IF YOU ARE CONSIDERING USING THIS BUSINESS GO TO ALTEX. My mother recommended me this business after my laptop died. I usually do business with Altex as they are fast, professional, and have reasonable pricing. In the future, I will continue to do business with Altex. I brought my laptop in after initially diagnosing it myself as a burned out motherboard. I told the college-aged intern at the receptionist desk what I believed it to be and he told me they charged a $50 diagnostic fee to identify problems but that it would be used towards labor should it come to that. I told him I really just needed them to locate the motherboard and do the replacement as I have a lack of time. He noted this and I left. About two days later I got a call informing me that my diagnosis was correct and that they could not locate a replacement from a reliable source. They would help me "find a replacement laptop" or I could buy a motherboard from a wholesaler in China, but the business would not undertake the risk, as they often could not reliably get a refund for faulty parts from factories in Shenzhen. As a similar laptop would cost upwards of $1200, I chose to take my risks but ordering a $100 motherboard from China. Two weeks later, the motherboard came in. I delivered it in the box to the repair company. They called me once to say "everything's great! Come pick it up" and then again to say "the motherboard is blown" within about 30 minutes. I went to go find out what happened on my lunch break. I was able to talk to the tech that installed the motherboard who confirmed that it was DOA (dead on arrival). Unfortunately, they did not test it with a voltmeter prior to installing and charged me TWO HOURS OF LABOR. At this point, I am now ~$250 in the hole for a laptop that still does not work. I asked for a manager, and was presented with the lady who initially advised me on my choices. Please note, at this time, I was also in the process of building a laptop via Altex's knowledgable staff. They walked me through the entire process, from picking out parts, to assembly (and they do assembly free should you buy parts there). Extraordinarily professional all around. However, the manager not only initially refused to use my diagnostic fee towards labor (until I told her this is what I was told), she also denied that she advised me that I had "two options" with them. This made me so upset I refused to pay, and left. I consulted my mother, who desperately wanted photos left on the hard drive and said she would pay for the laptop back, so I returned to the store and began paying. As I was in the process of paying, I chatted up the tech who advised me I "should have contacted the original manufacturer to purchase a motherboard. Why did the repair shop not do this themselves. I asked Altex and they said this would have been their first point of contact. I have since disassembled my laptop and had the hard drives installed in my desktop AT NO CHARGE via Altex. Tldr: shady company. Seems manager doesn't know how the industry works. For a comparable price, go to Altex for your hardware needs. read more

I stepped in to computer doctors in a bit of a bind. I was in San Antonio for a conference and my computer decided to stop charging the Monday before my Thursday morning presentation. I walk in on Tuesday morning telling them that my DC power jack was loose and needed it replaced, and it needed to be done by Thursday. I asked them if they could have it done by Thursday, they said if I paid for all the expedited costs they could for sure have it done. Then they ordered the wrong part. Wouldn't be done by Thursday. I asked them if I could have the part number so I could just repair it myself. No we can't give you that information. What? I told them to just fix it and send it to me when I returned to the country in a week so I wouldn't have to worry about it sitting on my porch when I was away (more business). I told them to ship it to me six days ago, and it was shipped yesterday. It will be arriving tomorrow approximately 20 days after I dropped it off. Granted a week of that was me being out of town, but still. Don't go. read more

Broke two of my laptops after taking them in for unrelated issue. MacBook Pro is not useable now and Asus screen was broke upon return and lady in the front just tried handing it to me that way until I went to my car to get my cell phone to take pictures of what they were giving me and she rushed to the back to screw on the bottom of the laptop since everything was just falling apart. I need to press legal actions read more

Under no circumstances would I recommend anyone to use this company. It was recommended, the manager made promises that they could fix the hard drive in under 24 hrs. After they had the money started coming up with excuses of we cant guarantees anything, we have a 99% success but I cant give you numbers on success and failures. The manager is a straight up ass. She talked big but couldn't deliver. I asked what equipment they used to try to recover and instantly got tight lipped. This a crackjack. establishment. The final straw was when the manager tried to make a sly racial reference. Beware read more

Completely unprofessional company. Extremely rude and disrespectful is an understatement. My IT issue was not resolved. Don't waste your money! By the way, one of the few positive reviews are from their current office manager. read more

Called a number of companies (at least a dozen) looking for a tech that could come to our business for expedited service. I spent about an hour searching, and calling around, for a company that was available immediately. Our server computer was down and we needed it back up and running FAST! Thankfully, the Computer Doctors had someone on the way to help us within 20 minutes. Ryan got right to work. He determined the power supply was bad and replaced the parts. About 5-10 minutes after he left, we had the same exact issue and had to call the Computer Doctors back to have them return and diagnose what the issue may be. Ryan was on another call at the time, so they sent Colby. He came out and confirmed that it could be another issue with power and the strip we had. Shortly after Ryan came back with a new power strip with surge protection. Everything seemed to work as normal. While we are so grateful for the exceptional customer service from Ryan and Colby, we felt blind sighted by the cost. Originally we were not concerned about the price, because honestly, we NEEDED the help desperately. However, we did not receive an accurate invoice stating the breakdown of charges so the final total was a big surprise after checking our bank statements. The billing department manager was not easy to get in touch with and frankly, not very friendly. Had we not been sticker shocked by the price this review would have gotten a whopping 5 stars... We loved working with Ryan and Colby and will hope to use them for services in the future. We will just be extra careful to request a quote in advance! read more

