I was in need of a new go-to mechanic for my 2017 MINI, and due to the good reviews I tried this place. I'm so glad I did! The first time I came in, I felt so at ease. They explained everything very well. And, they were able to answer all of my questions. The prices were fair, and the quality of service was good. The cherry on top? Everyone is polite and welcoming. The lobby is clean and has comfy seating. There are amenities suck as a filtered water machine, cold colas, and a coffee machine (pod style). I plan to keep coming as long as they keep earning my business... which they absolutely have so far. read more

Excellent customer service and very knowledgeable about BMWs. Most important of all they value their work. They work on your car like they are doing work on their own vehicle. That's hard to find in today's times. Installed an awe exhaust system and made sure it was done correctly. read more

Melissa was my first contact with SW Bimmers & made me feel extremely comfortable. She listened very attentively to what my concerns were & expressed a keen interest in my older 740iL. She made suggestions on how to go forward & explained the process & prices. I did not feel rushed in discussing what was to be done - she kept me updated & the car was repaired in a timely manner. Thank you Melissa! read more

The team at this shop is simply amazing and outstanding. From the time you arrive to the time you leave. I was impressed with the care and courtesy they have for everyone who walked in the shop. The details that they provided for me regarding my old 745I was great and for sure priced me out of the market however the plan forward was made clear so now I can make the best choices for my current vehicle ownership. read more

Anthony and Melissa from Southwest Bimmers are phenomenal. Honest and upfront about pricing and needed repairs. They are not the cheapest around but they're also not the most expensive and for the quality of service they provide there's no need to go anywhere else. Went in for routine maintenance and inspection and they found a cracked control arm and a couple other concerns. Warranty was contacted and everything was approved and finished in two days. As long as these guys don't lower their customer service care and integrity I won't take my BMW anywhere else. Great job as usual guys. Thank you for everything and see you soon. read more

First off, let me say I used to go to a different BMW shop in Vegas exclusively until I was completely ignored and everyone at that shop was very pretentious. I decided to make a change and I'm glad I did! Hannah and Anthony were both so nice and d helped with exactly what was needed and what my cost would be out of pocket after my extended warranty. The job was done quickly, professionally and they also advised of upcoming issues that will need to be addressed in the future. I can't stress this enough: heed my advice and go here instead of other places that treat you like a number and you aren't worth their time! read more

Southwest Bimmers - My baby after being fixed by Southwest Bimmers - Auto Repair Near Me - Las Vegas, Nevada

Literally the best place ever. i never write reviews but i went in there to see what was up with my exhaust because it was rattling after having separate work done on it. and they literally did gods work on it. it came out no rattling sounding louder, more pops and all. I love love this place and everyone's super friendly. and they will work with you! read more

Highly recommend. We got stuck with an air ride suspension failure in the rear of a 2017 BMW X5 Southwest kept us updated and did all the work within a few hours to get us back on the road. We made it back to LA with no problems. All in all great shop. Great guys will update if we have a problem with the work performed but so far couldn't be happier. Thanks again Southwest read more

