I've exclusively used Ross Auto & Tire since I moved to Dallas over 10 years ago, and they've…read moreworked on two different vehicles of mine (350Z & BMW X3) as well as my wife's car. They have taken care of everything from regular maintenance items like brakes, oil changes, state inspections, and tire work, to more indepth issues that needed full diagnostics and repairs. After dozens of transactions, I've had nothing but amazing experiences. Easily the best value in town, and customer service so good that I've come back all these years.

I was charged $95 to have my car battery replaced. I brought my own battery from Autozone (Autozone…read morewasn't able to change it). $95 is way too much, but I was desperate. He originally quoted me higher but went down when I commented on the insane amount. He was not very friendly either. It's probably an okay place for a state inspection, but I wouldn't come here again for anything else.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn't fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to "drive it through the weekend and see if it works," which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn't properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don't have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.

Feel the most supported at this shop. Definitely trusting and tries to actually help you!!!!…read moreFriendly, honest, and pretty quick.

I have to wonder if this guy is serious…read more I had called him last week about a "ticking" noise under one of my valve covers on a very rare, 1969 Oldsmobile. I specifically asked if he could work on these type of motors and he responded he could. Yesterday about 1:30PM I received a text he planned on coming to my home at 3:00PM. I called him and we talked a little more, and I decided to let him come out and "diagnose" the issue. This included a compression check on the cylinders for $125.00. He arrived on-time...texted me...and left 3 minutes later to go to the bathroom. He went all the way to Haskell and I-75 when there was an Exxon station 1/4 of a mile away. He finally arrived at 3:50. To start, he was pretty rude. He looked under the hood and said, "You're missing hold-down brackets on your valve covers." He went on to state he had a 1990 Chevy and this was how he knew he was correct. There were never "hold-down" brackets on a 1969 Oldsmobile. He then proceeded to tell me I had an oil leak, which was dried oil. He then asked for a $125.00 cash payment, before running a compression check. He never told me he only accepted cash. He said, "You didn't ask." I am not a mind reader. Cash is fine if I know this is the accepted and only form of payment. Needless to say, I sent him on this way. I would avoid someone like this at all costs. Unprofessional every step of the way.

Briant, you are the man! Thank you for communicating with me clearly, being patient and…read moreunderstanding with the situation I was in, and being good at what you do! For anybody reading this, Briant is a very knowledgeable, friendly, trustworthy mechanic. He showed up after the sun had already gone down and diagnosed the problem I had been trying to figure out for 2 days in about 20 minutes! I won't disclose the price, but it was fair and definitely worth it as he was able to help me find the solution pretty quickly. I support his business and would recommend him to anyone! Thanks Briant!

One word: HONEST 2nd word: FAST…read more That's all you need to know. They are a pleasure to deal with and instill confidence. Not a pretty place. Not a big place. But a great one.

Came here during an emergency and it did not meet expectations. They overcharged from what other…read moremechanics told me the market was. Both my driver side and passenger side foot room was covered in mud when I got my car back. My glove compartment was also broke and doesn't close since getting my car back from here. They did what I paid them to do, but I would not recommend using them if you have options

We set a time and he showed up right on schedule and got the job done. Very happy with the end…read moreresults.

From the owner: Have a car emergency, need your car repaired or your oil changed at your home or office, on the…read morecurbside, in your driveway, or your parking space. Repairs are quality, and pricing is often better than or able to be matched to "in-shop" options. We also offer auto diesel tech services. Give us a call today at (469) 219-0583 to schedule an appointment.

I just moved to Dallas recently & I found them on Yelp. They've done big & small jobs on my older…read moreSubaru and their work is always great and I know I can rely on them to get any job done!

Fair pricing. Reliable work. Nice people. Reasonable turn…read morearound time. I have recommended this place to other people who just moved to Dallas.

I was told by another mechanic that I absolutely needed brakes right now. Christian Brothers looked…read moreat the brakes and said I would need brakes eventually, but not now. 5 months later the brakes are still ok. Christian Brothers are HONEST people!!!!!!!!!!!!!!!!!!!

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

Honest shop that delivers high quality at a great price…read more The first time I dropped my 4Runner off for numerous issues (oil leak, fuel filter change, spark plug replacement, new valve cover gadgets, fluid flush, and more) - when my Uber picked me up, the first thing he said was "I love this mechanic, he's a straight shooter, I've been bringing my cars here for over 20 years" Jacob & his old man deliver high quality work and I believe that they're genuinely honest. They've serviced my 02 4Runner and my wife's '15 Accord multiple times - on every occasion, the car has been ready same day, all issues resolved at a great price. When I needed major repairs (referenced above), Christian Bros quoted me 50% more, and while I'm sure they do great work, I couldn't be happier with the service & price that I get from R&G automotive. They are honest, no frills, straight shooters the get the job done right. It's safe to say I've found my go-to mechanic here in Dallas.

Very busy place, but they were able to fairly quickly diagnose the problem. And since they were…read morevigilant and not satisfied with the initial fix , they found something else ( catalytic converter) that was the key problem. Very nice and reasonable people. Very happy with the work, and the work ethic... Can absolutely recommend them!

During an emergency, I needed my starter replaced ASAP. For context, I have an Acura ILX which…read morerequires 3 hours of work to replace due since multiple parts had to be removed to even get to the starter. I called Leon "Richey Rich" at 12 pm and he told me he normally closes at 1 pm on Saturdays. Regardless of this, he stayed open 3 hours after closing time to replace my faulty part. Not only was his customer service exceptional, he offers the lowest labor costs against all other repair shops I spoke with. 1000% recommend if you need any auto repairs!

Richey is a. honest mechanic, those are VERY hard to come by these days. He gave great detailed…read morefeedback & suggestions for the car repair without trying to upsell me on anything. It's a small shop next to "Gas Pipe" but rest assured he delivers a big service for a fair price! (:

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you