They were able to pull my 17 page paper due tomorrow from my computer which I drenched in coffee. Spent hours trying to dry it out and even used a personal email to send me my files. Best service and saved me a lot of worry. THANK YOU SO MUCH read more

My laptop would not come on or charge. It wouldn't done anything. So I decided to get it looked at instead of upgrading. I looked online and saw that this shop was close to me. First, the receptionist was great. She was very attentive. The other workers seemed very nice also. I left my laptop and waited on the call back. They got to it quickly. The technician called back the next day. He left a brief description. I called back. I asked questions and they were NOT answered to my satisfaction. I just wanted to know what caused it to go black and not start. It was like he wouldn't give me a direct answer. I honestly wanted to know if it was something I did to cause this. He briefly mentioned that there were a few viruses. I go pick it up. The receptionist walked back to speak with the technician and get my laptop. I could hear them in a low voice. I heard him say, "...I don't care what you tell her..." To me, that just sounds rude and unprofessional! Even if it was in reference to my laptop, no customer wants to hear that from a place where they go for services. It makes you think that's the same type of service my laptop received. I'm not sure if I'll return. read more

DO NOT GO HERE! I rarely post bad reviews but honestly I would rather buy a new laptop than give this company any more money. The unprofessionalism, rudeness, and carelessness of this company was shocking. I went in on a Tues was told diagnostic would be done by wed but without an update, I ended up having to call myself. They told me I could have it cleaned of viruses or if I just wiped the computer and started over new it would take less time and be ready by Thurs and also that it might end up in better result. It was a no brainer since I only use the computer for school. I was told i could get a virus protection through them and of course knowing the inevitable i said yes. Thursday came around and I got no update. Friday came around and no update so I called around 3pm and was told the manager was busy so she will call me back. I waited 2 hours and had to call back myself. I was given the same excuse that manager was busy so i told them i had heard that 2 hours ago and i really need a call. The front desk girl assured me i would get a call. Of course I heard nothing. Saturday morning i called and there was no answer and what a surprise!? no voicemail box. Then i drove up there saturday to see a sign that said they were closed saturday sunday and monday for memorial day. How convenient. I wish i had been told that beforehand but of course i hadnt talked to anyone with answers in 3 days so how could i. Tuesday at 1pm they finally call. I go in to pick up my computer after a week of them having it they ask me if now i want virus protection software installed. Which I already told them yes in a phone call last week but they obviously dont keep records. So at this point i tell them NO because i just want my computer out of their possession. The lady goes in the back to get my computer and i can hear the tech say "so im guessing no antivirus?? Wow whats the definition of insanity?" He is basically calling me an idiot! So i say "hey i can hear you" the lady comes back and pretends nothing happened as she explains to me that they in fact did not wipe my computer like we talked about on the phone. Im so glad to have my computer back. I will never go there again. Again, the unprofessionalism, rudeness, and carelessness of this company was shocking. I dont care if you need a week to fix the computer but be honest, up front, and get on the same page as the clients. Oh and keep the door to the tech guys office closed. read more

This place is a rip off, beware!!!!!! This lady Elli Tobias does not know computers. She said on her review that her friend referred her, and she works there? She is completely dishonest. I took my computer there because my "n" key was not working and they tell me to come pick it up cause it was working for them and when I go and pick it up they charged me a $89.00 walk in fee. What the heck is that? I feared that when I walked in just talking to the lady. She dressed professional,however just speaking to her it was obvious she knows nothing about computers. My mistake, now I'm warning you DONT DO THE SAME Great customer service is not trying to gouge you, it's being honest and reassuring people your honest, so the relationship is built on trust. And I'm sorry they are not that! Be vigilant we live in a shady era where are the true mom and pops! I miss thoughts days! read more

I highly recommend San Antonio Computer Doctor! A friend of mine referred SACDR, because my computer was running really slow and I kept getting annoying pop-ups. I took it in and the staff was very knowledgable, and helped me understand the problems. It turns out that my laptop needed more memory space, and it had a virus. Excellent customer service! read more

I have been using this place for 4 years and they have never let me down! Recently took in a PC that had a failed harddrive and they fixed it up like new! A++ read more

They did a fantastic and quick job. Their prices were competitive with what I had researched online and Their service fee isn't ridiculous like geeksquad. read more

They are very quick. Much quicker than the geek squad. My preferred vendor. I suggest everyone to come to the local business.

Too expensive. It cost me close to $200.00 to clean my computer and replace the fan. I could have purchased a new computer for that price.

This business really impressed me. I came in with a problem and they were able to diagnose and fix it on the spot and did not charge me since it was something small .I will be coming back with all of my computer problems and recommending them to anyone who will listen. They were excellent to deal with and showed me that they have the highest integrity which really counts for something . read more

I have been a customer of San Antonio Computer Doctor for over 8 years. My husband and I have used SACD for all of our websites for our different companies and also for any of our computer help with systems or installations. They are prompt and "go above and beyond". I have been recommending them for years. My family all uses their services and my friends do too. No matter if it is one of my questions about systems or sometimes I might be with a client and they have a question, I just pick up the phone and either Melissa or one of the technicians takes a moment to help me. I highly recommend them. I now live in Houston most of the time and still use SACD. That should tell you something right there. You can not beat excellent service and "personable" responses when you need help! Liz B. read more

San Antonio Computer Doctor is great for home and business computing needs. They can assist with everything from computer repair to website design. They've also amazing in helping with site hosting and optimization. read more