I was driving through St George on the highway on Sunday late afternoon when my BMW suddenly flashed a Drivetrain Malfunction error message on the infotainment screen. I experienced a loss of power and the car went into limp mode. I was able to pull off to the shoulder and stop and restart the car. The error message didn't reappear but now the Check Engine Light was illuminated. Being so far from home in SoCal, I was concerned about making it home. Made it fine to Las Vegas that night and immediately started searching for highly rated repair shops for BMWs. I tried to make an appointment online with 3 shops. 2 of the shops told me to bring the car in at 8:30am. Hannah replied via email to confirm an appointment for 9:30am. I decided to try the other two shops first so asked Hannah to cancel my appointment. When I arrived early at 8:20am at the first shop, the service advisor told me they wouldn't be able to start diagnosing the issue for at least 2-3 hours. I called the other shop up and they said their BMW mechanic doesn't arrive until and he still has 2 cars to work on first. Why tell me to come in at 8:30am when your mechanics won't be able to get to my car until much later? So I emailed Hannah back and asked if i could still bring my car in at 9:30. She said yes. When I arrived, I was greeted by Melissa who was just amazing. Such a pleasure to deal with. She explained that the diagnosis would take an hour and she would have a mechanic start on it immediately. Depending on what issues they found, the fix could take as some time. She was aware that I was from out of town so they would make every attempt to get me on my way as soon as possible. She said I could wait in their comfortable waiting area or she could order me an Uber to take me back to the hotel. I chose to wait in the waiting room where there's a fridge stocked with coke and sprite. There's also a keurig machine for coffee. There are magazines and a TV with Disney +, Netflix, Amazon, etc that customers can enjoy while relaxing on the sofas or lazy boy recliner. The restroom was clean and tidy. The team did a great job thoroughly checking everything. Turned out it was just the 2 year old battery which was most likely defective that was out of spec and needed replacing. I was so impressed with how Melissa and Anthony prioritized getting me safely back on the road quickly knowing that my peace of mind was important being far from home. My wife and I have been considering relocating to Vegas. If we do, I know I have found the place for my BMW needs! Thank you so much, Hannah, Melissa and Anthony! read more

The only place in Las Vegas I let touch my M. They do routine service, to suspension, ecu tunes, aero parts, engine and exhaust upgrades I think I'm on my 3rd M vehicle they have helped me completely modify and keep race ready. 1st class staff, the only place to take a BMW read more

Southwest Bimmers - Auto Repair Near Me - Las Vegas, Nevada

I called on a Wednesday to confirm if I could just bring in my fem module to be coded as I was having an issue with my zgm module I was told yes to come in around 3. I arrive and within 15 mins am told the tech programming doesn't want to bench flash my fem without the vehicle due to the error I advised I'm getting which was given over the phone prior to arrival. I'm told to tow the vehicle in the next day (Thursday) for programming which I do. I call to make sure the vehicle arrived as I did not go with the tow truck and am asked if I want some other things fixed on the vehicle to which I decline and ask that they just focus on the fem module. The entire day goes by with zero updates so I reach out again and just before 5 I get a text saying they'll have more info tomorrow. It's now Friday afternoon around 2pm I call, no answer, I text asking for an update I get a response at 4pm "Hi still working on it I hope to have answer end of day or first thing Monday morning". I respond and say if the work can't be completed that I would just come back and have the car towed back home before 5pm. I get a text at 5pm "no luck with programming we put the car into neutral underneath in the transmission so it's easier to move. We just pushed it outside the shop." So I have a tow bring it back home. When I look under the car to take it out of manual neutral I see the bolt is stripped and appears as though a hand drill was used to put it into neutral so it was also over tightened so now I can't get it out of the manual neutral position. When I text them to ask how this was done I got no response. I'm disappointed in the experience, the service and the now damage I have to fix as a whole. read more

Southwest Bimmers - Stripped bolt after vehicle was put into neutral manually by Southwest Bimmers - Auto Repair Near Me - Las Vegas, Nevada

Went in to have my 2019 X5 serviced for plugs, coolant, both differentials and transmission. I dropped it off late on Monday and car was ready next day. My experience here has always been great with quick turnaround time. What really stood out is I brought my car in super filthy as I just returned from a road trip. Southwest Bimmers provided a complimentary car wash inside and out. I was not expecting this service, even more I was very thankful they detailed the inside. This really made my day and the overall experience with them. Their pricing is always better than the dealer. read more

Excellent alternative to BMW dealer service. In comparison, they don't have immediate access to parts like dealers, but the cost savings makes up for the extra time they'll have your vehicle. Customer communication was a challenge, as reflected in other reviews, but overall it's probably the best maintenance performed on my 2019 330i since purchase read more

Thank you Anthony ...after getting ripped off for 8k from a garage which closed down didn't complete work I have duck tape from previous garage on my wiring and some other issues ...I still hope to restore her and I will bring it to Southwest bimmers read more

