Attention to anyone viewing this review:
I thought Samurai Motors would be a great place to get a repair done because it's located a block away from where I reside. Unfortunately, I had an error message that appeared on the dashboard of my Jeep Wrangler, so I looked up the error code message and did some research to find out that it was the auxiliary battery that had gone bad, which is why the error message on my dashboard appeared.
When I arrived at the shop, I made Mesa, one of the mechanics, aware of the error message and that it was due to my second battery (auxiliary battery). Mesa claimed that he checked and that my Jeep Wrangler only has one battery. Yoshi, who is the owner of the shop, used a diagnostic machine to assess why the error message was appearing, and he said there was no additional battery and that there was another sensor that needed to be replaced.
Once the repair was made, I came back to the shop to pick up my vehicle, at which point Yoshi stated that there were potential additional repairs that might need to be made, including for my catalytic converter and a leak from my radiator hose. I was taken aback by this because I have never had any issues with either. Yoshi then also proceeded to tell me that the initial repair would actually take longer because the error message was still appearing. I was confused because I didn't think it would be that difficult to change an aux battery in a Jeep.
I requested to have my car back regardless of the error message because I feared Yoshi was trying to take advantage of me as a customer. Then, Yoshi started to tell me how my vehicle was 7 years old, and if I didn't want to deal with repairs, I should purchase a new vehicle. I was taken aback by the disrespect and unprofessionalism. Yoshi tried to convince me to leave the car for a couple of days until they figured out exactly why the error message was still appearing. Fast forward, I paid for the repair a total of $180 when they never repaired what needed to be fixed. Yoshi stated that I could take my car to the dealership, but I would be taxed much more. I was confident that Yoshi didn't know what he was talking about as the store owner and head mechanic, considering his unprofessionalism and lack of knowledge regarding my vehicle.
The following day, I contacted the dealership, providing them with the code that was appearing. The operator made me aware that I do, in fact, have two batteries, one of which needs to be replaced, which is why the error message was appearing. The initial reason I went to Samurai Motors was to get the second battery (aux battery) replaced, but the mechanics, including Yoshi, claimed there wasn't a second battery that they were aware of. I contacted Yoshi after getting my vehicle scheduled for service to get the repair fixed, to make Yoshi aware that there was a second battery and that it was, in fact, why the error message was showing. Yoshi attempted to argue with me regarding my concern about paying for a repair that wasn't the one that needed to be fixed. Yoshi then told me I wasn't welcome back to his business and told me that I would receive a refund but proceeded to hang up the phone on me due to his unprofessionalism and misinformation.
I wanted to leave this review so that no one else out there deals with this disrespect, unprofessionalism, waste of time, waste of money, and lack of knowledge on servicing vehicles and diagnosing the actual issue. If they had initially known what they were talking about, the second battery would have been replaced, which is a repair that takes less than 1 hour. The fact that the dealership is charging me $180 for this repair, which is a dollar less than what Samurai Motors charges, contradicts Yoshi's claim that they would charge double, which isn't the case.
If you need your vehicle fixed, do not go to Samurai Motors because they have no morals as a company, and Yoshi, as a business owner, is unprofessional. More importantly, they make up repairs to find ways to make more money, which is a horrible thing to do! Review the screenshot if you don't believe me, with the company number visible. read more