Rude manager, was short, blank face to begin with, I was cordial and tried to be as polite as…read morepossible as I have experience working in retail. She was an older woman white hair. I tried to get my money back as I had just come into town and didn't wear any clothes I purchased and they sat in my room for over a month while I was away helping family recover from surgery. I had my receipt pulled up and ready, I explained to her my situation, I just wanted to see if there was anything she could do on her end. She insisted not to, spoke down to me, repeating the policy, which wasn't necessary I wasn't pushing I was kindly asking, if there's anything she could do to help me. Either way I would have been glad to take store credit. However her rude tone and demeanor will not have me coming back. All the other employees were kind and cordial. This manager was rude and unprofessional, she also asked for my id and I gave it to her, but it didn't hit me until after how strange it is to ask for an id for store credit. That was when I asked why, she didn't seem to state the reason for needing my identification beforehand which was not appreciated, she said it goes to a third party!! not sure why. Before she expressed how she thought my jeans have been washed, I explained to her they have not been by me but since i've been out of town and those jeans have been sitting in my room, someone in my family must have washed them without my knowledge. That's all, I wasn't pushing anything more. very rude. no customer service skills. Also Old Navy never carry different inseams in person which is why I was returning the jeans to begin with!! Will not be shopping in Old Navy again.

I have always had positive experiences at this location, both with in-store shopping and in store…read morepick up. I recently ordered two pairs of shoes for in store pickup, within the hour, I received an email that only one pair was available. When I called the store, they explained the other pair wasn't scanning but they would be happy to hold it for me up front and price match! Stellar customer service at this location!

This location is AWFUl! Never in my life has a store made me feel so bad. I purchased a pair of…read morepants that after wearing around my house stretched so badly that I wanted to go down a size. Athleta has a wear and be happy policy. LOL Banana basically investigated my pants and tried telling me because I wore them around my house. I was debating between sizes. She made me feel like I was doing something wrong!! Shouldn't I be happy with my purchase. I think she's the manager, she is rude, unkind. That policy being unhappy with your purchase must be how banana operates. Their clothes aren't cheap. I should be happy. And I'm sorry your pants stretched out so badly in 10 mins for me to figure out sizing that exchanging them was such a big deal. Then because I sure rewards I owed money. Just such poor customer service. No wonder I typically always shop at Nordstrom. They care about their customers. Horrible! Wouldn't go back to this store again.

It's Banana Republic, but what I like about this location is that it's close to me and they have…read morereally good size selections especially for sale items.

I visited this store for my very first time after seeing it blow up on Tik Tok! For the holidays…read morethey were offering bundle bags on Black Friday. The videos I saw showed the strip mall being so packed with vehicles & people that there was actually a police presence just to help manage with crowd control. I recently moved closer, so I took the first opportunity I could to take a look at their goods in person yesterday...I was a little taken aback at how small the space is. From the moment I walked up to the front door- I was shocked to see that, that many people could have been waiting in line for hours and that the store would have enough merchandise to accommodate ALL those customers?! That said, I found the shop inside decorated in that retro style very suitable & quaint, but also only about 8 racks spread out openly throughout the store. The prices in my opinion were ridiculously high except for the $10 clearance rack by the front entrance. Even at that, many shirts I found stained, logos cracking/fading, with holes, or paint marks and overall just not in great condition for the cost! Additionally, they do have some pants, jackets and hoodies as well. Employees never welcomed us in. Too busy eating sandwiches. Find it very unprofessional to eat your food on the floor and at the registers counter to boot! They buy daily for vintage. You'll receive cash or credit. Generally, you will get more in store credit than in cash. Currently, they're accepting winter items and are being very "picky" ( as the two employees told me) about t-shirts. Odd since that's mainly what they carry & with that Tik Tok craze you'd think they would have needed a heck of a lot more merchandise unless it didn't fair well? Yet, again it's a small space with not a lot to offer, so wondering if they have things in storage and they rotate often or seasonally? Doubtful this will be a place I'd return. Think you can get more money by selling your goods on-line thru numerous apps. Or, going to a thrift store and finding vintage gems!