I was traveling through Vegas and 60 miles in the desert my car starting acting up. I was very stressed being in another state and broken down. I called my mechanic in my state and he looked up independent BMW mechanics and sent me this recommendation. I checked Yelp Reviews and gave them a call. Melissa was super nice and got me right in. The shop was super comfortable and she was very professional and put me at ease in a stressful situation. They got to work on it immediately and had me out of there within 2 hours for only a few hundred dollars. The lobby was so comfortable with TVs magazines and recliners it was almost easy to relax while stressing about a several thousand dollar repair potential. I couldn't have asked for a better situation in a less than ideal circumstance. I would 100% recommend them and Melissa had customer service excellence which is very rare to come by these days. Excellent Business read more

What a great shop! Knowledgeable about BMWs, honest, and no stealership pricing. My BMW has been to this shop a few times in the past year for performance upgrades, scheduled maintenance and once for repair. The team is friendly and engaged. The quotes for service were accurate and reasonable. It is rare to find an honest automobile repair shop and even rarer to find an honest BMW repair shop. If you need your BMW repaired or serviced and your warranty is up, go see Southwest Bimmers. read more

I've been getting my cars taken care of here for 8+ years now, they've always been honest about what I need done and when. Great team - definitely recommend! read more

My experience thus far with Southwest Bimmers has been excellent. From start to finish Anthony has taken cate of me. He took the time to show case the car after the repairs and with out me asking he showed and asked me if I wanted the old parts. All work performed is top notch and reliable: the atmosphere they create is inviting and open. Of special interest are three things they did.. 1) they detailed my car...man it was fixed and cleaned in side and out! It was a nice surprise for me. 2) they did a black stone analysis...straight away. I like the thoroughness. 3) they have this cool car hung on the wall. I find the cool factor very high and it kinda solidified their commitment to the BMW brand...it shows they are true car enthusiasts. Again, just great a great environment, excellent customer service and top notch work to top it all off. Thanks Southwest Bimmers...I'll continue to come back. read more

Southwest Bimmers - Check out the car on the wall...just cool as hell. - Auto Repair Near Me - Las Vegas, Nevada

**Extremely Disappointed.. I was referred to Bimmers by a friend but dont understand what kind if shop 1- never answers their phone; 2- never returns their vm calls; and 3- opens at 9:30am (if at all). Hannah- I'm all about supporting small businesses and especially women-owned shops. However, I've been calling and leaving messages for a week with not one answer or call back! If I had brought my car to you and was unable to reach you, that would've been real bad. If you're out of business, going out of biz, on vacation or sick- you should at least update your vm message. read more

i can't say enough about this place! They are honest and good people, which is so hard to find these days. Hannah talks you through every step of the way. I never trusted mechanics ever and I trust southwest bimmers! i was ready to trade in my BMW for another car but Hannah and her people have renewed my love for my car and my faith in human kindness. When you can trust someone, it's a big deal. i trust them. Don't go anywhere else, go see Southwest Bimmers. You won't regret it. You may even thank me! read more

These guys are excellent! They fixed in one day what I couldn't get fixed in 4 years.

I took my 2013 328i to this shop to get a check up and oil change done. Anthony is very cool guy to talk too and was helpful on every level. They told me the recommended services after they did a full check on the car for being my first time coming here. I was pleased with how fast it took them and reasonable on the price! I ended up doing a transmission flush and my belt still got it done in one day! Awesome service and customer service is great Thank you Anthony and team definitely coming back for more work in the future! This place deserves a visit must go for your bmws read more

Stopped by to see if they could fix a charging issue on a hybrid BMW X5. They warned that only the authorized dealership could work the high voltage system, but they could at least pull the error codes and confirm whether the 12v charging (which they would be able to service) had a problem. They hooked up my Bimmer to their scan tool, ran diagnostics, and saw trouble codes pointing to problems with high voltage system. Unfortunately, they can't address these, so I'd have to go to dealership. The charge for their time and attention to my vehicle's issue: $0 My experience with Southwest Bimmers tells me they would be reliable, economical, and methodical if my car's issue would be serviceable by them. read more

