayer, anywhere but here even if you're desperate. I have tried them medically and recreationally since they opened and no improvements. They OWN the area, they don't have to improve. read more

I'll start off with that the guy at the front door sucks, doesn't have any social skills. (Why have him up front when he clearly doesn't want to be there?) Gives you attitude before even stepping in... Other than that the place is okay, just a small selection. Be prepared to know what you want before you go in would be my recommendation though. Sanctuary get a new front door person!! read more

I never write a review but, I have had way to many bad feelings when leaving this place. Or should I say getting in you have to get past the Gestapo or morons. I don't have time to go into detail just make sure your ID or med card. If not they will rudely point you to the door. I have a med card and it dose not matter rude is rude. I have used temp. card or driver license at other Dispensary`s in MA and ME with no problem they just took the time to confirm. NOT SANCTURY IN GARDNER and they will take non med patients before med. ITS wrong but that is there bread & butter. Three lines for non and two for med. I have waited while there was a person who could have helped me but no they just let the street people and I stand and wait till the one person line for med on this day took for ever. read more

What happened to all the 25%+ strains? Now everything here is under 20%, not paying full price for half the product sorry. Sanctuary was up until about a month ago the best bud quality in mass by far. New management? read more

The agent orange and blueberry headband crumble had a nice blueberry headband flavor but the agent orange almost over powered it. Great high. read more

I've had nothing but positive experiences here. I've been ordering online, and I'm in and out in five minutes. No hassle and very friendly staff. read more

Bought a disposable pen that has 0.5ml cartridge , this product costs $60 before tax . In less than a week the product wouldn't work any longer ( and was more than half full ) . Went back and brought the pen with me , was told that the battery must've been bad , they weren't willing to replace the product , they didn't offer any sort of a discount or refund . I myself will never spend another $ there . read more