When my Yelp bestie Chelsey H. and I went to Cleaner next door, we received a suggestion to visit…read morethis location. It was very crowded due to a limited release item. We browsed for a little bit, but flabbergasted at the pricing. $30-50 for a faded t-shirt. I get they are vintage, but the prices seemed insane! Even a pair of mall goth style shorts were $125! Insanity! We likely won't return as we both will not pay those prices. Upon entrance and even exiting we were greeted by an employee at the door, which was the positive here (hence 3-stars).

Ordered me some Converse high tops online and got confirmation they were ready for pickup at the…read morestore so I came to get them. This shop is small but very well organized and clean. My shoes were on sale and that is a great value in itself. I had great service and I really enjoyed talking to the girl who helped me. She and her coworker were both very helpful and kind. I have even told a few people about the service I got here. Highly recommended!

There were about 5 employees here, and they kept saying they couldn't find any sizes in the back…read morebecause it was super messy. I had to go down from my usual size and my husband couldn't try on the shoes he wanted. And we saw another customer get irritated and leave because none of them wanted to go look for sizes for any shoes he asked for.

Emma was so helpful! She made sure to check everything to make sure we got it right for my Emma…read morewho's at school. She was going to help me order a swimsuit online since it was out of stock but when she scanned it, it showed 50 just arrived. She said give me a moment and I'll head to the back to see if I can find it. Sure enough she found it. I was truly impressed with her upbeat attitude and willingness to help without any prompts. So grateful to work with Emma today, thank you!

We purchased $800 worth of clothes for my daughter at superstition springs mall on Saturday May 23,…read more2026. One of the bathing suit tops was too big and we went to the Santan mall location to look for a smaller size. They wanted to charge me the difference in price for an even exchange of the same item. I spend around $3k a year on clothes for my daughter at Hollister. I told the manager how I felt about this and she said "It's up to you where you spend your money". I told her that yes it is and I can take my business elsewhere. The kids that work at this store have no idea who pays their salary. It's the customers. Without us, they don't have a job. Going to be doing our shopping elsewhere from now on.

Absolutely love this store. Great selection of clothing and accessories, great quality, and…read morehelpful assistance from staff. I'd tried several things on and staff was very helpful in getting me a smaller size to compare items. They were having a 50% off sale for all items so the prices were amazing! Great value for great quality!

I have to agree with other yelpers in that the customer service here is not that great. I saw a…read morepair of pants online that I wanted to try on in the store. The girl that helped me didn't smile once. She wasn't mean, but she wasn't friendly either. I don't think I'll be back. If I want something from Loft, I'll purchase it online.

Cute store with lots of options within candles, kitchen tea towels and farmhouse themed decor. Not…read moresure if they decorate for the big holidays but I'd love to come back and see!

Beautiful store with some amazing home decor including items for the kitchen. Service was friendly…read more Unfortunately for me however the smell was so overpowering and overwhelming I didn't spend as much time as I'd of liked inside. Not sure if it was all the candles avail or some kind of intense. So if you have a sensitive nose or headache prone this may not suit you. Again, a lovely store though.

I haven't been to this location before but I stopped by when I was in the area. I needed to use my…read moreKohl's cash by tomorrow too. The store is spacious and is pretty much laid out like the other ones in the area. I like that the layouts are the same since it makes navigating different locations that much easier. I tried to find some items for myself but came up empty handed. I ended up getting my boyfriend a shirt and we got some Pink Stuff paste to use the most of the cash only to find it wasn't eligible for coupons so we basically paid for that in full (bummer). That's the one downfall of Kohl's is not really having an easy way to know what counts and what's going to come up as excluded since things aren't all easily marked. The last item I always notice is the low stock or no stock of certain sizes or how quickly the seasons change in certain areas. For example I wanted sleeveless work shirts and couldn't find any 9 west or Vera options. I'm glad I came here to see what they had today.

I shop at Kohl's at least once or twice a week and this location is okay. When I visit, there…read morearen't many clearance options and the clearance racks are messy and extremely full. Customer service is decent.