Amazing job by Southwest Bimmers! Was told to come here from another shop after they serviced the car to clear out codes since they didnt have the tools/software. Southwest Bimmers took great care of the electrical issues with the car that the other shop couldn't diagnose. Fast turnaround and good prices. I would highly recommend these guys for BMW service! Thanks Anthony for taking care of my 99 540i. read more

I was referred to Southwest Bimmers by another auto repair shop who couldn't perform what I needed on my BMW, and I am beyond grateful for the referral! First of all, shout out to Anthony for making me feel like a valued customer off the bat with even the first phone call. Very professional, courteous, and knowledgeable. Anthony even went the extra mile of helping me talk to my extended warranty people to get the most repaired and covered that I could. He told them everything that was wrong with my vehicle, got my approval, and knocked out everything they would cover within a day or two. They didn't perform any work I didn't ask for, they didn't push me to come back for extra work, they never made me feel pressured or panicked which goes a long way, because I get anxiety about car repair shops! I strongly prefer bringing my car here to the BMW dealership, where they constantly push me to get extra work done and spend more money. Not only does SW Bimmer's customer service top the dealership's, but they use genuine BMW parts and the repair quality seems to be the same. You can't really beat that! read more

This is a great shop and Anthony is extremely helpful. My 7 has over 100,000 miles and SW provided tender loving care to keep it running like new. Anthony is very clear on what work is needed and his estimates are right on - I believe the costs are extremely fair. I am now scheduling my other BMW for work. I highly recommend SW Bimmers. read more

This shop is great, I trust my car with them. They go above and beyond. I have 2 minis and this will be my go to now. Better prices than Mini dealership. read more

Southwest Bimmers is the ideal place to come for all of your repair services. They are honest and have very fair pricing. I was so pleased and excited to learn that they had resolved a drivetrain malfunction error message that kept showing up on my car. I would like to especially credit Anthony for always answering my questions, going above and beyond to assist me and helping me to understand what repairs were needed for my car. If you're looking for an auto repair company that embodies integrity, fair pricing, and get's the job done then this is the auto shop to go to. Thank you again Anthony and the Southwest Bimmers team! You guys are amazing! read more

Pretty disappointing experience overall. We originally found SW Bimmers to recode our E46 because we replaced the headlights with aftermarket ones. SWBimmers was beyond excellent. They had the E46 for two days coding it with multiple computers until it worked. That was fantastic! They kept calling and keeping us up to date with the work being done. We then took our new to us E92 to them after purchasing it online. They did an inspection and determined a coil pack needed replacing and the transmission side cover gasket as well due to a transmission leak. They also said the drivers side seat belt could stand to be replaced. While they were going to fix that up I had them change the oil and the remaining spark plugs and coils. That was quite pricey. Well. While they had my car three mysterious chemical spots appeared on the roof and there were two fresh paint scratches. They also had the car for 7 days. Within those seven days we were the ones having to constantly call for updates. I don't think once they called us during this period. After finally been given the run around saying they don't have the seatbelt in we're getting frustrated and then they say they got it and can finish the car. I get the car back. We spoke with them regarding the chemical spots on the car and fresh scratches. They said they'll check their cameras to see if perhaps it was stored under a car which was on a lift. They said they'd call back. They never have. This was early Jan. Within the week shoot even the next day there's more fluid on the ground in the driveway. Having just got the car late December we were still new to the car and wanted to begin experiencing it. Well today after a bit before our warranty runs out we took the car to BMW dealership this morning to be told it's leaking from the same "Transmission Pan Assembly - Side cover gasket". The same gasket SWBimmers had my car for several days in order to fix. So what exactly did you do while you had my car for several days? The drivers side seatbelt grabber thing works half the time so I guess that's better than when I brought the car in.. They came in clutch to re-code an older car and then just dropped the ball with communication and apparently fixing the problem with this E92. Upon having the car serviced at BMW and being told the fluid leak is from the exact same spot that SWBimmers charged the warranty company to fix is why I'm posting this review. I now have to see if the warranty service will pay for the same work to be done again. read more

Southwest Bimmers - Two fresh chips - Auto Repair Near Me - Las Vegas, Nevada

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Wanted to repost here. I was looking around to fix an issue with my 2004 bmw Z4, it was stalling randomly in traffic. I brought it here to get the issue diagnosed and fixed. Not only could they not replicate the issue, they did not check the recalls for the vehicle. The issue was a fuel vapor lock problem that had an active recall on the vehicle. Has to be the worst money I've spent in my life, I'd trust a backyard mechanic over these thiefs. -- edit for the reply below I have already sold the car, you can tell they are liars when you look at my vin and see that the vapor lock recall was done recently on it. I specifically asked them to look for recalls to find out what it could be. They are a joke and shouldn't be trusted with basic due diligence. If you want to baby your mechanic, then sure, bring your BMW here. https://repairpal.com/recall/04V182000 This is the exact issue, if you actually cared at all about the customer you would have seen that. It was literally the same issue I was describing to you in 2017. I just don't want people to go here thinking you're competent, because your shop is anything but competent. read more

I always know I can rely on Anthony when I need something done on my Bimmer! I rest assured every time I leave shop, really top of the line customer service there! Satisfaction guaranteed. read more

THESE GUYS ARE AWESOME AND REALLY KNOW THEIR STUFF!!!! DISCLAIMER: BMW'S ARE EXPENSIVE, THIS IS NOT A RANDOM PHENOMENON!!!! Now that is out of the way, on to my story... I find myself in utter bewilderment one morning as to why my car is even thinking about running like crap. It knows better. So, I called the Doctors at southwest bimmers and they jumped right on this sucker like two spider monkeys that just found a whole trail of bananas. Wouldn't you know that my luck was the absolute worst. Cracked valve cover, crack in my radiator, two leaking hoses and a whole mess of misfires. My car had apparently decided to go full retard. They where as nice as they could be as there really isn't any good way to break bad news. I got the work done. Told Anthony to give me a price and let's get it done. Two days later, car was done but they kept it a little longer just to make sure no check engine light or anything like that would come on. Everything has been great so far and all the work was done quickly and looks extremely clean. They even went above and beyond to help me with several other problems the car was having and gave her a total once over just to make sure everything was good to go. I was also told to be expecting a call in a week or two so they can just double check that everything is working well with the car. They even hooked me up with a headlight bulb. I can't recommend this shop enough. Oh, and that recliner is the tits!!! Lol. read more

I had the misfortune of my 2014 BMW 328dx biting the proverbial dust while on vacation in Las Vegas. First I was going to take the car to BMW of Las Vegas on W. Sahara but the towing company lost my car (true story). I noticed the dealership was operating in air conditioned portables for their Service Advisors and customers were waiting outside in the desert heat. With this extra time due to my car being lost by the towing company I looked around yelp and google. I also went a little further to verify that shops I was looking at had 100% genuine reviews. I went with Southwest Bimmers. The first call I presume Hannah answered the phone and told me to bring the car on by to have it looked at. I got to their location and what an impressive shop. Not only is everyone super nice, they have recliners in the waiting room with all the same amenities as a proper dealership (drinks, coffee, water and a television) but I digress. I let Anthony know that the tow truck should be there with my car in about an hour. Well after an hour of waiting for the truck that was perpetually an hour away, Anthony let me know that they could take the car without me being there. This was awesome and so appreciated. Anthony called me a couple times to verify that the car didn't show up at set intervals and then again when it did finally show up! Sad diagnosis for the car and fuel system. On July 3rd the shop closed early but a nice tech was still working on cars Devin. I showed up with a uHaul truck/car trailer to pick up my car. Devin called Anthony to arrange for me to pay the diagnostic fee and allow me to pick up the car. Devin even helped me get the car onto the trailer. I was not expecting that! Absolutely amazing experience. I can guarantee you that any other shop I would have gone to or dealership would have told me to hit the road and return on the next business day (in this case, Monday!). I can't rave enough about this shop. Although I could not afford to make proper repairs this time around, I looked through the estimate and it was very fair. Parts were not marked up beyond reason and labor totally reasonable. Thanks again everyone at Southwest Bimmers for everything! A truly outstanding experience and an oasis in the desert. :) read more

Hannah and the crew at Southwest Bimmers are amazing. My mini is out of warranty and didn't start for me. I called in and asked if she could test the alternator and batt she said of course come in anytime before 6! I sat down filled out a easy form and while doing so she informed me that they would do it free of charge, and they offer also offer car service if I needed to be somewhere. I gave her my keys and she told me to make myself at home and help myself to anything I needed; they have WiFi, a little living room set up with a coffee table and electric fire place and cable tv above it and drinks. Even though this was just a battery issue everyone SWBimmers made me feel at ease, I hate going to auto shops where just because they see a women they think they can swindle you. I appreciate the honesty and most of all reasonable prices. read more

If you turn the clock back 6-12 months this would be a 5 start review. But fair is fair so I'll start with the good: They not only were willing to pick up my car but when I would drop it off and they couldn't drive me home they paid for Uber. Now let's talk reality: My 2003 Z3 has spent about as much time in their shop as it has in my possession for the past several months. This is not because of new problems, but because it takes them so much time for the 1st fix and then I need to inevitably return it to be fixed again. They don't charge to correct their errors but my car almost lives there. If they could fix the issues the 1st time I would have been very happy. The latest issue was the air conditioner. It took about 10 days for them to diagnose and change a valve. They were nice enough to deliver the car. The next morning - no A/C. I was told they "wore out the valve testing it." I'm not saying they're not very nice people. And I won't use the word "incompetent" but something is wrong when they take forever to fix a car and then need to have it returned to fix the same problem again. I did tell the owner (Hannah) about the issues and while I hope she was receptive it doesn't help me now. I'll find another shop. read more

Mixed bag-- In terms of service, expect prompt and very friendly front office attention, easy scheduling, laid-back drop off and pick up. In my experience across the years, they have always spent the time required answering questions, although explanations of what is going on with your car can be a bit vague at times. Don't expect photos or videos of the issues, like what you might get from some BMW service dealerships, but I have found the work is adequate and the prices are fair. So far, I have not had my jaw drop to the floor or feel as though I have to second mortgage my home to pay their bills. My last time here, it was mentioned they can provide shuttle rides or loaners but this current visit, it was almost like I was asking something out of the norm. So plan your own transportation accordingly. My most recent concern is that they are taking zero precautions for Covid. The front desk staff is not wearing mask or gloves, they're not sanitizing or wiping down the cars. If you choose to wait in the waiting area, seating is normal and you sit pretty close to everyone else. It does not appear they are disinfecting anything, there was no hand sanitizer visible and I never saw anyone wipe anything down in the waiting area or restroom. It's 'all systems go per normal.' That's really disappointing, and also goes against Nevada phase 2 reopening regulations. When I was there, 100% of their customers were wearing masks. Under current circumstances, I would not return because I felt super uncomfortable during drop off and pick up (being in the office with unmasked, non-gloved staff, no sanitizer to be seen) and spent several minutes post pick-up, wiping my car down on my own. Their lack of following state recommendations and CDC guidelines is problematic. Uninformed at best; lazy and careless at worst. It's like a giant 'F you and good luck!' to their client base. read more

Did great work to fix my car at a fair price on a quick turnaround time. Highly recommend!

Always solid work here at Southwest Bimmers! I've had my brakes flushed here as well as alignment done. Anthony is super knowledgeable and has always helped me out with my issues! read more

Southwest Bimmers - cool cars - Auto Repair Near Me - Las Vegas, Nevada

Clean shop, friendly service. Knowledgeable and conservative in their approach to repairs. About 25% less than dealership.

I purchase the part from their eBay store I requested them to cancel the order once I realized I did need that part I called them the next day they stated they sold it which I think is BS how are you going to sell a part you don't have for sale anywhere Either they're Liars or just lazy so either way I would not recommend giving your money to them read more